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CASCO INDUSTRIES

2.0(
2
)

Windows

About us

WINDOWS & DOORS

Reviews

2.02 Reviews
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Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
50%
2
0%
1
50%
Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
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Showing 1-2 of 2 reviews
AARON H.
02/2005
1.0
replacement windows
  + -1 more
AFTER MONTHS OF FIGHTING WITH CASCO I FINALLY GOT MY FOGGED WINDOW REPLACED. HALF A YEAR AFTER MY LEAKS STARTED THEY FINALLY TOLD ME THAT THEY THOUGHT IMPROPER INSTALLATION WAS TO BLAME AND THAT THEY WOULD NOT BE RESPONSIBLE. IT WOULD HAVE SAVED ME A LOT OF TIME AND ENERGY HAD CASCO INDICATED THIS EARLIER SO I COULD HAVE BROUGHT THE ISSUE TO MY DEVELOPER'S ATTENTION. CASCO WAS A COMPANY THAT WAS EVASIVE. THEY ARE DEFINITELY NOT CONCERNED WITH CONSUMER SATISFACTION. THEY OFTEN A) DID NOT RETURN MY CALLS B) WERE LATE FOR APPOINTMENTS C) TOOK MONTHS TO FINALLY LEVEL WITH ME AS TO WHAT THEY REALLY FELT WAS CAUSING MY LEAKS D) TOOK MONTHS TO FINALLY REPLACE MY FOGGED WINDOW E) HAD THE AUDACITY TO IMPLY AT THE END OF ALL THIS THAT I SHOULD BASICALLY BE GRATEFUL FOR WHAT THEY HAD DONE BECAUSE IN THE END THEY FELT THEY SHOULD NOT HAVE HAD TO REPLACE MY FOGGED WINDOW. MY LEAKING CASCO WINDOWS STILL ARE NOT FIXED. I WILL NEVER USE A CASCO PRODUCT AGAIN.
Description of Work: IMMEDIATELY AFTER MOVING INTO MY BRAND NEW CONDO I STARTED HAVING 2 PROBLEMS 1)SEVERAL LEAKING WINDOWS AND 2) ONE FOGGED WINDOW. AFTER CONSIDERABLE WORK TO GET THE MANUFACTURER, CASCO, TO LOOK AT MY WINDOWS THEY INITIALLY SAID THEY WOULD FIX BOTH PROBLEMS. AFTER THIS INITIAL EVAL., I GAVE THEM A WEEK TO GET BACK TO ME, THEN STARTED CALLING AND LEAVING MESSAGES. THEY WOULD NOT RETURN MY CALLS. AFTER FILING A COMPLAINT WITH THE BBB THEY FINALLY CALLED ME BACK, BUT SAID THEY WOULD FIX THE FOGGED WINDOW, NOT THE LEAKING ONES. THIS LEFT ME IN A DIFFICULT POSITION AS MY DEVELOPER STATED THE LEAKS WERE CASCOS RESPONSIBILITY. AFTER SEVERAL MONTHS THEY FINALLY FIXED MY FOGGED WINDOW. I ASKED CASCO TO PUT INTO WRITING THEIR CONTENTION THAT THEY WERE NOT RESPONSIBLE FOR THE LEAKS DUE TO AN INSTALL ISSUE. THEY AGREED TO DO IT, BUT NEVER FOLLOWED THROUGH.
Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
05/2001
3.0
replacement windows
  + -1 more
unknown
Description of Work: NEW WINDOWS
Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

    Contact information

    540 DIVISION, South Elgin, IL 60177

    www.cascoonline.com

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Windows

    FAQ

    CASCO INDUSTRIES is currently rated 2 overall out of 5.
    No, CASCO INDUSTRIES does not offer free project estimates.
    No, CASCO INDUSTRIES does not offer eco-friendly accreditations.
    No, CASCO INDUSTRIES does not offer a senior discount.
    No, CASCO INDUSTRIES does not offer emergency services.
    No, CASCO INDUSTRIES does not offer warranties.

    Contact information

    540 DIVISION, South Elgin, IL 60177

    www.cascoonline.com