Benmar Remodeling & Building

unknown

Went well, prompt service, needed some repairs to gutters, but they are no longer providing gutter service. Price and quality good.

It took a short period of time after contact to get a detailed estimate. They requested that I come to their location to look at models and colors, which was a good idea. I ended up specifying a more expensive unit as the other one (screen room only) wasn't to my liking. They were not high pressure in terms of trying to sell the product.

The builders showed up as scheduled, although they did work odd hours most days. This, for us, was more a benefit as we both work and allowed us to address any questions we had with the builders and review progress before the crew left for the day. Everything dealing with the actual construction went very smoothly and the crew did try to leave the site clean every day, but this was a construction site, so there was generally some stuff they had to leave around. The only problem came up when it was time to do the roofing work on the addition. The original roofing crew (not the construction crew) never showed up and it took nearly three weeks before BenMar brought in another crew to finish the job. The original building crew was very careful to protect the addition with plastic sheeting to prevent leaks, but it wasn't the look we wanted and we were a bit anxious by the time the roofing crew finally got there. The day they did the job we arrived home to find all of their waste in our front yard and an opened half-pack of shingles still on the roof, with tar-paper tacks scattered all over the roof and deck. Other than that, they did an excellent job, and one call to BenMar and the construction crew was back on site, cleaning up the mess and checking the roofing work, so we were pretty pleased with the response to that, as well. BenMar did say that they had addressed the issue with the roofers, so that should not be an issue with anyone wanting work done. (This problem is the source of the "B" grades in punctuality and professionalism above.) All in all, we got just what we wanted, the building crew was very careful and courteous, the support and communications from BenMar were excellent, and we are now thoroughly enjoying our new addition. I will certainly hire them again if we need something else done in their line of work.