Priority One Heating & Cooling Inc

Watch out with this company. I was pleased with this company back in 2013 when we had our furnace & air unit installed and up until they maintenance our Furnace/air conditioner back on June 18th, 2019. After they serviced our air conditioner, (this is the 1st time) we had to have Bob come back out because the air was not working properly. Bob came out with his son and they had to put freon in the unit because it was low?? (Second time around) Then same issue occurred again. We had to call Bob back out, again! Bob said his son overfill the freon and had to take some out. Guess, what? Third times a charm! The air conditioner froze up. Called him again and left a message, in the meantime, we contacted another HVAC company that was a licensed Lennox dealer (He is not by the way) to come out and take a look at it because we felt the problem were getting worse and not getting resolved by him; so, we wanted to get a second opinion on what exactly was going on with the unit. About 2 hrs later, Bob calls back and asks "Did you replace the furnace filter?", "Yes, we did back on the 16th of September!" The other company came out on Monday for a fee of $79 (Service Fee) +$78 (To check for any leaks). They checked for the leaks on our furnace and air and found it was leaking from the outside and had oil all over the inside the air unit and the condensing coil went bad. Now, we have to pay out of our pocket to the new company $650 for labor costs with Lennox covering the coil. We text Bob the same day to let him know what the other company had found and never heard back from him. Bob and his son apparently did not thoroughly check the inside of the unit again when they came back out for the second time. Bob states all was in good working condition. If that's the case. Why all of a sudden is my unit loosing freon ? Then all of a sudden, he comes out for a second time to relieve freon and now I have a bad condensing coil? Somethings not matching up here! Bob says, it has nothing to do with him! The condensing coil can go out at any given time! Really?? First of all; he can't keep his story straight and he comes up with excuses on why this happened and how he ain't at fault. But, the fact is, he is at fault and it's his negligence due to the fact he was the only person to service our furnace/Air. I did put in a request for a refund thru the bbb, but he refuses to pay. Obviously... I would not recommend this company anymore. We are very dissatisfied with the end result.

I sent a request thru Angie’s List. Bob was the first one to call me and send me an email. He gave me the best price and the best customer service experience I have seen. He serviced the furnace and fixed a part that was leaking carbon monoxide thru a tiny hole in the furnace. He did not charge for the part or for labor. He fixed it because he said it was the right thing to do for the customer’s safety. Beyond impressed with Bob and his Company. Incredible service. Thank you!

It went wonderfully! They were great! The gentleman was in business with his young sons, and they were very prompt and did the work in a very professional manner. They left no mess afterwards.

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See above regarding what they did.

Excellent - Same day service, Very professional and informative, the 3 of them worked well as a team. They ensured all my request and questions were answered.

They showed up a couple of minutes late. Not a big deal. Our masterbedroom is the length of the house so we dont get enough heat or air up in that room. So, they said for us to move the return vent to the wall because our vent was on the floor. So, obviuosly we didnt get a chance to do that. So, I asked them how much more to do that, they told me $300 additional. That would include the bigger vent and moving it to the wall. While they were installing the vent the other install man said, we needed another duct but larger running up to the other side of the wall in the master, and said we are going to see a difference but not much. So, I was kinda disappointed that after the fact they told us that. I would have not spent that additional $300. It is a little better, the air is working for now up there. Just dont know about the heat at this time! Overall, they did a good job and I would recommend them.

Priority One did a great job with my A/C replacement. They were prompt in responding, and very knowledgeable in discussing various options. Pricing was reasonable, they were prompt with the appointment we had scheduled, and work was done very well. I would certainly recommend them & would definitely use them again in the future.

Installed complete hvac system, high efficiency gas furnace, air conditioner and hot heater. This is a family owned business and they listened and paid attention to my needs. They responded to request for quote promptly and followed up. After hiring them they scheduled the work for two days later. They arrived on schedule and had everything accomplished in one day. Their price was also much less than two other companies. We are very satisfied with their work and would hire them again for bi-annual maintenance and cleaning.