Lake Area Disposal Service Inc

We had Lake Area Disposal for several years due to their cheaper price but the quality and problems are not worth the $3 savings. I work from home and have a window that faces the street so I would get to observe their pickup of our house and neighbors almost weekly so this is over time and not just a reference to one incident. They are sloppy at best with many time the 'trash man' missing the truck and just letting the fall out lay where it falls. I am not sure in any of the times I witnessed them missing some items making it into the truck did they EVER stop and pick it up. They just leave it - boxes, food, trash right on the street. My final straw with them was when the person decided to just grab the two trash bags on top of our can and NOT dump anything in it. They picked up half the trash and the box that came out when he picked the bags up landed on the ground which he just left. Did little more for the next neighbor he went to. I called the supposed 'customer service' which apparently doesn't exist with this company to complain. The gentleman on the phone was less then friendly and ask me if my can was heaping over to which I replied NO as it wasn't even above the top of the can. He said the trash can was bigger then they service according to the truck. I explained that it was the SAME can they have been picking up for over a year and is NEVER full. He informed me that they do not have to pick up anything since it was to large (by 2 gallons is the technicality of what this gentleman is determining as to large). I ask if their policy had changed as it was the SAME that had been picked up before - he said no. He said it was to hard for them to pick up cans of larger sizes, but I guess it wasn't for all the pickups before that day. He was a JERK on the phone and basically said nothing else he was going to do and that they would just do the same next week. I think it is hard to think of a garbage service that is SLOPPY but they are and I don't think they have poor customer service as they have NO SERVICE. Do NOT use this service unless you want trash at the end of your driveway and no service when you call.

They are good people and I would recommend them. I pay them quarterly. They are very nice people.

My husband called them later in the morning after trash pick up. One of our trash lids was missing. My husband told them not a problem, he would buy a new one and deduct the cost from our next payment. He was told "We do not do it like that." He then asked to have the truck come back to our home and he would get the lid out of the back of the truck. He was told "We do not do it like that." He was then told by the person at Lake Area "I see you are one of our 'problem' customers. " This was due to us calling them whenever we had an issue with them. After the first time we lodged a complaint with them, the men who would pick up our trash would leave the cans so they would block your way to get into your driveway. It would go from there. Do NOT use this group. Very rude on telephone and poor quality customer service. It's their way or the highway!

I have used this company for many years. I moved out of town last year and added recycle pick up. There were numerous times that it was not picked up. I work from home,so I could see when they drove by. On July 22, 2011, I called the office because they hadn't picked up my recycle ,yet again. "Laurie" is the lady I spoke with. I just have say that she was the rudest and most offensive person I have spoken to on the phone for customer services. She hung up on me! I called a "manager" and was basically told that it was a family-owned business and there wasn't much that could be done. I canceled my service.

When I first started using them they were awesome. But over the years they have become lazy and very rude. This is a family owned business,and that is why I used them in the first place. But most of their staff is very rude and rarely give you the service that you pay for. So If you are looking for a disposal service, use some one other than lake area.