Golan's Moving & Storage Inc

I've used Golan's for 2 other moves & had good experiences. This move was complicated by the long wait from loading to unloading, but there was also a big dip in the quality of the movers & my interaction with the company. On this move, we experienced damage because things were either packed too tightly or the movers were rushing to unload. I bought the insurance & filed a claim, but ironically Golan's reimbursed me $150, which was the cost of the insurance versus the $755 I requested with written estimates. Other failure points: (1) Being mislead by the crew leader about what the insurance actually covered (insurance should be sold by the office, not the truck driver); (2) Being instructed to sign the bill of loading by the driver, which the office claimed meant that I did not acknowledge the damage in the first place. The driver insisted that my signature recognized receipt of our property. Even when I called Golan's management, they were not receptive. I will never use them again.

Golan's has a great reputations and I see why. They were professional, timely, considerate, fast and effective. We packed our personal items and they packed all the big and awkward items. Everything arrives safely without damage. The cost was under the estimate!

Over all the crew seemed fairly well experienced in moving. Everything was wrapped & packed nicely, and we had just a one minor ding in our furniture. The hourly price for the 4 man crew was good, but we ended up getting hit with another $255 in fees for boxes, tape & packing paper. I was a little disappointed that there was really only one English speaking mover, as direction for box & furniture locations didn't seemed to be understood (had bathroom supplies in the basement & kitchen stuff in the living room.) Certain little things that I was unhappy with. My wife's travel mug of coffee was packed with a box of spices & sugar. It was full, so that stuff had to be thrown out. They also had no idea of what may be in a file cabinet or how to carry one, as all my receipts for the past 5 years along with other important paper work was jumbled when one of the guys carries my file cabinets almost completely upside down.

It was an outstanding crew and move. Very efficient and friendly but got down to work and stayed at it. Willing to move pieces when they didn't have to. 5 man crew and each was worth it. Highly recommend them again.

The movers were right on time, extremely polite, pleasant and efficient. Our move began at 8 am and was complete, with everything undamaged and exactly where we wanted it, at 1:30 pm. An hour after the movers left, we discovered that we could not find our keys. We called Golan's emergency number, thinking a mover had mistakenly picked them up. Golan's responded promptly and were in the process of calling each of the five movers when we found our keys. I highly recommend Golan's - they made a typically stressful event, moving, virtually stress-free.

They itemized and organized all the packages they picked up to bring into storage. Everything went pretty smoothly and they were able to move everything rather quickly. However, upon drop off we noticed our TV stand was broken. Their Damage Policy is cumbersome and slow and non-responsive.

They arrived early and were courteous, hard working, and did a good job overall.

THEY DID AN EXCELLENT JOB. I HAD PACKED A LOT OF MY STUFF UP MYSELF AND HAD LABELED THE BOXES. THEY HAD A FEW THINGS EXTRA TO PACK AND THEY DID A GREAT JOB. THEY PUT THE BOXES IN EACH ROOM I HAD LABELED. I HAD FOUR MEN AND IF I NEEDED SOMETHING DONE THEY WOULD HELP ME. THEY WERE CONSIDERATE AND USED SOME OF MY MATERIALS INSTEAD OF THEIR OWN. THE WHOLE MOVE TOOK ABOUT 3 AND 1/2 HOURS INCLUDING TRAVEL FROM THE OLD HOUSE TO THE NEW HOUSE. I THINK THEY WENT THE EXTRA MILE BECAUSE MY MOVE WAS A LITTLE FARTHER AND IT WAS ON A SUNDAY.

THIS IS THE SECOND TIME WE'VE USED GOLANS. THEY ARE A LITTLE MORE EXPENSIVE, BUT WORTH EVERY PENNY. THE MOVERS WERE ALWAYS COURTEOUS AND CAREFUL. THEY WERE ON TIME, AND VERY RESPECTFUL. WHEN WE MOVE AGAIN, WE WILL HIRE THEM. I RECOMMEND THEM TO EVERYONE.

WORK HAS NOT BEEN PERFORMED YET. JUST AN ESTIMATE.

THEY DID A GOOD JOB AND MOVED QUICKLY, ALMOST TOO QUICKLY, BUT BY THE HOUR YOU CANT COMPLAIN ABOUT IT. COMMUNICATION WAS POOR BETWEEN US AND THE CREW, THEY WERE ALL FOREIGN, BUT VERY NICE. NOTHING BROKEN, ONLY MINOR MOVING DINGS IN THE WALLS, NOTHING MAJOR. OVERALL A GOOD JOB, BUT BEWARE THEY CHARGE FOR EVERY ROLL OF TAPE USED...... AND THEY USE (IN MY OPINION) WAY MORE THAN NEEDED. I TOLD THEM TO ''CHILL OUT '' ON THE TAPE USEAGE A BIT AND THEY SEEMED TO RESPECT MY REQUEST. THEY ALSO PROVIDED FREE GARMET BOXES FOR THE MOVE, THEY TOOK ALL HANGING CLOTHES FROM CLOSETS, HUNG IN THEIR BOXES AND UNPACKED THEM INTO NEW CLOSETS AND TOOK THEIR BOXES. NOT THE MOST ORGANIZED, BUT WAY BETTER THAN TRYING TO DO IT OURSELVES. JUST MAKE SURE THE CLOSETS ARE CLEAN WHERE YOU'RE MOVING INTO! OVERALL VERY PLEASED.

