The Depot Fireplace & Stove Center

If I could give a "0" I would. This place is terrible and I am not even sure where to start. We planned all summer of 2021 to have a new Lopi stove installed before Winter. We paid the $500 deposit followed by close to 4k to have installed. We thought we were getting the best of the best, but it has been nothing but pure garbage. My husband is not new to burning a wood stove and has for 20 years on his own and grew up with a wood stove. He would split wood each year, has a great wood setup, we have a nice new wood moisture tester, a clear chimney, and our old stove really was perfect with draft. We just simply wanted a nice new better looking one with some of the new cool features like clicking a button to start it. Little did we know, this would become a nightmare. We spent from Sept until mid January fighting smoke backup. The Depot has belittled us with insulting "to do" lists that we have tried over and over as if we are new to wood burning. We cleared a few twigs that were pretty far from the chimney, but did it "just in case". We bought two new moisture testers just to be sure we were burning dry wood. again, my husband has been doing this for years so we understand dry wood. Our wood pile is very large and seasoned. We added a new chimney liner, carefully opened the door when loading and the list goes on. It didn't matter where the burn was at, it would always "puff" out a nice bit of smoke when loading. I have sent well over 100 emails now, calls, and escalated to Lopi and Travis industries and no one cares. We have asked them to remove it, to refund us, but nothing even after many many promises they would. We now have a 4k something Lopi sitting in our garage and our $600 old Wonderluxe working like a champ in our home. The Depot fails to send us their refund policy and after this week we will show up with the piece of crap directly to the store to drop it off in person. Not only did we get a lemon of a stove, but this store's customer service is disgusting. They only care about getting their money and moving on. They are not here to retain customs since they handle most of the market in the area. All they need is new customers to screw over.