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Country Club Lawn & Tree Spec

4.3(
11
)

Lawn and Yard Work, Lawn Fertilization & Treatment

About us

With over 40 years of combined experience, Country Club Lawn and Tree Specialists, Inc. employs 15 full-time employees has grown to be the elite provider of lawn care to to homeowners in the Metro East. With each appliction you can be assured our technicians are providing a value added service you can count on.

Business highlights

24 years of trusted experience

Services we offer

Lawn Fertilization, Weed Control, Fall Aeration, Lawn Overseeding, Slit Seeding, Tree & Shrub Maintenance, Deep Root Fertilization

Services we don't offer

Lawn Mowing, Landscape, Irrigation

Amenities

Free Estimates
Yes

Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.311 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
64%
4
18%
3
9%
2
0%
1
9%
Rating CategoryRating out of 5
quality
4.1
value
4.2
professionalism
4.3
responsiveness
4.3
punctuality
4.3
Write a review
Showing 1-11 of 11 reviews
Mark D.
02/2017
5.0
lawn treatment
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$35.75
Michael D.
10/2015
5.0
lawn service
  + -1 more
unknown
Description of Work: Excellent, great job.
Rating CategoryRating out of 5
Yes, I recommend this pro
Rhonda N.
06/2015
1.0
lawn service
  + -1 more
Not as well as expected. Left really bad spots in yard. Front yard looks really bad. My yard never looked so bad before. I have photos to prove. We are trying to work with them, hoping it will get better. So far I have a lot of weeds and dead spots. Maybe I am missing something. Makes me sad. UPDATE: 8-27-15 I have still not heard from the company in response to the letter that I sent them. And I have had to have portions of my yard repaired and replaced in the amount of $600.00 because of this company. During this course of treatment I was constantly asking them and calling them and requesting more information on what was happening in my yard. I even went so far as to send them photos of what my yard looked like before they started their work and have still heard nothing from them.
Description of Work: They sprayed yard for weeds and feed.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Yes, I recommend this pro
$62
Response from Country Club Lawn & Tree Spec
Over the course of the past 18 months customer has called in at least 15 times to complain about services, results, etc. We have attempted to educate customer on timing, results and additional recommendations but customer is never satisfied. Customer will not accept that weeds do not die in a day and can take several applications. The issues that are/were present and generated this complaint (areas along edges and front yard) we did not create. Conditions were poor when we began. The dead Zoysia present in front lawn and strip by road is due to soil structure. Customer has become very confrontational with 3 individual employees while addressing concerns on property and have politely walked away due to customer abrasiveness. We have gone above and beyond to communicate expectations with customer but customer is never satisfied and needs to understand the different types of grasses present in lawn. Customer also has made incorrect statements when communicating over phone and in person due to lack of lawn care and broadleaf weed knowledge. Owner is working with customer and will communicate with her recommendations to amend soil PH conditions so that healthier turf conditions can develop. Based on soil test results showing excessively high PH levels, we are offering a Sulfur application be applied at NO CHARGE to the customer this fall. This application will assist with adjusting lawn PH and turf development. Outline of Events regarding Rhonda Nicholson 1. Requested Estimate: 4/17/2014 2. Estimate Prepared Onsite: 4/18/14 – Moderate presence of broadleaf weeds, average turf density. Zoysia grass in front and fescue in back. Proposal given for – 1. Entire, 2 Front and Sides, 3. Back Only. Customer chose back yard only. 3. Due to the activation of services requested by customer the first application (Crabgrass Pre-emergent and fertilizer) of program could not be completed due to timing – too late. 4. Customer Activated Services: 06/04/2014 – Back only and is told it takes at least one year to see results of program applications. 5. First application completed: 06/07/2014 – Back only - Broadleaf weed control and fertilizer 6. Customer calls with concerns: 06/11/2014 – Calls saying she was hoping to see better results still has weeds. We explained she had only had one application and that it takes at LEAST 2 weeks to see dying effects. 7. Customer calls with concerns: 06/20/2014 Spoke with office and sent pics of lawn regarding weeds. Sales director explained it has only had one application and pics submitted were of crabgrass not weeds. There was NO pre-emergent control applied due to customer’s late assumptions are being made. 8. Second application completed: 07/08/2014 – Back only Organic Fertilizer and spot treatment of weeds and nutsedge 9. Third application completed: 08-04-2014 – Entire Insecticide and fertilizer with spot treatment of weeds and nutsedge 10. Fourth application completed: 10/08/2014 – Entire Broadleaft weed control and fertilizer 11. Last application completed: 12/3/2014 – Entire Wintertizer return call. History states cars in driveway, noise in house and no one will answer door during treatments to better communicate with customer. Technician has communicated with customer he had treated crabgrass present even though it was not our fault, treatment to prevent was eliminated in this years program. 