SPRINKLAWN IRRIGATION INC

I had a disappointing experience with Sprinklawn for their lawn irrigation services. Here's what happened: The crew arrived late for the first appointment, which was supposed to be done in 30 minutes to an hour. They couldn’t force air out of two zones because they didn’t have the right tools or enough time. The technician said someone would have to come back later to fix it. On the second visit, the team tried again, but still couldn’t find the valves. Instead, they hooked the pressure to a sprinkler head, which isn’t the right way to do it. This crew came 20 minutes early and spent less than 20 minutes on the job. They said they were too busy and would need to finish it in the spring. After they left, I noticed a sprinkler head in my yard was broken. I had replaced that head less than two years ago, so I think it broke during their work. When I told the technicians my concerns, they just said they didn’t have enough time. When I called customer service, they gave me the owner’s number. The owner, Gary, was very matter-of-fact and said the way they handled it was the only option because my system is old. My main concerns are: Sprinklawn doesn’t seem to fix problems correctly the first time. Their process seems to add extra stress to my irrigation system, causing more issues later. Customer service is poor. They didn’t even offer a credit for the sprinkler head they broke. I won’t use Sprinklawn again because of the poor service and lack of care. I gave two stars because they have been good at repairs in the past when they had enough time and the right tools. But this experience was very frustrating.

As always, they are responsive when called.

Super responsive with follow up. Actually fixed an issue while we were out of town. They worked well and hard. Really nice job.

Sprinklawn starts my sprinkler system in the spring and shuts it down in the fall. They show up when expected. They walk around and inspect each zone to make sure all heads are working properly for adequate coverage. They do any repair work needed. Whenever you call they respond within 24 hours. Pleasant and professional staff.

Very professional, prompt, definitely a good company to do business with.

Very professional and well done. When they were finished, you could hardly even tell where the digging had taken place. The sprinkler system is pretty intricate because of all the flower beds, and yet the cost was almost $2000 less than another company that bid on the job.

Start-up went well. They could have spent a little extra time adjusting the spray heads. Unfortunately, I had a leak which caused they to come back. They were very responsive and fix the leak. I addition, I had them adjust some of the spray heads.

Fabulous. Could not have asked for a better installation or more cooperative contractor.

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