Miller Painting & Decorating

Don Miller Painting COMPLETELY took advantage of our family. They painted just over 650 square feet of a basement (short walls), two doors, a 5 inches of chair rail and attempted to charge us over $5,100 in fees. At first, I agreed to hourly - I wasn't sure how long the ceiling would take and thought I would give Don Miller Painting a chance as I had never used them before. They sent a hard-working guy to painting our ceiling. He primed and painted our ceiling in around 7 hours. We received an hourly bill for just over $300 which was worth the cost. We paid this bill immediately, despite the paint left all over our tile floor. Don said he would fix this when they came back out. Our floor was a mess - the guy never laid anything down. It took another person over 4 hours to clean up the paint. The second time they came out, rather than give us a quote, I assumed they would be reasonable/fair, as they were with the ceiling. However, this was far from our reality. Here is a list of complaints with Don's workers: 1. I received a bill from Don - charging me 21 hours - his guys weren't even onsite. It was a very fraudulent attempt to take advantage of our family. 2. I paid him close to $3150 to paint two doors, 5 inches of trim and less than 650 square feet of walls/ceiling and he said this wasn't enough money and told me that I could expect him to put a mechanical lien on my house. 3. His lead guy, Juan, is very argumentative. I asked him why they tore down the tape, etc. and he insisted. I mentioned this would end up costing us more money - having to put it all back up the next day, and he refused to listen/accept my request. He did this with he floor, trim covering. It added so much time to the job and was completely inefficient. 4. He sent different guys to finish the job - starting Day 2. This created a whole slew of inefficiencies and frustration. Instructions had to be repeated, my requests fell through the cracks. So difficult, costly, inefficient to send different crews for the same job. 5. He charged me by the hour and I went to the basement several times a day to make sure the $120 I was paying per hour was worth it. Every time, I found guys on their cell phones, one guy in particular wandered around - taking at least 5 calls the day he was onsite. I stayed down there acting busy and noticed that it took him at least 15 minutes to find a paint brush and start working. He was literally wandering in circles - practically hiding from me as I would move to a different area of the basement. One guy came in 25 minutes late from his lunch hour and I was charged for this time as well. Another worker took a person phone call when I was standing right next to him. His workers completely take advantage of Don and both he and his customers suffer. I am over-charged and Don is gaining a bad reputation. 6. His workers continuously refused to cover the flooring - they had one guy spend 30% of his time just cleaning the floor. If they had just laid the paper the first time and left it - they wouldn't have needed a PT person to keep cleaning the tile floor. It was entirely inefficient and I was billed for most of this time. 7. The lead guy Juan always found a reason to leave the jobsite - even when I was going to pick up the paint myself. I could have easily picked up the special roller he said he needed. Never asked me, but I was charged for his time. 8. Don's guys worked with NO sense of urgency. Something that would take 3 qualified painters 2 days, took 4 days and the quality was average. My husband and I had to fix multiple areas, drips and poor attention to detail. 9. The quality of people he sent was VERY mixed. Some it looked like started that morning, a few of the guys knew what they were doing. As I mention above, we had to finish up areas they missed, clean up paint drips, and even repaint some smaller sections. I would not use Don Miller Painting. He is fraudulent, has mixed talented crews, tries to take advantage of your area code (if you live on the North Shore) and refuses to have any sympathy for your frustration (e.g. when guys were on their cell phone, wandering around on your jobsite). His billing is also fraudulent (he charged me for 21 hours that he wasn't even onsite). He didn't provide a quote. To charge someone by the hour for a paint job is entirely fraudulent. Most of his workers are sub-par and walk around almost acting entitled. Working with Don Miller painting was a very bad experience. Choose a different painting company - it will save you a lot of stress, frustration.

They're excellent. They're an "A" in every regard. They're very professional guys. They worked without me pointing out the work that needed to be done. I know the owner of the company well. He's a good guy. I've been working with him for ten years.

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I have used Miller Painting and Decorating for years and I have nothing but nice things to say about this company. They have good guys on the team that are very nice and always show up on time and prepared. The painting is very well done and the prices are fair. I have never felt the need to negotiate cost with them. I can't say enough good things about them and I would recommend their services to anyone.

They are excellent, professional, timely, and courteous. They do the work, clean up after themselves, and do what they say they are going to do. They are really good with interior and exterior painting, staining, and drywall work. They are great.

A++++++ 5***** Excellent and Professional work. Quality and fair pricing. We just can't say enough, such a great company to work with, they treat you like family. The exterior of our home/deck look amazing. We are looking forward to having Don Miller's crew (his crew very nice, too) back this fall to paint the inside of our home. Thank you, Don!