Horigan Urban Forest Products

If I could give no stars, I would. Horrible customer service. I had trees removed from a property in Evanston and contacted Horigan to have one of the trees milled and dried for a table. The tree removal company wanted to deliver the logs at the end of the day. Bruce the co-owner told me something could be arranged, but then Erika told me the logs would have to be delivered by 3PM. Then there was the deposit. Initially, I was told I would pay $200 in their application. Then Erika sent me a text saying I needed to pay $300, then when I spoke on the phone with her she said I would need to pay half the full cost, which was $500. I had no problem paying half, but it felt shady that the price kept changing. When I brought up how the price changed, Erika told me it was because I changed my mind on having them create the entire table. I reminded her that I was only getting the table top done because she said she didn't have a carpenter that could create a wood base for the table so I would have to go with a heavy iron base they provide that I didn't want and pay $5000 for the privilege. She then told me quite rudely to take my business elsewhere. Mind you, the logs have been cut down and are sitting with tree guys. Not to mention, I'm in Hawaii on vacation with a child and wife who have tested positive for Covid. Erika did not care. She was rude and mean, didn't care one bit about my business or my predicament. Bottomline, Horigan doesn't have much competition in Northern Chicago so they treat customers like crap. I warn anyone considering them to take their business to Southern Chicago mills like Nicholson where they understand customer service and don't have anti-social personalities abusing customers.

We haven't set any schedule yet, I was very impressed with Bruce, I would definitely will hire them, its just a matter of getting the right schedule for the service

They have an excellent selection of unique wood and lumber in sizes that you just can't find at the standard lumber yards. We purchased two bookended slabs that they then planned down and sanded for us. The end results were excellent and we'll definitely be using them again.

We went a visited their lumber yard in order to purchase wood to make a coat rack. They have a great selection and personally showed us around their stock even though they knew we were just interested in a small purchase. I'll definitely return for larger projects that need quality and unique wood selection.

We had some moderate damage from a wind storm that down a number of medium to large size tree limbs. I called 3 services that morning, (all of which were swamped with call). They were the only ones who called back and could schedule service that same day. Great service and very reasonable. The main guy, Bruce, gave me some great advice about our trees and pointed out some areas in the neighborhood that had hanging branches, ready to fall.