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Henry's Appliance

Appliance Repair, Appliance Repair - Small, Heating and Air Conditioning

About us

We are a family owned store for over 70 years. We do off interest free financing on new appliance sales. We do accept Visa, MasterCard, Discover and American Express

Business highlights

91 years of trusted experience

Services we offer

We offer service on most major brands of appliances (as long as we can get parts for them) They are: Whirlpool, Kitchenaid, Maytag, Amana, Estate, G.E., Frigidaire/Electrolux, Bosch, Thermador

Services we don't offer

We do not do LG warranty and Samsung warranty, but can offer service on them if they are out of warranty. With 1 exception, we do not do ANY Samsung refrigerator. We are not doing any electrical work at this moment but can recommend others if you want to inquire.


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.114 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
64%
4
7%
3
0%
2
0%
1
29%


Rating CategoryRating out of 5
quality
4.2
value
4.2
professionalism
4.2
responsiveness
4.5
punctuality
4.3
Showing 1-14 of 14 reviews

Jan R.
03/2018
5.0
appliance repair
  + -1 more
Found out the potential problem. This is the second time that we have used this company. We have complete confidence in their ability to fix any appliance at a reasonable rate. Would highly recommend them and we will use them again if needed.
Description of Work: Check out a problem with clothes washer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Cathy H.
11/2017
5.0
small appliance repair
  + -1 more
Compressor in refrigerater was going out. I had to buy a new fridge. They replaced my garbage disposal for me.
Description of Work: I had them check out my refrigerator & garbage disposal.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Linda H.
10/2017
5.0
appliance repair
  + -1 more
Repairman arrived on time, diagnosed, and fixed problem
Description of Work: Oven on gas range did not light

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

Lance S.
12/2016
1.0
appliance repair
  + -1 more
Wiring was replace as a fix for whole refrigerator freezing. A few days go by and it freezes everything again. The same service man was sent out and he didn't look at the unit, he said it's the wiring... AND LEFT... a week later when called about the new cable, they never ordered it. And the service report indicated it was a wiring issue... isn't that what we call repair professional in to do...? Repair? WILL CALL ANOTHER COMPANY!
Description of Work: Replaced broken wiring cables for refrigerator.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0

$690

Anne W.
09/2016
5.0
appliance repair
  + -1 more
When he arrived, the technician was surprised that my washer was still working as that model usually didn't last 10 years! (This was later repeated by the salesman when I bought a new washer.) Because the suspension was broken and he thought I would soon have problems with the machine's ball bearings, the tech said he'd check on the costs and suggested I look into getting a new appliance. He was professional and polite.
Description of Work: My washing machine loads were constantly "unbalanced" and I needed to rebalance the clothing during every rinse cycle.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$42.5

Christopher E.
06/2016
1.0
appliance repair
  + -1 more
Called to get a gas stove fixed. Scheduled a day off work for nothing. Never showed, lied that they called me and I didnt answer so they just didnt come, and the lady that answered the phone when I asked where they were was very rude. Amazing!! DO NOT TRUST THIS COMPANY
Description of Work: NOTHING.. I wasted a day off for them to not show up and when I called blamed me.

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$150

Gary G.
11/2015
1.0
appliance repair
  + -1 more
unknown
Description of Work: I sent a message via Angie's List five days ago asking that they contact me. I haven't heard back.
Rating CategoryRating out of 5

Elizabeth A.
10/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Replaced idler on dryer. They were prompt and professional. |We have used them many times for appliance repair with excellent results.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$156

lou W.
06/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Went into crawlspace to replace hose on dryer.Did a good job in a not so great space to work. Would use provider again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Gene H.
08/2014
4.0
small appliance repair, appliance repair
  + 0 more
Service tech came on Tues. and said it was the pump. It took a week before he came back. I'd checked the internet and found the pump and could of had it the next day. The tech was great and discovered we had a Bosch dishwasher that had a recall. He should be back next week with the part and install it at no charge.
Description of Work: Washing machine repair

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
2.0

Yes, I recommend this pro
$3,250.03

Cindy L.
01/2014
5.0
appliance repair
  + -1 more
My Maytag washer ( over 10 years old ) was leaking and I went in to Henry's to look for a new one. They asked if my current one was a "Dependable Care" model. It was. They recommended fixing it because that model has a very long life and is dependable! They came out and fixed it in one visit and when the repair man was told that the oven in the range was not lighting properly, he fixed that too.
Description of Work: Repaired my Maytag wash machine & range

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Mary F.
09/2013
5.0
appliance repair
  + -1 more
Walking into my laundry room Saturday morning I found water all over my floor and running out of my front load washer. I hadn't used the washer since the day before. When I called Henry's they weren't sure when a tech could come but they sent someone from their store to move my washer and turn off the water. That to me was above and beyond what I expected! What a very nice lady that was to care enough to help me. They were able to send a tech shortly after and he fixed my washer problem. I couldn't have asked for better service or nicer people to deal with.
Description of Work: Fixed washer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

Mark V.
06/2012
1.0
heating & air conditioning/hvac, small appliance repair
  + 0 more
My two year old Whirlpool dishwasher was not cleaning the top rack. Henry's repair man looked at it, started and stopped the machine a few times, then said the pump was bad - putting out low pressure - and needed a $300 new pump. I asked if he should look at the filter or intake and see if it was clogged first. He took off the sprayer arm and said the filter looked like it had a film. He gave me a cup of citric acid to run in the wash cycle. If that did not improve things, he said to call him for a new pump or dishwasher. I was charged $42 for the visit. The citric acid did not help. I googled the issue and found it was very simple to remove the cover off the pump and check the inlet. It was filled with debris - plastic, teabags, glass, string, twist ties, food, etc. I fixed the problem in less than 1 hour. I called them the following day about the bad service and asked for a refund. I was told the manager would be told and I would get a call back but have not heard back. While this was the only one of three places that agreed to come out the next day, I suggest you look elsewhere for service.
Description of Work: Started and stopped dishwasher a few times, took off the sprayer arm and gave me a cup of citric acid.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0

$42

Janie B.
03/2012
5.0
heating & air conditioning/hvac
  + -1 more
It was absolutely horrible. He over charge us and then did not do the job. We had to have someone else. He charge us $600 for a $200 job.
Description of Work: He was hired to repair my furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

    Contact information

    1330 Wabash Ave, Springfield, IL 62704


    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    8:00 AM - 5:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Appliance Repair,
    Appliance Repair - Small,
    Heating and Air Conditioning

    FAQ

    Henry's Appliance is currently rated 4.1 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 6:00 PM

    Tuesday: 8:00 AM - 6:00 PM

    Wednesday: 8:00 AM - 6:00 PM

    Thursday: 8:00 AM - 6:00 PM

    Friday: 8:00 AM - 6:00 PM

    Saturday: 8:00 AM - 5:00 PM

    Henry's Appliance accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    No, Henry's Appliance does not offer free project estimates.
    No, Henry's Appliance does not offer eco-friendly accreditations.
    No, Henry's Appliance does not offer a senior discount.
    No, Henry's Appliance does not offer emergency services.
    No, Henry's Appliance does not offer warranties.
    Henry's Appliance offers the following services: We offer service on most major brands of appliances (as long as we can get parts for them) They are: Whirlpool, Kitchenaid, Maytag, Amana, Estate, G.E., Frigidaire/Electrolux, Bosch, Thermador
    We do not do LG warranty and Samsung warranty, but can offer service on them if they are out of warranty. With 1 exception, we do not do ANY Samsung refrigerator. We are not doing any electrical work at this moment but can recommend others if you want to inquire.

    Contact information

    1330 Wabash Ave, Springfield, IL 62704


    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    8:00 AM - 5:00 PM