Greentree Waterproofing Inc

The workers were on time. They answered any questions we had and we were very satisfied with the work performed.

They were on time, did a very good job, got it all done in one day. End product looked good where they replaced concrete.

Inspection was thorough. Workers came on time, cleaned up area after. Workers explained what they were doing.

Contracted in July and was told it would be an October install date. They called back a few weeks later and got the job done a month in advance.

The crew arrived on time and went right to work. The job took 3 and a half days. The crew was courteous and professional. They made every effort to keep my house clean even tho it was a very dirty job.

They dig down and put a barrier on the wall and put guttering, extensions and stuff like that. after they did the job I tried to get in touch with them but couldn't. They wouldn't return the calls. There were a few adjustments like on the guttering that needed to be done and since I couldn't get in touch with them, I ended up doing it myself. He's very professional.

Great. The crew arrived on time and the foreman explained the job they were about to do. They begin by hanging plastic sheeting to ensure the dust would be minimal while they busted out 1 foot of the basement floor. They covered the basement stairs before the work began to ensure that it was proctected. As the construction progressed, others in the crew began the trenching of the run-off pipe to keep the water from re-entering the basement. They encountered difficulties due to a tree root that was blocking the piping. They overcame this problem by routing around the tree root by using a flexible tube that worked very well. They worked very well together and were very jovial although this work is very difficult and laborious. The foreman inspected the work at each step to ensure it was done correctly.The sump pump was installed and the filler rock and seep drain piping was installed. Concrete was smoothed over the top of the channel and the routing of the drain pipe completed, even attaching the outside downspout to the new run off.After complete, everything was cleaned up and the final process was discussed with my wife and I. We are very happy with the results and look forward to a dry basement.! Great job, Greentree Waterproofing.

Excellent! Arrived on time. Attended to efforts to protect house from dust- floor runners and barrier. Very professional and knowledgable. Work finished ahead of schedule.

I think it went very well. 3 days. This is my 2nd job with Greentree. They put sump pump about 5-6 years ago. Works great

Kevin & his team arrived on time, worked diligently & always communicated "next steps." Polite, tidy, professional. Dan (salesman) was not pushy. He was thorough.

I probably didn't describe all that they did properly, however it was a ton of work. They were very good. I had received their name from a friend that had a basement dewatering system placed. As basement dewatering systems are very expensive and I was surprised to find out that they did not recommend a system for my basement and told me that I didn't need one. They did recommend other changes, such as those I described above, to prevent further water from entering my basement. They were very friendly, helpful and professional. They are not always great at getting back to you by phone in a timely fashion, but I do not believe that is intentional. I am confident in the work that they did and do not feel that they recommended work to be done that was unnecessary.

Brian and his crew were on time and finished in 4 1/2 days. Greentree had to come back once more to finish some details on the job.

Very prompt response to my call. Rich Lockwood took my initial call. An inspection took place a day or two later. He gave me all the information needed to understand what the problem was and how Greentree was going to fix it. We negotiated a price and because it was winter the price was a bit negotiable although it was not much-$500 bucks. He also said he took $1200 off because I got the info for Greentree through Angie's List, although I have no way of knowing if this is true, as the first price he quoted was $6500. I had, however, told him on the first call that I came through Angie's List, so he may have applied that discount to the original price before the quote of $6500. Rich was very thorough and professional, he told me it would only take 3 days to complete the job and that the workers would keep the dust out of the upstairs and cover everything in the basement. We set a date to start a week or so later. The work was done as planned. In three days it was over. I did inspect every night and did see a few things the workers had missed from the original contract, but they took care of those with no problem the following days. Very professional and well executed. Rich also tole me that had I called for a quote a month down the lline they would have been swamped and the waiting time would have been much greater. Winter is a good time to get this sort of thing done.

The work was performed on time and in a professional manner. The owner checked in the final day of work to be sure I was satisfied and the work was done properly.

Workers encountered 2 basement floors; were professional and friendly. Did the job effectively and as per contract. No complaints.

Work crew arrived as scheduled, explained how work would be performed and completed work as scheduled. They were pleasant and professional and answered any question we had. The crew will return in a few weeks to install a vapor barrier. They left the garage area clean and the yard in excellent shape.

Work done as described in my estimate. Crew arrived on the date and time scheduled. Very professional and personable. Cleaned up daily. Very good experience.

Backup pump float sensor was improperly installed from the beginning. Greentree lied and said they told us to replace the pump when we were actually on 4/19/13 there was nothing wrong with the backup pump and that on 4/18/13 was probably the first time it had ever had to operate. The pump COULD NOT turn on because float sensor hit lid of pit, preventing it from coming on. We had over $8,000 worth of water damage, which we believe Greentree should be held liable for a portion of because they installed the pump and set the float initially. Also, after two other waterproofing companies came in and gave estimates, ended up redoing the entire system because drainage tiles were NOT installed below the footings as it should have been (and was even stated in Greentree information/response to the Attorney General after I filed a complaint), cove plate was not installed in two areas, and an add-on area was barely below the floor to the point that the tile popped up out of the floor when the concrete was removed to check the tile/system. Also discovered the materials were not even new, but were scraps and bits and pieces put in the crawl space area of my home. When I filed complaints with the Attorney General and Better Business Bureau, Greentree responded and made up flagrant lies about what they had told us on 4/19/13, accused us of tampering with the pump, and wanting everything for free. We did not pay over $5,000 for Greentree to put in a system that ended up resulting in flooding of the lower level of our home twice in just short of six weeks!!!

I thought the price was high for that job; however, they did an excellent job & on time.

The whole crew was very nice and professional. They even helped my wife with angry neighbors that were upset about the work to be done. Thus, the four guys were courteous and got the job done on time.

Dan was really nice, but he told me there was no other options for basement. We never really connected because I don't live in that area. I felt he would have handled the proposal better face to face.

I called Greentree for help to stop the water from coming into the lower level of our home, Bill Merrifield came out, inspected our property, advised my husband and I of the problem along with some exterior maintenance that we needed to do routinely. He explained in detail how the water was getting in and what his crew could do to stop the problem. Everything made perfect sense and we expected it to cost 3-4 times the cost so we were very happy with the price, signed the agreement and within two weeks the job started. The workers were right on time, polite and very professional, laid down floor protection and dust wrapped furnishings. Once the crew finished their, the foreman John Brown went over everything with us. We were very happy & couldn't wait for the first rain to test the system, BONE DRY and even to this day not a drop of water!

It was a pleasure to work with all individuals involved. They showed up on time, contained dust and very professional at what they did. When they left, they cleaned the area.

Removed stairs and drill a hole in the basement floor for an additional sump pump that was not necessary. Drainage pipe to street was not laid deep enough for grass to grow over the top. I believe the crew was not adequately supervised.

The work performed was done over a period of time because of the weather conditions. The workers completed the digging by hand because of the soil conditions and the inability to use heavy equipment at the location. Since the work was completed there has been several rains that in the past would have flooded the basement. As of this date the basement has remained dry.