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Mendel Plumbing and Heating

Plumbing, Heating and Air Conditioning, Water Heaters,

About us

24/7 Service Available: The Premier Service Providers the Fox Valley area TRUSTS. Mendel Plumbing & Heating has been a mainstay of the Fox Valley for 39 years. Making service easy for our residential and commercial clients as the only service company in the Fox Valley area that can provide professional workmanship in all of the following services: Plumbing, Heating & Cooling, Electrical, and Remodeling services. With 24/7 support, our well trained, knowledgeable, and experienced professional staff can meet any of your service needs. Using top quality brand name products we make your home or business comfortable, safe, and worry free. Are you dreaming of a luxurious bathroom, gourmet kitchen, or update for your home? Our remodeling division can make your dreams a reality. From professional design to project completion, we can do it all. We provide all required services to ensure professional, quality results for each project, backed by our contract detailing pricing, scope of work, materials to be used, and project scheduling. We recognize the importance of communication and maintain constant communication through out the project. It is our mission to develop lifelong relationships with our clients by providing the best experience possible.

Business highlights

39 years of trusted experience
Se Habla Español
Family Owned & Operated
Emergency Services Offered

Services we offer

Plumbing, heating, cooling, electrical, generators, sewer & drain rodding & jetting, repair & new heating & air equipment installations.

Services we don't offer

There are very few residential services Mendel does not provide. Other than your roof, attic insulation and concrete, there's a good chance we have the expertise to handle it for you.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

Check
CreditCard
Financing Available

Photos of past projects

Reviews

4.6289 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
11%
3
9%
2
3%
1
2%


Rating CategoryRating out of 5
quality
4.7
value
3.9
professionalism
4.7
responsiveness
4.8
punctuality
4.8
Showing 1-25 of 289 reviews

Elyse W.
09/2020
5.0
heating & air conditioning/hvac
  + -1 more
We have our annual furnace and AC maintenance done by Mendel technicians. We previously used a different service that charged double their advertised price and sent technicians who gave conflicting advice. None of those games with Mendel. Their service agreement for HVAC is very reasonably priced. The technicians are knowledgeable, efficient, thorough, and informative. We now call Mendel for any HVAC need and have for several years.
Description of Work: Annual furnace maintenance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Mendel Plumbing and Heating
Good morning [Member Name Removed] and [Member Name Removed]. Thank you for leaving not one but two reviews on your experience with Mendel. We love being your choice of full service company to take care of all your households needs from Plumbing to HVAC and even Electrical, you have really gotten the full Mendel experience! We appreciate your loyalty to Mendel for the last 5+ years and we look forward to many years to come. We hope you are both staying safe during this epidemic. Have a great day!

Elyse W.
09/2020
5.0
plumbing
  + -1 more
We use Mendel for all of our HVAC and plumbing needs. Cormac came to replace the toilet in a half bath. While there, we discussed an issue with the toilet in another bathroom. He discovered that the subflooring had major damage from a minor leak that was undiscovered. We ended up replacing all toilets in our house due to the age + discount for doing this all in one day. Thorough, informative, courteous, and high quality work - always from Mendel technicians.
Description of Work: Replacement of toilet(s)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,400

Response from Mendel Plumbing and Heating
Good morning [Member Name Removed] and [Member Name Removed]. Thank you for leaving not one but two reviews on your experience with Mendel. We love being your choice of full service company to take care of all your households needs from Plumbing to HVAC and even Electrical, you have really gotten the full Mendel experience! We appreciate your loyalty to Mendel for the last 5+ years and we look forward to many years to come. We hope you are both staying safe during this epidemic. Have a great day!

Matt L.
07/2019
2.0
plumbing
  + -1 more
Faucet was replaced, but the cost to value is just way too high. Won't use them again.
Description of Work: Replace outdoor faucet.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$509

Response from Mendel Plumbing and Heating
Hi [Member Name Removed], As you may surmise, parts are nearly always the least expensive part of our work. Our skilled technician labor and company overhead in the form of office and warehouse personnel, insurance, buildings, and IT are where most of our costs come from. In reviewing this job, it appears you didn't have an isolation valve that enable the shutting off of water to this specific spigot. In order to replace it, our plumber was required to shut and drain down your entire home, which adds quite a bit of time to this repair. In addition to the spigot, I do see we also installed in an isolation valve with this spigot, so you can shut off this spigot on its own now. For your job, our system shows the technician was on site for 2 hours and 44 minutes. With travel, total time for your repair is closer to 3 hours and 15 minutes. The only [Member Information Removed] a professional, licensed and insured company like Mendel with our level of warranties can do this quantity of work for much less is to cut corners somewhere in their business. As it's often said, you can pick any 2: Quality, Speed, Cheap. At Mendel, we do the job right, offer top service in the markets we serve and refuse to cut corners. Thanks, Tom Mascari, President

Caroline G.
01/2018
5.0
plumbing
  + -1 more
Great. Problem taken care of. Repairman had to replace out-dated hookup.
Description of Work: I had an emergency. The water line to my refrigerator broke when the fridge was moved. Water was gushing out and after getting buckets and attempting to find the water line to stop the water I called Mendel's. They diverted a serviceman from another call and arrived at my home within 20 minutes.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

SHELLEY K.
01/2018
5.0
ceramic tile, drywall, plumbing, home remodeling
  + 2 more
Excellent once the project was completely planned and approved. Took several weeks to set-up with back and forth calls, but once scheduled, Mendel's team was organized like clock work.
Description of Work: Bathroom replacement of leaking toilet, vinyl floor tile and under laying floor repair and replacement. (Small - approximately 100 sq ft) New vanity and sink installed. Removal of old bathtub with shower and replacement with new full size walk-in shower with grab bars plus ceramic tile after demolition of old wall tile, plaster and dry wall. The last was an exceedingly difficult job - very thick wall plaster backed with heavy wire mesh from circa 1950's.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,500

Ron C.
01/2018
5.0
plumbing, water heater repair
  + 0 more
Swimmingly - the work was quickly completed.
Description of Work: Needed a hot water heater replaced. They did it quickly, and also installed some ball valves for the washer as a late addition.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John J.
09/2017
5.0
ceramic tile, electrician, heating & air conditioning/hvac, plumbing, water softeners, air duct cleaning, woodworking
  + 5 more
The folks at Mendel are consistently professional, hard working and do quality work. They are the people you want to have in your toolbox to get most anything done around the house.
Description of Work: I have had Mendel do everything from A/C tuning, duct cleaning, blower motor replacement, water softener replacement, fixing a major bathroom issue (plumbing, ducting, joist and flooring replacement and tile work), replacing a fuse box... the list goes on.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Crystal C.
09/2017
4.0
plumbing
  + -1 more
Fine, however the price charges for 20 minutes of work was way too high.
Description of Work: Two new water valves under our kitchen sink.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Bob B.
08/2017
5.0
plumbing
  + -1 more
They came out the same day. My wife was there for the work. Very happy with the experience.
Description of Work: We had a broken pipe out in the garage that was leaking in the kitchen.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$950

Maureen W.
05/2017
5.0
plumbing
  + -1 more
I always strayed from hiring Mendel Plumbing because I heard they are a bit more expensive. Well, you get what you pay for. I hired Jesse from Mendel Plumbing for a clogged tub and he came over and fixed it quickly and efficiently. I would highly recommend Mendel Plumbing!!
Description of Work: plumbing
Rating CategoryRating out of 5
Yes, I recommend this pro

Christopher P.
05/2017
5.0
plumbing, drain pipe
  + 0 more
They did a great job giving some recommendations. It was expensive but I had a major job to be done - rerouting my sump pump pipe to the other side of my house/basement, replacing the sump pump, then digging a trench outside to run a new drain pipe 60 feet out. The two man crew was very professional and did good work. Mendel also communicates well with their emails and text, even sending profiles and pictures of their crew.
Description of Work: Sump pump replacement and rerouting/installation of drain piping

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,500

William E.
03/2017
5.0
heating & air conditioning/hvac
  + -1 more
Work was completed as agreed on time and within budget by pleasant efficient professional workmen. Also a warranty issue with a blower motor was quickly diagnosed and repaired free of charge!
Description of Work: Furnace replacement

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Reni B.
03/2017
4.0
heating & air conditioning/hvac, plumbing, water heater repair
  + 1 more
We hired Mendel for a AC/Heating contract and found them to be fairly reliable and professional, but after working with other service providers find their pricing to be steep by comparison. Called Mendel for leaking toilet and found that toilet coller was set a bit low. Options include a $318 fix or cutting the ceiling from below, etc at $625. Went with the cheaper option and then had addl. leaks. Called Rays Plumbing, and they added a new extension collar and repaired toilet for $170.00 with reseating and everything. Use Mendel to replace sillcock Faucet on outside side of house $365.00 Mendel is a decent company, just on the high end of service providers.
Description of Work: AC/Heating Service provider for a large home with 2 furnaces and two AC units. Plumbing work- reseated toilet and installed sillcock/Faucet on exterior of home. Sillcock repair included cutting copper pipe on interior of home and replacing the faucet outside.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$800

Jackie S.
03/2017
5.0
plumbing, water heater repair, wells
  + 1 more
Very well. I highly recommend Mendel.
Description of Work: Sump pump and water heater were installed and they do yearly check ups.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dick K.
03/2017
5.0
appliance repair, electrician, heating & air conditioning/hvac, plumbing, water heater repair, gas leak repair, drain cleaning
  + 5 more
We have always been extremely satisfied.
Description of Work: We have used Mendel since we first moved to the Fox Valley 20 years ago. They have done quite a few jobs for us. My wife would not call anyone else. They are not the least expensive but you pay for quality.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Joanna M.
02/2017
5.0
electrician, heating & air conditioning/hvac, plumbing, water heater repair
  + 2 more
They are always prompt and professional and do quality work.
Description of Work: I have hired Mendel to do heating/cooling work, as well as plumbing and electrical repairs.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Judith K.
02/2017
5.0
plumbing, water heater repair, water softeners, wells
  + 2 more
Everything went well. I had a plumber and an apprentice. They provided me with an estimate of each item, so I could approve the cost before they started. They were very professional, and cleaned up each area as they completed a job. I have been happy with all of their work. I have used Mendel for years for heating, air conditioning, plumbing, and electrical needs. They may cost a little more than others, but I know if I have an emergency that they will be here.
Description of Work: This visit was to address various plumbing needs. I had them replace two faucets, replace water line to dishwasher, check two water heaters, check water softener, examine iron filter, and replace pump to lift water to septic.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Bill P.
02/2017
5.0
plumbing, water heater repair
  + 0 more
Prompt , professional, and quality installation.
Description of Work: Installed new water heater.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,700

Ronald B.
01/2017
5.0
plumbing, water heater repair
  + 0 more
Everything went well Very professional Somewhat pricey
Description of Work: water heater replacement

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,400

Daniel J.
09/2016
4.0
plumbing
  + -1 more
Messy and took longer than I thought it should, feel got charged for an hour we didn't need.
Description of Work: kitchen sink drain

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0

$250

Craig W.
06/2016
5.0
plumbing
  + -1 more
After calling Mendel, I was able to get a 4 hour service window on the same date. Mendel called an hour ahead to let me know when the plumber would arrive. Ron was punctual but still not a fan of a 4 hour service window. Ron wore shoe covers to protect our floors and went right to work. He diagnosed the problems with our kitchen and bathroom faucets and gave me an estimate of time and cost. He comunicated with the vendors (Moen and Kohler) to identify needed parts and had everything on hand to repair our kitchen faucet. Any leaking water was promptly cleaned up. Ron was able to have all needed parts for the Kohler bathroom faucet to be shipped directly to us at no additional cost. I would recommend Mendel and Ron to anyone.
Description of Work: Replaced a cartridge and nut in a touchless kitchen faucet and did a full check of system while comunicating with Moen. Diagnosed problem with Kohler bathroom faucet and supply lines. Comunicated with Kohler to order replacement parts at no cost to me.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$425

John J.
06/2016
5.0
heating & air conditioning/hvac
  + -1 more
Quick and painless. They gave me a same-day 4-8pm window. The HVAC guy showed up around 7:15 and diagnosed the problem quickly. He reviewed options from simple replacement to system upgrades. Presented as options, no high pressure sales tactics. Since we're selling the house I simply had him replace the existing motor. He had the part and was done and out the door shortly after 8. The guy was pleasant and professional. They are not cheap, but it's a "you get what you pay for" sort of thing, IMO.
Description of Work: Diagnosed and replaced a bad blower motor in residential HVAC system

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$750

MARILYN S.
03/2016
5.0
drywall, plumbing, basement remodeling
  + 1 more
We ended up getting a new faucet installed when we discovered the old one ran near the indoor vent system and may require tearing down drywall since we have a finished basement. The pipe had expanded and no longer was sealing properly. Jason pinched off the old pipeline and installed a much more accessible one. Couldn't be happier with the work or Jason.
Description of Work: We had a bad leak on the outside hose faucet. Jason was very patient with me, explaining all the possible causes of the leak. He took time checking everything basic before informing me of the best fix.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$471

Response from Mendel Plumbing and Heating
Thank you for your business and review [Member Name Removed]. Glad to hear of the great work you feel Jason did for you. Tom Mascari, President

Tina D.
01/2016
5.0
heating & air conditioning/hvac
  + -1 more
Everything went fine they service me twice a year and they make it really easy and do a great job. I'd recommend them to anyone.
Description of Work: Checked furnace for winter and checked sump pumps

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Jay O.
11/2015
4.0
plumbing
  + -1 more
After an initial miss on a scheduled appointment, everything when well with a combination furnace and air conditioner unit being replaced. The technician was very courteous and professional as well as helped with a secondary issue with a gas fireplace that would not start.
Description of Work: I originally wrote a poor review for Mendel as they did not show for an appointment. They contacted me to apologize and followed up performing the work to replace my Mom's furnace. They also helped by looking at her gas fireplace at no charge. We are happy with their work and professionalism. I also appreciate them apologizing for missing the appointment (which motivated me to give them a second chance).

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$4,500

Response from Mendel Plumbing and Heating
Hi [Member name removed], As you now know per your phone call with our Kerry, this was a clear failure on our part. No excuse. Please accept our sincerest apologies for our error and inconvenience it has caused you and your mother. We take great pride in keeping every commitment, so it is difficult for us to accept when our mistakes inconvenience our customers as we unfortunately have you and your mother in this instance. We review every error for process improvements in order to strengthen our service. Most of all thank you for allowing us a chance to redeem ourselves and rescheduling with us. A 2nd chance is greatly appreciated. I trust our Kerry was able to resolve our error to your complete satisfaction. Thanks again, Tom Mascari, President

Contact information

3N640 N. 17th Street, St. Charles, IL 60174

http://www.callmendel.com

Service hours

Sunday:
9:00 AM - 7:00 PM
Monday:
7:30 AM - 9:00 PM
Tuesday:
7:30 AM - 9:00 PM
Wednesday:
7:30 AM - 9:00 PM
Thursday:
7:30 AM - 9:00 PM
Friday:
7:30 AM - 9:00 PM
Saturday:
8:00 AM - 9:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
various, on file
Trade License Locale
Illinois
Trade License Authority
various, on file

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Heating and Air Conditioning,
Water Heaters,
Electrical,
Drain Cleaning,
Wells and Pumps,
Kitchen and Bath Remodeling,
Ceramic Tile,
Drywall,
Water Filtration and Softening,
Sewer Cleaning,
Finished Carpentry and Woodworking

FAQ

Mendel Plumbing and Heating is currently rated 4.6 overall out of 5.

Sunday: 9:00 AM - 7:00 PM

Monday: 7:30 AM - 9:00 PM

Tuesday: 7:30 AM - 9:00 PM

Wednesday: 7:30 AM - 9:00 PM

Thursday: 7:30 AM - 9:00 PM

Friday: 7:30 AM - 9:00 PM

Saturday: 8:00 AM - 9:00 PM

Mendel Plumbing and Heating accepts the following forms of payment: Check,CreditCard,Financing Available
Yes, Mendel Plumbing and Heating offers free project estimates.
Yes, Mendel Plumbing and Heating offers eco-friendly accreditations.
Yes, Mendel Plumbing and Heating offers a 5% senior discount.
Yes, Mendel Plumbing and Heating offers emergency services.
Yes, Mendel Plumbing and Heating offers warranties.
Mendel Plumbing and Heating offers the following services: Plumbing, heating, cooling, electrical, generators, sewer & drain rodding & jetting, repair & new heating & air equipment installations.
There are very few residential services Mendel does not provide. Other than your roof, attic insulation and concrete, there's a good chance we have the expertise to handle it for you.

Contact information

3N640 N. 17th Street, St. Charles, IL 60174

http://www.callmendel.com

Service hours

Sunday:
9:00 AM - 7:00 PM
Monday:
7:30 AM - 9:00 PM
Tuesday:
7:30 AM - 9:00 PM
Wednesday:
7:30 AM - 9:00 PM
Thursday:
7:30 AM - 9:00 PM
Friday:
7:30 AM - 9:00 PM
Saturday:
8:00 AM - 9:00 PM