13. New Season – First application completed: March 20, 2015 – Crabgrass pre-emergent and fertilizer 14. Customer call with concerns: 4/2/2015: Upset about brown spots in lawn and not filling in zoysia grass. During this time frame – Zoysia grass in still dormant and BROWN due to it being a warm season grass. Doesn’t green up until June. We alerted her production mgr will be in contact with her and visit. Mgr makes several attempts with no return call. 15. Customer call with concern: 4/13/15: Customer called left message for production mgr not to call her back and she is unhappy with all his answers. Mrs. Is never happy with any answered supplied by 2 separate licensed technicians as well as production mgr. 16. Country Club technician revisit property to respray if necessary 04/16/2015 17. Customer call with concerns: 04/16/2015 Lmom for production mgr that she wants to see him not talk with him. 18. Second application completed 05/01/2015 – Entire – Broadleaf weed control and fertilizer 19. Customer call with concerns: 05/06/2015 Customer states she is unhappy with service and lawn looks worse. We explained it needs proper watering and grass is dormant because of being zoysia. 20. Production mgr meets with customer: 06/08/2015 Zoysia is filling in but not fast enough for her. She talks of having front stip tore out and replaced. We encouraged her not to and it would continue to fill in. Mgr recommends fall aeration and overseeding to be completed by Country Club Lawn and Tree, she declines at a cost of $159.00 total. 21. Third application completed: 06/22/2015 – Entire - Organic fertilizer and spot treatment of weeds and nutsedge 22. Customer cancels service on 8/3/2015 23. Owner, Mark Black meet with customer on 10/6/2015 and collects soil test for testing at NO CHARGE 24. Soil test results received 10/12/2015 – results show soil very high ph levels which creates issues for turf establishment. We will be follow up and communicate recommendations to customer this week. 25. Communicating with customer additional recommendations: 10/12/2015 – offering sulfur application at no charge to customer to assist with balancing PH levels in soil
Scott F.
05/2015
3.0
lawn service
  + -1 more
We decided to use them only for a year. We were getting weeds in our yards so we just continue to use them. Every couple of months they treat our yard. Its $350 for the whole year. The service is mediocre.
Description of Work: They were treating the weeds in our yard.
Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$350
Jessica W.
10/2014
5.0
lawn service
  + -1 more
unknown
Description of Work: Country club lawn care was recommend to us by the company who laid our sod and seeded the back yard. They were very quick to come out for an estimate. All of their recommendations where in writing with costs, which was nice so that we could pick and choose which services we wanted. The lawn is looking better and better with each treatment!
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
David B.
08/2014
4.0
lawn service, lawn treatment
  + 0 more
As expected
Description of Work: Weed control & fertilizer
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$39.99
Richard K.
05/2014
5.0
lawn service
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
John M.
03/2014
5.0
lawn service
  + -1 more
It went well. All services provided as agreed on time with notices. Lawn does well assuming anything like normal weather.
Description of Work: Lawn, tee and bush care
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Jackie L.
10/2013
5.0
lawn treatment
  + -1 more
I was very pleased with them. Their response was very good. I called them several times to ask questions and they always had an answer or they would call me back and tell me what they were doing. They had to postpone it one week and they called right away. Their response time was very good. I'm not too familiar with other pricing. I signed a contract with them.
Description of Work: I used Country Club Lawn & Tree Specialists to treat our lawn. Before that they came and sprayed it. They also seeded and aerated it.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
Linda A.
08/2013
4.0
lawn service, lawn treatment
  + 0 more
We only had one problem with them that I'm aware of but they came out and fixed it. It took a couple of months to repair because it wasn't an overnight fix. I think we've had them for five years. We've been really happy with them. They're good.
Description of Work: I used Country Club Lawn & Tree Specs for lawn and yard work. They did crabgrass control, broadleaf weed, summer feeding, summer pest control, fertilization, fall aeration and winter aeration to our yard. They come every month during the summer.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$114
Tom S.
04/2013
5.0
lawn service, lawn treatment
  + 0 more
We've had them for five or six years now and we've had very good luck. We always get a lot of compliments on our yard, so we feel they do a good job.
Description of Work: We have ongoing services with Country Club Lawn & Tree Specialist. They take care of my lawn. They also take care of the trees and shrubby as far as spraying and fertilizing. They came out today to do a treatment.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60

    Contact information

    410 Broadway Ave, South Roxana, IL 62087

    www.countryclublawnandtree.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM

    Licensing

    Bonded
    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Lawn and Yard Work,
    Lawn Fertilization & Treatment

    FAQ

    Country Club Lawn & Tree Spec is currently rated 4.3 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Country Club Lawn & Tree Spec accepts the following forms of payment: Check,Discover,MasterCard,Visa
    Yes, Country Club Lawn & Tree Spec offers free project estimates.
    Yes, Country Club Lawn & Tree Spec offers eco-friendly accreditations.
    No, Country Club Lawn & Tree Spec does not offer a senior discount.
    No, Country Club Lawn & Tree Spec does not offer emergency services.
    No, Country Club Lawn & Tree Spec does not offer warranties.
    Country Club Lawn & Tree Spec offers the following services: Lawn Fertilization, Weed Control, Fall Aeration, Lawn Overseeding, Slit Seeding, Tree & Shrub Maintenance, Deep Root Fertilization
    Lawn Mowing, Landscape, Irrigation

    Contact information

    410 Broadway Ave, South Roxana, IL 62087

    www.countryclublawnandtree.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM