Golan's Moving & Storage Inc

THESE GUYS DID A FANTASTIC JOB - THEY WERE ON TIME, PACKED UP ADDITIONAL ROOMS THAT WE DID NOT HAVE TIME TO PACK OURSELVES, AND QUICKLY UNPACKED IN THE NEW HOUSE ON THE SAME DAY. I WOULD DEFINITELY HIRE THEM AGAIN. PRICE WAS REASONABLE COMPARED TO OTHER COMPANIES THAT I CONTACTED.

FROM START TO FINISH THIS COMPANY WAS EXCELLENT. ERIC CAME OUT TO COMPLETE THE APPRAISAL AND WALKED US THROUGH THE PROCESS. HE SUGGESTED THINGS WE COULD DO TO SAVE US MONEY. (LIKE PACK NON-FRAGILE ITEMS OURSELVES) WE ALSO COMPLETED MORE OF THE PACKING THAN WE ORIGINALLY THOUGHT WE WOULD, WHICH WAS NOT A PROBLEM WITH THEM. THEY WERE EFFICIENT AND CAREFUL. NOTHING WAS BROKEN OR EVEN SCRATCHED. I WOULD RECOMMEND THIS COMPANY AGAIN AND AGAIN.

ARRIVED RIGHT ON TIME, HAD ALL THE MATERIAL THEY NEEDED, AND DID NOT TRY TO SELL ME ANY ADDITIONAL THINGS LIKE INSURANCE. THEY MOVED THINGS ALONG QUICKLY AND NICELY, THEY EVEN MOVED THE PLANTS. THE ONLY DISAPPOINTMENT WAS THAT THEY WERE UNABLE TO BRING THE BOX SPRINGS FOR A QUEEN SIZED BED UP THE STAIRS. THE STAIRS ARE NARROW, BUT I BELIEVE A MORE EXPERIENCED CREW WOULD HAVE BEEN ABLE TO MANAGE IT.

IT HAS BEEN A VERY TRYING EXPERIENCE. THEY DAMAGED OUR HOUSE, MY TEACHER'S HOUSE, AND ARE REFUSING TO FIX IT, AND ARE RUDE TO BOOT! THEY ARE COMPROMISING A PROFESSIONAL RELATIONSHIP I HAVE WITH MY TEACHER. THAT'S WHY WE HIRED PROFESSIONAL MOVERS, SO THAT WE WOULDN'T HAVE A PROBLEM WITH DAMAGE. NOW THEY ARE BEING EXTREMELY DIFFICULT, REFUSING TO GIVE OUT THE OWNER OF THE COMPANY'S NAME (TO MY VOICE TEACHER) AND SAYING THAT IT'S

DID NOT RESPOND TO EMAIL REQUEST FOR INFORMATION.

THEY WERE POLITE, PROFESSIONAL, RESPONSIVE TO OUR NEEDS, AND DID EXACTLY WHAT THEY SAID THEY WOULD DO. THEY DROPPED EXTRA BOXES OFF TO US RIGHT AWAY AND WE DIDN'T HAVE TO WAIT. THEY COORDINATED EVERYTHING BEAUTIFULLY!

IF THEY WOULD HAVE SAID ORIGINALLY THAT THE MOVE DATE WAS IMPOSSIBLE THAT WOULD HAVE BEEN FINE. TO MISLEAD US BY SAYING THEY WOULD HOLD THE DATE AND THEN RENEGE IS BAD BUSINESS.

THE CREW, LED BY BENNY, WAS FAST AND EFFICIENT. THEY ARRIVED ON TIME AND WORKED WITHOUT WASTING TIME (VERY APPRECIATED WHEN YOU'RE PAYING BY THE HOUR!) THE SALES PERSON (TAMMY) WHO I SPOKE WITH WAS THOROUGH AND WE ENDED UP WITH A VERY ACCURATE ESTIMATE ON THE COSTS. SHE WALKED THROUGH ALL OF THE ITEMS WE'D BE MOVING AND MADE A RECOMMENDATION THAT REALLY SAVED US MONEY. WE HAD A 5 MAN CREW WITH 2 TRUCKS, TAMMY HAD SUGGESTED THIS BECAUSE THE ESTIMATE OF SPACE NEEDED FOR OUR THINGS WAS VERY CLOSE TO THE MAXIMUM FOR 1 TRUCK. HAD WE GONE WITH JUST ONE TRUCK, IT WOULD HAVE TAKEN MORE TIME TO LOAD, BECAUSE THEY WOULD HAVE HAD TO FIND THE BEST "FIT" FOR IT ALL. A GREAT RECOMMENDATION ESPECIALLY WITH THE 2 SEPARATE STOPS! ALL IN ALL I WAS HAPPY WITH THE MOVE AND WHAT IT ULTIMATELY ENDED UP COSTING (LESS THAN I HAD BUDGETED FOR, EVEN INCLUDING TIP!)

