National Movers

Orange Van lines originally quoted 2200 cub Ft, over the phone, I knew some diff in the end. I asked what my cubic ft. was when a worker said there was more room in the first truck. The foreman said, don’t say anything. When done he didn’t allow me to see inside the truck! He gave me paperwork to sign, which said my things were 3200. Final price from$6,135.96 to$9,740.00.I told him I was going to look inside the moving truck to see Cu Ft markings when they deliver. I called several times and related the scratched and dinged up the walls of the house and they said be sure to note that. I called talked to Nicole to? Delivery and to note prior issues. The truck arrives and I ask to see the cubic feet markings on the ceiling, he said no problem and it said 2400 Cubic Ft, however I still had to pay the balance $3650.80 in CASH to release my things. I called customer Service, Katia who answered asked how I knew my furniture and items/boxes etc. was 2400 cu ft. and I said I was looking inside the truck as we spoke, she said I signed paperwork for 3200 cu ft. So that’s what I had to pay for said the foreman told me it was 3300, She said why did I let them load? What, how was I to know what the cubic ft. would be? She would not listen and talked over me and when I finally said I was going to file a complaint, she said I don’t care if you call Obama! She is the rudest person! She asked why I didn’t say something sooner, I did call and talked to Nicole, and Katia said there was no notes. WHERE ARE THE PHONE RECORDS?I asked to a supervisor and she told me she was it, I asked to speak to someone higher up and she said she was it and hung up on me. When the movers were unloading the truck, I was called to see multiple times, which meant something was either broken or damaged. Four major items were destroyed, MY China Cab was broken in the back and the mirror shattered, a top piece was broken off and one of the legs of a chair was ripped off. My bedroom set has a broken piece and damaged corners and top. My Samsung French door Refrigerator front and sides are so completely scratched (down to bare metal) and the door has a large dent and the top edges are dented that it is unusable. Per Orange Vanlines Website: Orange Van Lines exists to provide excellent service and value to its customers while maintaining our uncompromising principals as we grow. Long Distance: Orange Van Lines understand that special care and attention are required for such a big move, our professional team will ensure the secure, timely delivery of your belongings anywhere in the country. Services include: Storage in transit for interstate customers Our long distance movers are professional, efficient, and attentive. We take the extra care needed to ensure a safe long-distance journey for your valued possessions. How we operate: Deliver “Wow” Service with Proactive Customer Service. Conduct Our Business With The Highest Moral And Ethical Standards. Strive For Operational Excellence. Be Transparent In Everything We Do. ABOUT US: Provide impeccable service and maintain an unwavering commitment to honest pricing. Customer service department, operations staff and expert moving crews work closely together to provide a seamless service. We communicate to our customers with a frequency & honesty which most of our competitor’s do not understand. We are sensitive to special requests, scheduling needs and circumstances that make all the difference between a miserable moving experience and a pleasant one. This is the Orange commitment to each and every customer. Deliver the least stressful relocation experience possible. So If the above statements are accurate, then Orange Vanlines has overcharged, been unethical, incompetent and negligent and utilized unprofessional movers that were inefficient, inexperienced and oblivious to the above statements made by the company and their mission statement.

The reps are so friendly, my husband rang in occasionally and was also very taken with how pleasant the young man assisting us was. Once we'd at long last whittled down our list of furniture we were ready to go ahead and book our move, and from then on everything ran like clockwork.

The truck was packed so tightly and was very organized. I was impressed.

They unpacked everything with a smile despite how many times I had them move different things to different rooms. Very patient and paid attention to things I didn't have the time to, packing-wise.

I transferred schools from Florida to New Jersey because they were in need of teachers. I knew that meant me moving across the country. I was not too thrilled about starting over or about giving up the nice weather. They helped me out and came during my lunch break. Very pleased with their work.