RB Plumbing & Sewer Inc

Tim from RB Plumbing arrived a few minutes early and patiently listened to the issues that were presented. He then made recommendations on which issues to resolve based on priority (drain rodding, drainpipe sealing, sump pump repair and flood control). As I had purchased a Big Deal to perform the drain rodding, he quickly addressed the drainpipe sealing and provided recommendations on how to tackle the sump pump repair. In addition to the stated work, he was also willing to look at an unrelated issue - low water pressure coming out of a 2nd floor shower. An additional walkthrough of the basement allowed him to recognize that copper plumbing wasn't the issue. We went upstairs to the bathroom and he immediately recognized the faucet manufacturer, correctly diagnosed the issue and promptly modified the faucet, removing an internal restrictor, to significantly improve water pressure.

Called and explained problem of sewer backup. Could not understand most of conversation, garbled phone and unintelligible speech. I understand that he basically cut me short and told me I had two choices of expensive fix, no discussion, no explanation. Assuming I wanted to spend $10,000, I would not have given it to a person who had no apparent interest in my call whatsover. Called another plumber and had an understandable 10 minute conversation in which I learned what I needed to know. I can now evaluate my options and proceed with the 2nd plumber if necessary

We woke up to 3-4 inches of water in our basement...Johan and Ricardo came out within an hour of calling to replace a defective sump pump. We felt extremely fortunate that they were so responsive on a day following record-setting rainfall in Chicagoland. They quickly diagnosed the problem and had a new sump pump on the truck. They also checked our other sump pumps to ensure they were working properly. R&B Plumbing has done other work for us in the past, and they have always done a great job!

Much to my surprise, Ruben returned my call within a few hours, was out that day for an estimate, and provided someone to come and do the inspection and repair the following day. I felt pricing was fair, and service was incredibly prompt and pleasant, from Ruben and from one of his plumbers. High quality and great value!

They did a great job. They rodded out the drain and it's been running fine. No more backups from the floor drain. And then they replaced the section of drain pipe. Not only did they do a solid leak-free replacement of the drain pipe, but they mounted a bracket onto the wall to support the horizontal section of pipe in the middle so it will not sag in the future. They actually improved the whole functionality of the drain pipe and made it better than it was before.

Great job, very professional, courteous. They came within an hour.

We were very pleased with Tim's communication, honesty, fairness, responsiveness, solutions, service and workmanship. We would recommend him to others.

My husband and I went into our garage yesterday morning to find a pool of water under our cars. Of course, it then dawned on us that maybe the water had not actually been shut off and the pipe running through our very cold garage has actually burst. (We've only been in the house a few months and thought the water had been capped in the garage.) It also happened to be leaking water into our basement. That morning, I immediately sent an online request via the website for an appointment that same day. Someone called me back in about an hour and made an appointment to come to the house at 3 pm. When we arrived home at 2:55 pm, they were waiting for us. My husband showed the two guys the garage and then the basement. Of course, they confirmed the obvious, the pipe in the unheated garage had burst. They clamped the pipes, properly shut the water off to them, and rerouted the plumbing to the outside so that we could have a hose in the front, if necessary.They even squeegeed out all the water in our garage...a total bonus! Overall, good experience. This is out second time calling them. They have been responsive, courteous, and reasonably priced.

We had problems with our galvanized pipes being totally corroded with deposits so much that there was a literal trickle in the bathtub upstairs. We had been struggling with this for years and in July 2012 we got estimates from three plumbers. All the estimates were fairly similar but we chose RB because he was very responsive, Ruben the owner takes calls, no message, no waiting for dispatch, etc. Finally after lots of back & forth (on our part) we finally bit the bullet & got the work done. We got the pipes replaced with copper, new valves & everything is now up to code. Ruben said it would take about a day 8-5 & he was right. No surprises or additional fees & he worked with our concerns. This was our first & hopefully last major plumbing job so be prepared that even if they throw tarps down & wear shoe covers the house can get messy & smelly from soldering pipes. We intended to hang around but it got too noisy & the smoke was overpowering. All in all we are happy with the results & upgraded plumbing & would recommend RB to friends & family. I?d say the operation was very professional. Lastly Ruben was happy to accept the Angie's List coupon.

I needed a new pump and it was a Saturday. Had it been a weekday, my partner and I would have shopped for a new pump and paid for labor to install. For 1.5 hour work and a pump that is $350, $450 in labor was high.

Great! They did the job and cleaned up after themselves. The plumbing is up and running!

RB Plumbing sent out Tim to check my clogged toilet drains. Tim came out, diagnosed the problem, completed a rodding service and gad everything working as good as new in one hour. Tim was on time, very professional and even discounted my for a misdiagnosis from a week prior because I did not know how to explain my issue to him. I will recommend RB Plumbing to anyone who knows zero about plumbing. These guys don't try to take advantage of customers. The owner, Reuben, explained everything to me, step-by-step over the phone. Very pleased with the service I received for a very manageable price.

R & B responded immediately to our call and someone came out the next day. We have used them multiple times and will continue to do so. So happy to have someone we can call "our plumber," because I know what we'll get--fast, reliable service at a reasonable price. I have to admit that I am a pretty picky customer and they have never disappointed.

Quickly identified the source of the problem and repaired the seal on the upstairs toilet during the diagnostic visit. Appreciated the faci that their was no delay.

The dishwasher began backing up into the sink on both sides on Wednesday night. I sent out a request for service using RB's website on Thursday morning. By lunch I got a call back and arranges for the plumber to be at my house at 4 pm. The plumber can put on shoe covers (!) came in looked at the sink and then requested to take a look at the pipes in the basement. He explained the problem to me and then told me that if he could fix the problem from the kitchen it would run about $185 and if he had to start working on the pipes in the basement, it would run about $350. I said fine. He started working in the kitchen. After about a half hour, he had fixed the problem and recommended that we change out the pipes in the next year or so. I then asked him to go back down to the basement and take a look at some things that the inspector had raised during our inspection. He gave me some advice and options about the problem. I would be more than willing to call them out to do the work in the basement later!

I called RB on a Thursday asking if they could come out on Saturday. Initially the owner was with a customer so he took my name and number and said he would call me in about 10 min, which he did. He scheduled an appt. to come out on Saturday at 10 am. At approx. 9:30 am on Saturday, I received a call from an RB employee confirming my address and telling me they would be at my home in approx. 25-30 min. They arrived on time and actually put paper booties on their feet so they wouldn't track in any snow/dirt. I told them what the problem was and they initially thought I might need a new valve but after doing some testing they determined the hot water pipe wasn't letting water through because over the years it had become clogged with sediment. They were able to remove some sediment to enable the water to flow freely. They tested the water pressure and also checked the aerator and removed sediment from it too. It now works beautifully. After they completed the work, I asked one of the gentlemen if they installed equipment to stop the water from going to the hoses on my washing machine when it was not being used. I had seen this on This Old House and thought it might be something to have installed so I wouldn't have to worry about a hose bursting. The gentleman wasn't sure what I was asking about, (not his fault because I didn't know the name of it and wasn't explaining it very well) so he immediately called his boss and put me on the phone with him. I told the owner of RB what I had seen on This Old House and he explained to me about pressure in hoses and how the pressure on my hoses would be about 48 psi and this was fine since a hose was capable of handling about 120, and because of the town I live in and getting Lake Michigan water and not living in a multi-dwelling building where the pressure would flucuate, he said I didn't need it. Needless to say, the owner could have totally sold me what I was asking for but he obviously is a person of integrity who isn't going to sell you something you don't need just to make a buck. I highly recommend this company based on their customer service, the work they did and their honesty/integrity. I will definitely use them again in the future.

Tim arrived at the specified time and identifed the problem right away. He provided a verbal estimate, which we took and then got to work. He was extremely professional and friendly. Would use him again and will recommend to friends.

It went very well. They paid attention to detail, such as leaving dirt piled up on the parkway on top of the opening for a period of time before removing to allow for settling so we would not have a sunken area. They did a great job.

I recently had my sewer line cleaned out by another company Once they had done this, they told me that the line was broken out near the alley and that it would be roughly $8000 to fix it. Given this was a bit more than I was expecting to pay for the cleaning (typically around $200) I called RB Plumbing for a second opinion. They came out the same day, and ran a camera down the pipe, traced the line, and gave me a USB stick with a video of what they found. They were on time, talked me through everything, found the spot the others indicated needed a dug-out replacement. RB told me the water is flowing for now and advised we wait a bit and see after a month or so and check whether the line was flowing properly or not. If not, then we'd probably have to take action. They gave a couple of options to approaches that were several thousand dollars less than the estimate from the other company. So I'm glad I called. They did what they said, they did it on time and politely.

Contacted company because toilet was leaking. He replaced ring and suggested that rusty tank bolts be replaced too. A couple of weeks later, we noticed some water near the toilet. He returned shortly after we contacted him and identified the problem as condensation. He did not charge us for the second visit. He was very professional.

Woke up after a night of rain (the beginning of a big winter storm coming through) to find water seeping up through basement floor; figured out sump pump had failed. Called RB Pluming around 10:30 am and was told they could send someone out at 1 pm. They installed a new pump and check valve in about an hour, and they were great in explaining how the new pump works and how it differs from the old broken pump. Will definitely seek out for future plumbing issues!

We bought the house just over 2 years ago and NEVER had a problem with sewer drainage. A little over a week ago, rather than make an unnecessary Costco run just for TP, I purchased a different brand that shall remain un-named...the problems started shortly thereafter. After trying to call someone that was recommended by a family member, and having gotten 2 busy signals, I remembered that I had an Angie's List subscription. So I did some research and called R&B Plumbing and described my problem. They asked me if I was at home and had the time. They were here in less than 20 minutes! Tim (and his assistant) was very professional, checked the basement drains, listened to my concerns, told me what he thought the problem was (the line needed to be rodded out), quoted me a very fair price, we agreed and they started the work, i.e., they showed up prepared to do the job. They were done in just under an hour. No mess, no fuss and charged me the quoted price...AND he gladly accepted the Angie's List coupon which saved me an additional 10% off of what I though was an already reasonable rate. Good job guys, thanks.

This wasn't an emergency, but something I wanted to get done in the near term. I left a message and was called back the same day to set an appointment. The plumber showed up on time. We discussed what could be done to minimize the chance that the pipe would burst again, and that approach was implemented.

Excellent. This is a great company to work with and we will call them again for all of our plumbing needs.

Ruben (the owner) gave me an estimate for moving a gas line valve behind my stove so that the stove could sit as close as possible to the wall. As soon as he gave me the estimate, he asked if I wanted to have the work done today. Being three days before Thanksgiving, I said yes. Within a half hour Tim arrived to move the valve. Ruben was there at first to give direction, and came back a little later to see progress & help move the stove back. Tim had to open up the wall to check the pipe and move the elbow. Once everything was connected, Tim & Ruben moved the stove back to see how close it was to the wall...PERFECT! Although R.B. doesn't repair walls, Tim used some cardboard and duct tape I had to temporarily cover up the hole behind the stove. And then he swept up the kitchen floor. Both Tim and Ruben were very professional. I have hired Ruben in the past to do plumbing work for my condo as well as the building. He does a great job and I will hire him again!