OUR MOVE WITH GOLAN'S WAS VERY POSITIVE FROM START TO FINISH. OUR PRE-MOVE SERVICE REP WAS VERY INFORMATIVE AND RESPONSIVE. THE MOVING CREW WAS AN ON-TIME, PROFESSIONAL, HARD-WORKING, AND A NO EXCUSES CREW. OUR THINGS WERE TREATED WITH CARE AND WELL PACKED (NOTHING BROKEN). I WOULD HIRE THEM AGAIN AND HIGHLY RECOMMEND.

THEY WERE PUNCTUAL, CAREFUL, WRAPPED EVERYTHING CAREFUL, NOTHING WAS BROKEN OR DAMAGED, AND ESTIMATES WERE ACCURATE.

THIS IS OUR SECOND TIME USING GOLANS. EVERYTHING ABOUT OUR EXPERIENCE WITH THEM WAS POSITIVE. THEY CALLED MORE THAN ONCE TO CONFIRM THE DATE AND TIME OF THE MOVE AND EXPLAINED THE INSURANCE OPTIONS TWICE. THE CREW, LED BY JOSE, WORKED EXTREMELY HARD AND TREATED OUR POSSESSIONS WITH GREAT CARE. THEY COMPLETED THE JOB IN 4 HOURS ($118/HOUR INCLUDES A CREW OF 4) WHICH IS WHAT THEY EARLIER ESTIMATED. YES, THERE IS EXTRA COST IN THE TAPE AND BOXES THEY USE TO PROTECT FURNITURE, BUT IT IS WELL WORTH IT AS, WITH THE EXCEPTION OF ONE KNOB AND A SHELF HINGE, EVERYTHING WAS PERFECT UPON ARRIVAL. I USED GOLAN'S ONCE BEFORE FOR ONLY THE UNLOADING OF A MOVING TRUCK ABOUT 7 YEARS AGO AND HAD A VERY POSITIVE EXPERIENCE AS WELL. I HAVE HEARD MANY HORROR STORIES ABOUT OTHER MOVING COMPANIES BUT CAN WHOLEHEARTEDLY RECOMMEND THESE GUYS.

GOOD JOB OVERALL. BETTER THAN ANY OTHER COMPANY I HAVE USED OVER THE YEARS. STILL, FELT NEED TO MAKE SURE THEY WEREN'T WASTING TIME OR TAPE.

I MOVE OFTEN DUE TO MY PROFESSION. EVERYTHING WENT SMOOTHLY. THE OFFLOADING IN CHICAGO WENT WELL. THEY WERE PROMPT AND THE PRICE QUOTED WAS ON TARGET. I WAS HAPPY TO WORK WITH THEM. MY SITUATION WAS OUT OF THE ORDINARY AND THEY EASILY ACCOMMODATED MY SPECIAL NEEDS. IN ADDITION THEY WERE VERY EASY TO DEAL WITH AND PROFESSIONAL. I WOULD CONSIDER THEM FOR A BID IN THE FUTURE. I WOULD GIVE THEM CONSIDERATION EVEN IF THEIR BID CAME IN HIGH. I BELIEVE THEY WOULD BE WILLING TO MEET OR BEAT BIDS. THEY ARE WELL WORTH IT.

THE MOVERS DID A FANTASTIC JOB. THEY WERE FRIENDLY AND PROFESSIONAL. THEY CAREFULLY WRAPPED ALL OF OUR FURNITURE AND NOTHING WAS DAMAGED. WE HAD MORE STUFF THAN THEY ANTICIPATED SO THEY HAD TO WORK VERY HARD TO FIT IT IN THE TRUCK. EVEN WITH STRAPPING ONE PIECE OF FURNITURE TO THE BACK OF THE TRUCK EVERYTHING ARRIVED SAFELY. AFTER HAVING BAD EXPERIENCES WITH 2 PREVIOUS MOVERS, I WAS EXTREMELY PLEASED WITH GOLAN. WE'LL DEFINITELY RECOMMEND THEM TO ANY FRIENDS WHO ARE MOVING.

RUSTY WAS THE MOVING COORDINATOR FOR OUR MOVE AND REALLY DID A FANTASTIC JOB. I WOULD HIRE GOLAN'S AGAIN IN A SECOND. ALL OF THE MOVERS WERE EXTREMELY EFFICIENT AND COURTEOUS. THEY TOOK APART THE BEDS & COUCH AND PUT THEM BACK TOGETHER AND MADE SURE THAT ALL ITEMS WERE ARRANGED TO OUR LIKING. OUR FRAGILE ITEMS WERE TREATED WITH CARE. TRULY A QUALITY MOVING COMPANY.

THE MOVE WAS GOOD, BUT THERE WAS DAMAGE DONE TO A CHAIR AND TO A WALL. THEY DID RESPOND TO TAKE CARE OF THE WALL AND THE ADDITIONAL INSURANCE I HAD GOTTEN COVERED THE CHAIR REPAIR. I AM GLAD I HAD BOUGHT THE ADDITIONAL INSURANCE, BUT THEY WOULD NOT HAVE COVERED THE REPAIR WORK IF I DID NOT HAVE IT.

I HAD THREE MEN FOR TWO HOURS; THEN I HAD A TOTAL OF FIVE WORKERS FOR THREE MORE HOURS. I FELT I WAS WELL PACKED ON MY OWN, BUT I WAS NOT. THE WORKERS WERE GREAT AND HELPED ME PACK THE OTHER ITEMS. SOME OF THE ITEMS WERE NOT PACKED IN BOXES AND THE GRILL WAS NOT CLEANED BEFORE BEING PUT IN THE TRUCK AND IT DIRTIED MY BED FRAME. I SHOULD HAVE BEEN MORE FIRM WHEN THEY LOADED THE GRILL SO IT WAS MY FAULT. I THINK THE CREW WAS GREAT OVERALL.

THIS IS MY SECOND MOVE WITH THIS COMPANY AND THEY HAVE AGAIN IMPRESSED ME WITH THEIR PROFESSIONALISM, PROMPTNESS AND CAREFUL PACKING AND TRANSPORT OF MY GOODS.

BE SURE TO ITEMIZE EVERY PIECE OF FURNITURE AND HAVE IT QUOTED BY GOLAN'S BEFORE THEY SHOW UP. THEIR PRICES WILL GO UP DRAMATICALLY IF YOU HAVE EXTRA FURNITURE, NO MATTER HOW SMALL. THEY ARE PRICEY, BUT THEIR SERVICE AND RELIABILITY IS VERY GOOD.

UNFORTUNATELY I SAW ONE OF THE GOLAN TRUCKS IN MY NEIGHBORHOOD SPEED DANGEROUSLY THROUGH A RED LIGHT AT A VERY BUSY CHICAGO INTERSECTION. PEDESTRIANS WERE JUMPING OUT OF THE WAY. HAD MY VALUABLES BEEN ON THAT TRUCK, I AM SURE THERE WOULD HAVE BEEN SOME DAMAGES. I CALLED THE COMPANY AND REPORTED WHAT HAPPENED ALONG WITH THE TRUCK NUMBER,LICENSE PLATE, DATE AND TIME OF THE INCIDENT. I'M NOT SURE HOW SERIOUSLY MY CONCERN WAS TAKEN. AFTER WITNESSING THE RECKLESS DRIVING BY ONE OF THIS COMPANY'S DRIVERS, THERE IS NO WAY I WOULD HAVE THEM MOVE ANY OF MY VALUABLES.

THE CREW WAS COURTEOUS, PROFESSIONAL AND WORKED QUICKLY. THIS WAS THE BEST MOVING CREW WE'VE HAD (OF FIVE MOVES WE'VE DONE WITH MOVERS). THE COMPANY SERIOUSLY UNDERESTIMATED THE AMOUNT OF TIME IT WOULD TAKE TO COMPLETE THE MOVE (SIX HOURS, NOT THREE TO FOUR). THE MOVERS GET AN 'A' FOR QUALITY OF THE WORK, BUT THE COMPANY GETS A 'B'.DON'T BELIEVE THE TIME ESTIMATES. ADD 50% TO THEM TO GET A BETTER IDEA OF THE ACTUAL TIME IT WILL TAKE. AND MAKE SURE YOU GET THEM TO TELL YOU HOW MUCH THE 'MOVING SUPPLIES' COST IN ADVANCE. THEY SNEAK IN QUITE A BIT OF EXTRA COST BECAUSE THEY OVERCHARGE FOR TAPE, BOXES AND PLASTIC WRAP.

ON TIME, ESTIMATE WAS ACCURATE, WORKERS WERE POLITE. BENNY WAS GREAT!

THE SUCCESS OF THE MOVE IS VERY MUCH DETERMINED BY YOUR FOREMAN. I HAD A REALLY RESPONSIBLE FOREMAN. HE LED HIS CREW EXTREMELY WELL. THINGS WERE DONE QUICKLY AND CAREFULLY.

MY ONLY COMPLAINT IS THAT ONE OF THE FOUR MOVERS WAS DILLY-DALLYING MORE THAN WORKING AND SOME DAMAGE WAS DONE TO PIANO AND PAINT ON WALLS OF ROOM.

I WOULD HAVE GIVEN THIS COMPANY AN OVERALL EXCELLENT RATING IF NOT FOR THE POST-MOVE PROBLEM. I PURCHASED AN EXTRA INSURANCE POLICY TO COVER DAMAGE TO MY FURNITURE, AND SINCE THE MOVE, HAVE NOT BEEN ABLE TO TALK WITH A LIVE PERSON ABOUT FILING A CLAIM. YOU GET PUT INTO A VOICE MAIL TO LISTEN TO A MESSAGE (SPOKEN AT A RATE ENTIRELY TOO FAST TO WRITE ANYTHING DOWN) WHICH DESCRIBES HOW TO FILE A CLAIM. ONE OF THE OPTIONS IS VIA EMAIL. I HAVE HAD TWO EMAILS RETURNED 'DELAY IN DELIVERY' AND 'UNABLE TO DELIVER.' NOT SURE WHAT THE OUTCOME WILL BE - STILL TRYING TO SUBMIT A CLAIM 6 WEEKS POST-MOVE.