They were excellent as well. I called on a Saturday. They said if I come and I have to do anything, it would be twice as much. They suggested close to the weekend. They came out and did a nice job. They were very neat and put things back. That was a messy project. They did a very good job. He said I'd be there Monday morning at eight o'clock and he was. The one thing I had to do was I called, and it was a Saturday of course. I didn't get an immediate response and I had to call back before I moved down my list. I got an immediate response.
Description of Work: Sewer septic work.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
Thomas S.
05/2017
5.0
septic tank, sewer cleaning
 + 0 more
They were quick & very professional in their duties.
Description of Work: Had to have the septic tank pumped out.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Kimberly C.
09/2015
5.0
septic tank
 + -1 more
unknown
Description of Work: They dealt efficiently with an unexpected tank and did not exceed their estimate. To change the system took two days, and went very well.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,600
Jodie C.
08/2015
4.0
septic tank
 + -1 more
unknown
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
punctuality
3.0
Yes, I recommend this pro
$175
Anita R.
08/2015
5.0
septic tank
 + -1 more
The owner showed up a little early, which was just fine. He was nice, personable, informative and very helpful. He was efficient with his work and was done within an hour. We will definitely use him again!
Description of Work: Pumped out our septic tank.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
DON K.
06/2015
5.0
septic tank
 + -1 more
.
Description of Work: They tried to snake out my private sewer line by running out 100 foot of line and were unsuccessful to open it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
Crystal W.
12/2014
5.0
septic tank, sewer cleaning
 + 0 more
We had a sewer line collapse in 2011. Illini came and replaced the entire line from the house to the street. Unfortunately over the holiday we had a lot of house guests and we had a sewer backup. Called a different company (who did a great job too) who came and cleaned out the sewer but indicated we may want to have the original contractor look at the pipe to make sure we didn't have further issues. Illini came out ran a camera through the line at no cost to verify that we did not have any issues and it was just a fluke. They were wonderful. Will definitely be recommending them to friends and family. Thank you
Description of Work: Replaced sewer line and reinspected
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,700
Mark B.
10/2014
5.0
septic tank
 + -1 more
unknown
Description of Work: Emptied septic tank, including digging it up and replacing dirt. Did not charge extra for that (as another service did) nor did they charge extra mileage.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$165
Terry G.
06/2014
5.0
septic tank
 + -1 more
They are really nice people.
Description of Work: We used Illini Septic & Sewer for septic tank.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
John K.
05/2014
4.0
septic tank
 + -1 more
unknown
Description of Work: I called for a septic pump out due to overflow on a saturday, their page states same day service, but as always they couldn't come until 2 days later. They did not refill the hole they dug and did not help with an estimate I asked for when I called. I had to call back and was then told about needing a soil sample first.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$160
Pamela B.
01/2014
4.0
septic tank
 + -1 more
t
Description of Work: On Sunday 12-30-12 our toilet on the main floor over flowed when we used the upstairs showere .We could not get the toilet to drain. Since it we Sunday we had to wait until Monday. Illini Septic was the only company that answered/or could come out Monday. The Angie's List rating was good.. After setting up an appointment with Illini several other companies called that were a little less expensive but we kept our appointment with Illini. Dominic was pleasant, and efficient. Cleaning out the tank did not fix the problem so since he had other appointments he worked us in and come back that same day so we would have working plumbing over the New Year's holiday. Dominic had to pull the downstairs toilet to fix the In speaking to the owner Bill and, also, later Dominic on 12-30-12 I explained that the main floor toilet was overflowing and we needed the septic tank cleaned out. When Dominic came I explained the problem. He cleaned the tank and came to the door for payment. I asked him if there was anything special that I needed to do to the septic to keep it running correctly. Dominic said to use the chemicals once a month. I said that I have been for the last 5 months. At that point he said that the septic did not need to be cleaned out and that was something he should have told me before proceeding.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$375
John K.
07/2013
4.0
septic tank
 + -1 more
Quick and easy, once they could arrive. Add says same day service, called on Saturday, they came on Monday
Description of Work: Empty septic
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0
Yes, I recommend this pro
$160
Blake S.
05/2013
5.0
sewer cleaning
 + -1 more
After heavy rains for a week we discovered sewage coming up in the basement around two of the drains. We thought it was street sewage at first, but quickly realized it was coming from within the house and getting worse by the day. After checking out some online videos of others with a similar problem, I determined there must be a blockage between the house and the street, and was horrified at the thought of spending $1000s to possibly dig up the front lawn to have a pipe replaced as others have experienced. I had never dealt with a sewage issue before, so I really didn't know what we would be facing. Illini Septic and Sewer was a pleasure to work with. We set up the appointment, the gentleman came out and diagnosed the problem as a clog in the house trap, and he used his machine to take care of it quickly. He said this is a common problem we can expect every 10 years in an older home like ours. The service is reasonably priced, and the provider is personable, professional, and honest. I would definitely recommend Illini to others, and because of the service I received, I will no longer fear sewage problems.
