This was my second year of using Maintenance Plus Pros. Last year there were no issues. This year, the schedule seemed to be at a whim. My grass from day 1 of this season had been left far too long and was left long between cuts. The contractor kept pushing off dates if the lawn was the slightest bit moist from weather. I do understand some of the situations, but the majority of the time this year we seemed like an afterthought on his route. My family bought the home next door and before he could move up here, we were planning on helping them out and asked Maintenance Pros Plus to cut his lawn as well as ours. He pushed off the dates again and there was such a stretch of wet weather that by the time he had to come out, he had to cut it twice. This scenario happened twice where he let the lawns get out of control and then actually complained about it to me, the customer. After the second cutting, he was in and out and I didn't routinely examine his work. However the next day I got a look at my brother's lawn and it was a butcher job. There were strips and entire sections not cut. There were piles and piles of uncollected clippings. It was absolutely the most unprofessional job I've ever seen. Unfortunately we decided to part ways with them. The final straw which prompted this review is that I just received a phone voice mail from the owner, and on the due date of the bill (Not late) calling to inform me that if he's not paid, he's going to get an attorney involved and put a lien on my house and my brothers house. The absolute nerve!
Description of Work: Routine maintenance of lawn. Grass cutting, edge trimming, clean up.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
3.0
punctuality
1.0
$332
Response from Maintenance Pros Plus Inc.
as per every lawn company and anybody that knows about lawns , you can't cut in the rain due to more damage then good, and with every company having a hard time keeping up,because of the rain this year, this customer grass was only about 4 days late,we never and I mean never pushed off any dates to cut grass and this customer forgot to admit that his brothers lawn was 12 inches high the first time we cut it and we were there for over two hours and the lawn was cut 3 times and only charged for 1 1/2 times and also a comment from the owners mother that she said we did a great job due to how long the grass was)and this customer forgot to put in his comment that he and his wife came out to look at the lawn on the second time we cut the yard and I said to him it looks like crap do you want us to cut it again and his exact words were NO my brothers moving in tomorrow , let him worry about it.and little did he mention that he has been late on every invoice I sent him , this was the reason for me telling him I was going to put a lien on his property, at least I told him ,I could have just put the lien on the 2 properties and it would have cost him a lot more then he owed
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Service Categories
Lawn and Yard Work,
Snow Removal,
Mulch and Topsoil,
Lawn Fertilization & Treatment,
Landscaping
FAQ
Maintenance Pros Plus Inc. is currently rated 1 overall out of 5.
Maintenance Pros Plus Inc. accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Maintenance Pros Plus Inc. offers free project estimates.
No, Maintenance Pros Plus Inc. does not offer eco-friendly accreditations.
No, Maintenance Pros Plus Inc. does not offer a senior discount.
No, Maintenance Pros Plus Inc. does not offer emergency services.
No, Maintenance Pros Plus Inc. does not offer warranties.
Maintenance Pros Plus Inc. offers the following services: Same as above