Merts Heating and Air Conditioning

Was quoted a price by "Cal" of “$260 and we'll go from there depending on circumstances.” The two installers show up 30 minutes early and were very polite. Worked for a few minutes trying to get old unit out and then the received a phone call. Installer went outside and then came in and informed me price would be $500 per hour since there were two of them. Told him that was NOT what I was told. He went and made another phone call and came back with a price of $250 per hour (said there was a misunderstanding and it was $250 per hour because there were two of them on the job). Since they were already there and I wanted the job done, I told them to go ahead. The plug receptacle also needed to be changed out, because the old plug type was a 6-30P and the new AC unit is a 6-15P. That was an additional charge of $80 for them to provide the plug and change it. When the plug issue was being addressed, I specifically asked if there would be a problem with the circuit breaker designated for the AC since it was a double-pull 30 amp. The worker asked my question to whoever was on the other end of the phone and then told me there was no problem with continuing to use the 30 amp circuit breaker because it was more than heavy enough to handle the new 15 amp AC unit. I have now found out that answer is emphatically wrong. Reading the installation directions it states: “Before you install or relocate this unit, be sure that the amperage rating of the circuit breaker or time delay fuse does not exceed the amp rating listed in Table 1.” Table 1 shows the circuit rating for that AC unit should be 15 amps. The job took two hours ($500) and only after they had it all installed (including the foam seal and insulation, pouring water into the drip plan to see if it would come out, etc.), then they plugged it in -- and it didn't work. While it was not the fault of Mert’s that the unit did not work, they might have decided to plug it in and try it before they installed it. While the $580 I paid would have been a fair price had the unit worked and the advice I was given correct, what I ended up with was an installed AC unit that doesn't work, a plug receptacle that does and totally wrong information concerning the circuit breaker, which I also confirmed with my local fire department. They had also offered to reinstall the trim work around the AC, but for $250 an hour, I can certainly do that myself. I also decided the other work I spoke with them about should be tabled while I move on to someone else to install the replacement unit and who has a better underwriting of wiring and electricity.

I used Merts in the past and was always satisfied with their work. The sales and install team very knowledgeable courteous and answered all my questions. The project took about five hours

One of WORST companies I ever dealt with. Had a new A/C and Air handler to replace one didn't work and leaking, The new was not install right very shoddy work, did not fill the system with refrigerant, run for 48 hours never cool the house, they had to come on fill system. Was not install the right, was never level, so it leak the water into the drip pan and full with water and leak in on to the ceiling then all over place. Had come out and remove and reinstall. DON'T believe unit has very work right? 2 1/2 years later unit wouldn't work Call for repairs Came out said unit need refrigerant, check it for leaks and filled system said he did it but house never got cool I believe the it was never done and said there was no charge sounded kind of funny but I was happy ? Call next day, came back out check it out, know said there is leak at the condenser would need to back to shop to get new one if they had one and be install later that day and it be under the warranty, never got a call waited never got a call. Had to call them to find that had get the Lenox Rep out didn't know when Had to wait 5 days for rep they give a new condenser but I would have to pay for all work, shipping, refrigerant. I got mad and ask to have the owner or the Manager to call me and by the repair HE WOULD NOT TELL THEM. I was in service business for 40 years If I said to Customer I would FIRED on spot. Try calls to them to talk And THEY WILL NOT RETURN CALLS OR TALK TO ME. I don't know they stay in business. I can't be the only one to been this bad.

Very well. The service rep was conscientious ( shoe covers), courteous and informative about the problem which he resolved. Gave an estimate on the life of the furnace to help us decide a timeline for replacement. Obtained a second opinion from an independent source who agreed with Mert's estimate. I would definitely use Mert's again.

Though I had to wait for an appointment time due to time of year I called, the technician was very punctual. He checked all aspects of the furnace and it's operation. He actually disassembled the burner assembly more then any other service company I had used in the past.

These guys are absolutely great. Salesman explained to me patiently everything that needed to be done and why. The crew that arrived for install were punctual, got a heating/ac condo unit out and the new one in a very tight space ( I couldn't watch I actually felt sorry for them) , were knowledgeable, worked through the idiosyncrasies of the condo unit and gave me an easy to read new simple thermostat that I can actually use without having to squint (senior here) and read a manual. And both the heating and a/c worked after I tested them when they left. I will never call anyone for HVAC but these guys. I'm absolutely delighted with their work.

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Technician said all was fine. The following week my air conditioners were not cooling. I called another company I used in the past but where unavailable previously. The air conditioners were not okay. One was very low on gas and the other had to be replaced. I called Mertz to tell them and enquire why there technician had said all was okay. The lady on the phone said the manager would call me back. I never received a call back. $360 down the drain. Would not recommend. Not exactly sure of date but in August.

Filters were not included and he pitched purchasing the filter for an extra cost, which I did.

I had a conflict with scheduling right out on time. Before my husband died he recommended that I'd use them, he used to work with them. He was always very pleased with their pricing. I would use them again in the future.

Our heat went out. It was at night time. We called and left a message. A technician call early the next morning and came out a few hours later. We had called some other companies and they either could not come to our area or they did not respond to our call.

I own a commercial building that I rent out. My tenants called and told me both shop furnaces had failed during the week. I called Merts about 5pm on a Wednesday, and they had a service tech there before Noon the next morning. This was above and beyond what he had to do, and surely helped avoid any other problems that would have occurred due the extremely cold temps that week.

On Monday morning, two men showed up at 8am to install my new furnace and a/c. They worked all day, straight thru, and by 4:30 I had a new working furnace and a/c system. They were very polite and efficient. They cleaned up the basement before they left and took the old furnace and a/c away. The new furnace is wonderful! I upgraded the furnace because of my age and the age of the house, furnace and a/c system. Mert's provided my previous a/c and I'd use them again.

Problem was diagnosed and fixed within a few hours. Very prompt service. Would certainly use them again.

It went well. They arrived at 7:30am as promised. There were two technicians and they worked diligently and efficiently removing the old unit, and installing the new unit. They were completely done around 11:30am and spent the next 30 to 40 minutes checking out the unit to be sure it was working, which it was. They cleaned up after themselves. The installers were friendly and professional. We have another unit which cools the second floor and which was also installed when we built the house 9 years ago. Based on the way this install went MERTS will be at the top of my list when it comes time to replace the second unit. The only thing I would have liked to be different is the warranty covering the labor, which is only 1 year from the date of install. The unit and all parts have a 10 year warranty. The price was reasonable, lower than some and a little higher than other estimates we got. Again overall it was a good experience.

The technician came out the day I called and took a look at the work to be done and provided me with a free estimate. We agreed to the work and he scheduled the work for the next week as he had to order some special parts for me. He showed up 30 minutes early for our installation and finished in the time he alloted. He was very professional and answered all my questions and was kind enough to hook up my new dryer to the new vent so I didn't have to call out the dryer installers again. Over all it was a great experience and I will be using Merts for all my future heating and air conditioning needs.

These guys are outstanding. They are knowledgeable, skilled, dependable and honest... all for a decent price. Mert's has been taking care of our HVAC needs for years! Being new to Angie's List, I wanted to make sure they received a great review as a result of all the work they have done for us. The 2 year service agreement is something new for us; but when they call their clients with the service / check up call ahead of the inevitable heat or cold - life is made much easier. If there is any problem, they respond quickly. Great group of people.

The sales rep was very professional and very complete in giving us all the information to make a decision on what units we needed for our house. He did not try to over sell us, but simply let us know the units we needed to make our home comfortable. After receiving bids from two other companies, they had a competitive price with a good warranty.We booked the installation date and the installers show up on time and went right to work. The were very polite and happy to answer any questions we had. The finished on time, and did a great job of cleaning up the work site. We were very happy with everything they did.Overall, we had a great experience and would recommend them to anyone who needs AC or furnace work done. We are very happy with our system, and so far this summer it has kept us cool on those 100+ days.

When the people at Merts changed my appointment to an emergency visit, the house was getting very cold. And when the technician arrived less than two hours later, I was very surprised. He immediately figured out by the sound what was going wrong. It took him less that an hour to replace the pump and go over the entire boiler, adjusting and cleaning what he could. It was an older boiler and not a very good quality one, but it came with the house and had lasted 15 years. Before he left, he explained what some of the problems were with the boiler. Most of these things had been pointed out to me during the yearly tune-up service the year before. He said that if I wanted to replace the boiler within the next 30 days, he would subtract the cost of the 500.00 heat pump from the price of the boiler. He recommended a boiler, but also offered to have their salesman provide information about other makes and models. The technician was neat, efficient, pleasant, knowledgeable, and to the point. He was very informative and offered to answer any questions. The lady in the office was very helpful and understanding also. At this point, I can't really see myself dealing with anyone else for HVAC, even if the price quoted by someone else is a little less. The overall service wipes out any money difference. This is a company that believes in its service and its product.

They are wonderful to work with. I would certainly consider calling them. I am very picky when it comes to these things and they impressed me. On the side of their truck is a statement about honesty, and I can certainly attest to that.

Existing HVAC unit broke down in early May just before a 90 degree weekend was forecasted. Provided the lowest price quote for a comparable unit and were able to install before the hot weekend weather. Other companies who provided quote were not able to install the unit right away. Overall very happy with the Price, quick installation and customer service provided.

I began hearing a chirping noise that only happened when the furnace kicked on. Later that evening a burning smell started to waft through the house. I called Merts, because their sticker was on the furnace. They told me that a serviceman would contact me shortly to schedule an appointment. Not even 30 minutes later, Dave called. He asked several questions, and determined that the blower motor may be going out. Since it was late (almost 10pm on a Saturday night), he scheduled an appointment to come out at 7am the next morning. Dave arrived at about 7:10am on Sunday. He checked the furnace, and determined that the blower motor was locking up, causing the burning smell. He located the new part in Tinley Park. He went to pick it up, and came back to install it. From start to finish, he was done before 10am. Dave was prompt, professional, and very funny! We asked him about estimates for replacing our furnace and AC, and other general questions. We've decided to have Merts conduct our regular cleaning and service based on this experience.

After the routine furnace inspection we asked the tech about getting an electronic air filter. He said that it has been found to not be effective and suggested that we put in an environmental air treatment system. We weren't familiar with this new system so he suggested that we go to the show room to see what they looked like and talk with the sales people. When we did later on that day the sales people were very courteous, informative and not pushy about selling us something we may not have wanted. We scheduled to have one installed the following week. We have only had it a short time so really can't report on its effectiveness yet. They showed up on time and were very respectful about coming in with wet shoes. Kevin was very courteous and explained everything after he had finished the installation.

We were impressed with the sales person that this company sent. If he did not know the answer, he found it out. They evaluated our space and gave us an estimate. The entire job took only one day and they cleaned up after themselves. We not only were after a good price, we wanted service as well. We feel that we got the service that we were looking for. I can't say enough good things about this company. We feel we got what we paid for.

Wonderful to deal with as a company. Tom, the Sales manager, was straight forward and everything he said went into the contract. The installers, Brad and Brandon, worked until 6:30 pm after an all day installations. They worked hard to make sure I understood everything's operation. They also worked happily to insure that all was operating as it has been promised to peak efficiency.