Springfield Overhead Doors by Hart

Excellent. We are very pleased with the work Overhead Doors by Hart did. They were punctual. Told us what was wrong then went ahead and fixed it. Then they went on and worked with us on two other matters. When the bill was presented it was very reasonable.

Terrible! Couldn't come out for week and a half then repairman shows up to fix the old opener!! I explained THEIR misunderstanding and the next month they send me a bill to pay for their mistake!!!

They did a great job at a good price.

unknown

unknown

We could not connect our new Hyundai vehicle to the Genie garage door opener. In trying to make the connection using the owner's manual, I managed to not only disconnect the Homelink system to our older car but also to our two remotes. The local Hyundai dealership sent out a rep and he also could not make the Homelink system connect. Springfield Overhead Door by Hart had a tech in the area and he arrived that afternoon having called ahead to provide his arrival time. He advised that the owner's manual for this system did not work but based on his previous experience, he quickly had both cars connected as well as the two remote controls. We had been reluctant to incur additional costs after just purchasing a new car but it became clear that we needed experienced help to solve our problem. The tech from Overhead Door provided that in excellent fashion.

I called that morning and they were able to fit me in later that afternoon. They called ahead that they would be there in about 20 mins. I drove home about 20 mins later and they were waiting in the driveway. The gentlemen who did the work (I forget his name) was very personable and nice to work with. He very quickly removed both springs, cut new ones on sight to match/replace the old ones, installed them, and adjusted the track/distance the opener was going to close and open the door all the way. The total time was maybe 35 mins which is rather impressive if you as me. My only gripe would be that the "estimated" price over the phone was less that the cost but I suspect its because I opted to have both springs replaced and not just the one side that was broken. Either way I was very pleased with the service, the speed and the professionalism of the repair man. Hopefully I will not need them again for a few years or 5000 cycles as I was informed is the life span of the springs.

The staf was very nice and professional. It was very good, no negative at all. They called and said they'd be there in 15 minutes and they got here on time. They got the work done pretty quick. I had no problem.They had a lower cost and they can get here faster than the other places. The service was really good.

unknown

They are a great family run business that knows what they are doing and have great people working for them. Their repairman was very punctual and did not waste any time in fixing and repairing my garage door. Plus, they didn't try to sell me a new garage door when all I needed was a spring replaced and the door adjusted.

We haven't used them in awhile, but they are the best garage door company. There is another company called Overhead Door operating in the Springfield area and we accidentally used them this last time and they charged us $100 more than Hart would have if we had contacted them.

Came quickly, gave us a temporary fix, ordered the part, returned and installed it a couple of days later. Quick, friendly,professional, and reasonably priced.

Arrived promptly and completed the task within a half hour

unknown

I stopped in their shop to get a new door priced and the salesman showed up the next day to measure. They told me it would take 2 weeks to get the door. 13 days later they called and said they could install the next day. Very professional!

I spent all of 9/29/3023 waiting for them. No phone call, no repair service. Its now 1:30 on 9/20/2012, still no response so I've called another service company. Obviously same day repair service means something different to me than it does to Overhead Door of Springfield.

I heard their commercial on WNNS one morning on the way to work...which is odd since I usually listen to WABZ. In early April I began having some trouble with my garage door opening and called Genie (the manufacturer of my garage door opener) and a very nice lady walked me through a series of checks to determine the problem. It turns out my door was out of balance and needed to be rebalanced. She indicated that she could tell me how to increase the opening force but that would most likely lead to premature replacement of the opener unit. At my request she provided me with the names of two "local" overhead door companies, neither of which was Springfield Overhead Door. I called one of those companies and, well, my experience with them was poor, they didn't balance my door..they actually told me that my springs were bad and could not be replaced and recommned that I buy a new door from them for "about $1,056" ..so I ended up calling Springfield Overhead Door. When I called Springfield Overhead Door, I talked to a very knowledgable young lady who arranged my service appointment. The technician arrived on time, weighed my door, replaced my springs, lubricated the tracks and even repaired the wires to one of my safety eyes that I had accidently broken the day before. I'll definately call them if I ever need overhead door service again.

They were able to send someone out on the day we called. The phone service was very friendly and helpful. The repairman arrived on time, was very professional and friendly. Aside from repairing the door spring, he repaired a part of the door that we didn't mention ... for no additional charge. Very good customer service. Would highly recommend for any garage door repairs that you might need.