Description of Work: Called the provider to discuss the issue, and said he could come out the next morning. He called to confirm I was home and arrived in 10 minutes. He diagnosed the problem as a clogged trap in the main sewage line, used his eel machine to unclog it, was gone in 30 minutes, and my basement drains were clear!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
katherine B.
03/2013
5.0
septic tank
 + -1 more
.
Description of Work: They came in and went straigt to work and when I knew anything they were finished. It was a very minor problem that could have developed into something major because when I called them, I thought it was major when they came so I was very proud of them because from when I talked to them, they thought I had a big problem but they got it so it was minor. Again, I like the way they come in and figure out the problem and then they go right to work. Before you know it the job is complete. They were very professional all the way. I don't want a problem but if I do again, they will be who I call. Thank you. My date of service and price I just put it down as an estimate because I do not have the bill with me when I started
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$165
Barbara T.
10/2012
5.0
septic tank
 + -1 more
I've lived in a home with septic service for over 30 years and I have to say this is one of the most professional companies I've had here to do any work. The service was prompt and there was minimal disturbance of the lawn to gain access. The employee who came was knowledgeable about options available to us and made suggestions about maintaining our current system.
Description of Work: The septic tank was overdue for pumping. I called early in the day and within a couple of hours they were here.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
Oran F.
10/2012
5.0
septic tank, sewer cleaning
 + 0 more
They were recommended by another plumbing company. Came next day to inspect problem. Repaired it the next week.
Description of Work: Dug down to expose sewer line, replaced broken section and refilled hole.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$1,400
Tracee K.
09/2012
5.0
sewer cleaning
 + -1 more
The service call was above our expectations
Description of Work: We had sewer water backing up in basement of a house we just purchased. I phoned Illini and they were at the house within a couple of hours. They cleared the line of tree roots and gave us a quote to repair our old tile lines with PVC to avoid future problems. This is not an expense that we expected ... having just purchased the home ... but we feel confident that we have a solution that will keep this from being an issue in our future. Glad for Illini's advise on stopping this problem from occurring over and over.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Monica B.
06/2012
4.0
septic tank
 + -1 more
We had a reoccurring puddle in our yeard when we used large amounts of water. On a day off, I called in the afternoon, and the man made an appointment to do an estimate the following day. A couple of hours later, he called back because of a conflict in his schedule. To my delight, he offered to come over immediately instead, which worked better for our schedule. He came over, on time, with an assistant. They attempted to assess the problem, but were honest when noting that they couldn't be sure of the exact issue until digging. We made an appointement for them to return later that week. Upon return, they determined that we had to have a section of the pipe replaced. Later that afternoon, they began work, and finished the next day. The only issue I had was the giant mound of dirt they left behind. Because of the size difference in the pipe they replaced, there was a dirt pile 3.5 feet tall and 20 feet long. Eventhough some had to remin behind to compensate for settling, some could have been carried away. While the price was high, it wasn't higher than the service from another company. Both men who came were polite, helpful, informative, and professional. I hope we don't have to use them again (who needs more septic problems?), but we would.
Description of Work: We have a leeching spetic system that had a break/leak. Illini cut out the old section of the septic pipe and replaced it with a larger-diameter one.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
kay K.
08/2011
5.0
septic tank, sewer cleaning
 + 0 more
He cleaned it,cleaned up his mess and was done in less than 45mins. He told me ahead of time what the charge would be and that is how much it was $160.00. Very nice man, very professional. Would reccomend them to anyone.
Description of Work: He had to clean the drain in my laundry room.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
kay K.
08/2011
5.0
sewer cleaning
 + -1 more
He didn't have to do anything, but said call them if we needed them.
Description of Work: I had suds coming up in my drain from my washer. He looked at everything and determined I didn't have a problem at this time, maybe use less soap. He checked all around my house and outside and said right now he couldn't see anything wrong. He never charged me a dime. I will certainly keep his number if I do have any problems, he was GREAT.
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Service Categories
Septic Systems,
Sewer Cleaning
FAQ
Illini Septic & Sewer is currently rated 4.6 overall out of 5.
Sunday: 7:00 AM - 2:00 PM
Monday: 7:00 AM - 4:00 PM
Tuesday: 7:00 AM - 4:00 PM
Saturday: 7:00 AM - 2:00 PM
Illini Septic & Sewer accepts the following forms of payment: Check,Discover,MasterCard,Visa