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Glass Doctor of Central Illinois

Windows, Glass and Mirrors, Doors,

About us

We are your local leader for glass repair, replacement and installation for your home, business and auto. We repair and replace glass for your car windows, windshields, tabletops, storefronts, doors, windows, foggy windows, shower enclosures and more. We offer emergency glass service and a 12 month warranty on your windshield. Call now for discounts.

Business highlights

15 years of trusted experience
Emergency Services Offered

Services we offer

Glass Repair, Glass Replacement, Auto Glass, Windshield Repair, Shower Doors, Window Repair, Flat Glass

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

3.65 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
40%
4
20%
3
0%
2
0%
1
40%


Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
3.3
responsiveness
3.2
punctuality
3.5
Showing 1-5 of 5 reviews

April S.
03/2024
1.0
glass repair
  + -1 more
Absolutely terrible communication! I had contacted Glass Doctor in regards to replacing a $130 framed mirror that arrived shattered from Amazon during shipment. I explained to the owner that it had arrived broken and that the Amazon seller was reshipping a new mirror. I had questioned whether it was worth replacing, but if it could be done for a reasonable amount I would like to keep from throwing away a beautiful metal frame. Owner stated they agreed, I gave dimensions of mirror and owner stated it would cost $50. I dropped framed mirror off and didn’t hear anything until I called 2 weeks later. Owner stated the mirror was complete and I could pick up. The following morning I went to pick up the mirror. However, owner was not present and when employee went to charge me there was no ticket on the item. The employee called the owner and after some discussion I was told it would cost $120! I stated I could have purchased a new mirror for $130 and that I had been quoted $50 initially. There was zero communication in letting me know that it would cost more than double the initial quote. Had I known I would not have had it replaced. In the end I ended up paying $75, which is still more than I had been quoted, but not the $120 they had tried to charge me. I absolutely will not do business with this company again and will not recommend any company, such as this one, that bait and switch their customers.
Description of Work: Mirror replacement

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$75

James M.
12/2018
1.0
replacement windows
  + -1 more
Never showed up, and never called after setting appointment.
Description of Work: I needed glass repair and a quote.

Rating CategoryRating out of 5
responsiveness
1.0
punctuality
1.0


Ralph R.
07/2015
5.0
replacement windows
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$340

Rikki R.
09/2013
5.0
replacement windows
  + -1 more
They sent someone out for an estimate on repair on a broken window on our house. The technician was punctual and very nice - he quoted us $250. A couple of weeks later, a tech came out (right on time) and installed the window. He did a fantastic job, as well as being very polite and did not make a mess. We will definitely call the Glass Doctor again when we have a window repair to make!
Description of Work: Installed a new window on our house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

James C.
07/2012
4.0
replacement windows
  + -1 more
The only issue was that they had a guy come out and measure the windows and then they had to order it, which we understand. A couple of weeks later a guy showed up with the windows and it was a different guy and the windows did not fit. They had to order them again, so there was a delay there. Their price seemed a little high.
Description of Work: We used Glass Doctor and they replaced two windows for us.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$300

    Contact information

    2701 E Ash St, Springfield, IL 62703

    http://www.glassdoctor.com/springfield

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Windows,
    Glass and Mirrors,
    Doors,
    Auto Glass,
    Countertops and Backsplashes

    FAQ

    Glass Doctor of Central Illinois is currently rated 3.6 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    Glass Doctor of Central Illinois accepts the following forms of payment: Check,Discover,MasterCard,Visa
    Yes, Glass Doctor of Central Illinois offers free project estimates.
    No, Glass Doctor of Central Illinois does not offer eco-friendly accreditations.
    No, Glass Doctor of Central Illinois does not offer a senior discount.
    Yes, Glass Doctor of Central Illinois offers emergency services.
    Yes, Glass Doctor of Central Illinois offers warranties.
    Glass Doctor of Central Illinois offers the following services: Glass Repair, Glass Replacement, Auto Glass, Windshield Repair, Shower Doors, Window Repair, Flat Glass

    Contact information

    2701 E Ash St, Springfield, IL 62703

    http://www.glassdoctor.com/springfield

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed