Countryside Roofing, Siding & Windows Inc

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highly unsatisfactory

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Very fast fast response

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They are always very professional.

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Please see above.

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good

good.

I called a dealer who recommended Countryside. They were very prompt and responsive from the initial quote to answering my questions. The installation crew was very professional and courteous and took a lot of pride in their work. They did an excellent job of installation as well as addressing my concerns about one window where they adjusted the window as best as possible since the frame was not square (not their fault). They did a good job cleaning up afterwards and even capped the windows which they did not replace. It was a pleasant and painless experience from start to finish. The windows look great and I was extremely satisfied.

The work was started on the date requested, and the work was completed in one day as promised. The crew was very considerate, and clean-up was complete.

There were some cheaper people out there but I didn't trust their work. The representative, Ken, did a very good job with coordinating all of the aspects of the project.

I had a different roofing company do work about 2 years ago, and they said at that time, my roof was in good shape. Another estimate to resolve the current problem came in at $175 to replace shingles. Not only that, he stated my current shingles were good quality (this said before Countryside visited) and my roof should last 20 more years. Countryside also recommended that I replace a skylight, that is only 5 years old and has had no issues; and estimated repairing both upstairs windows, even though only one currently needed attention. I didn't accept the company's bid. I also question the company's integrity. They could be right, maybe I do need a new roof, but if so, why is this the only company in 2 years that has made that statement?

The actual new roof looks great! The tear off process was extremely messy. Tarps were carlessly placed and not monitered to receive roofing material effectively. We had shingles, nails and new materials everywhere. Workers were sloppy with pop cans, cigarette butts and other litter as well. The gutter crew was three days late in showing, though the new gutters look great. New facia work looks nice though was almost placed over rotten wood. The same was true with wood with the gutter installation. Had I not happened to appear before new materials were installed, I believe the new materials would have been placed over rotten wood. Work crews are sub-contractors who speak only minimal English. The project manager was present 1x only during roof installation after I called to complain about the mess. A small section of siding was damaged (bent) during shingle installation unnecessarily; the facia (siding) crew supposedly repaired it though it is not. Situation is currently unresolved.

Every person in the organization was top notch with customer service and quality of workmanship. Their follow up was outstanding. They are the best construction company I have worked with over the past 5 years.

They replaced 17 windows for us and we couldn't be happier. The quality of the windows was just as good as the quality of work. We own several different rental properties and will use them again if need be. I would recommend them to anyone!