THE MOVERS WERE EFFICIENT, PUNCTUAL, HARDWORKING AND CAREFUL. NOTHING WAS BROKEN. ALL FRAGILE ITEMS WERE PACKED AND TRANSPORTED WITH CARE.

THEY DID A FINE JOB. I WAS HAPPY; NOT THRILLED. I WOULD HAVE TO SAY THAT THESE GUYS WERE NOT AS EFFICIENT IN MOVING AS OUR LAST MOVERS. GOLAN MOVERS ONLY MOVED ABOUT 1-2 BOXES AT A TIME. OUR PREVIOUS MOVERS (MIDDLETON, NOW CALLED NORTH SHORE) COULD MOVE LIKE 4-5 AT ONCE (AMAZING TO WATCH). GOLAN'S DIDN'T BREAK ANYTHING AND WERE COURTEOUS. BUT, YOU'D THINK THAT BEING AROUND YOU FOR 5-6 HOURS THEY'D AT LEAST MAKE SOME SMALL TALK W/YOU EVEN IF IT'S FOR 5 SECS TO SAY ''YOU PICKED A NICE DAY FOR MOVING''. MY ONE PET PEEVE WAS THAT THEY DIDN'T PUT THE BOXES IN THE RIGHT ROOMS IN OUR NEW HOUSE. MOST OF THE TIME, THEY ONLY CARRIED 1 (SMALL-MED) BOX AT A TIME. SO, THEY'RE READING WHATEVER LABELS (IF ANY) WERE ON THE TOP. WE LABELED OUR BOXES FROM THE SIDE B/C THAT'S HOW OUR PREVIOUS MOVERS DID IT (B/C THEY CARRIED MORE THAN 1 BOX AT A TIME!). IT MAY SOUND STUPID, BUT IT MIGHT BE A QUES TO ASK IF YOU WANT TO AVOID THE SAME THING.

THIS IS A GREAT COMPANY. THE MOVERS ARRIVED ON TIME, WORKED EFFICIENTLY WITH GOOD ATTITUDES, HANDLED EVERYTHING CAREFULLY AND PROFESSIONALLY. WE HAD TO HAVE THEM WAIT FOR A FEW HOURS WHILE WE CLOSED ON THE NEW HOUSE AND THEY STAYED THERE WITH NO PROBLEMS OR COMPLAINTS. I HAVE USED GOLANS IN THE PAST AND EACH TIME I HAVE BEEN ABSOLUTELY HAPPY WITH THEIR WORK AND THEIR RATES. I WOULD HIGHLY RECOMMEND THESE GUYS TO ANYONE.

I WAS VERY HAPPY WITH GOLAN'S! INITIALLY, I WAS SKEPTICAL BECAUSE THEY CHARGE BY THE CUBIC FEET, BUT EVERYTHING ELSE CHECKED OUT. THEY WERE EXTREMELY PROFESSIONAL AND COURTEOUS DURING MY INTERROGATIONS BEFORE DECIDING TO GO WITH THEM. THE ESTIMATE WAS PRETTY MUCH ON TARGET (DIFFERENCE OF $50) AND THERE WAS NO ATTEMPT TO JACK UP THE PRICE. THE MOVERS WERE PUNCTUAL AND WORKED EFFICIENTLY. ALL OF MY STUFF ARRIVED ON TIME AND INTACT. THE ONLY COMPLAINT WAS THAT THEY DIDN'T REASSEMBLE ALL PIECES THAT THEY DISASSEMBLED. THE BEST THING ABOUT THEM IS THAT THEIR QUOTE WAS SUBSTANTIALLY LOWER THAN OTHER COMPANIES. THEREFORE, STUDENTS AND OTHERS ON A RESTRICTED BUDGET SHOULD DEFINITELY CONSIDER GOLAN'S AND REST EASY THAT THEY WILL DO A GOOD JOB!

PACKING AND MOVE OUT OF OUR HIGH RISE CONDO DONE ON 2 SEPARATE DAYS (OUR REQUEST). GOLANS ADHERED TO ALL THE STRINGENT REQUIREMENTS OF CONDO ASSOCIATION WONDERFULLY. BOTH CREWS (PACKERS AND MOVERS) WERE COURTEOUS, PROFESSIONAL, CAREFUL. ALL GOODS ARRIVED WITH NO APPRECIABLE DAMAGE (VERY MINOR SCRATCHES AND SCRAPES THAT WERE THERE WHEN PACKED). HAVE DONE 4 LONG DISTANCE MOVES. THIS IS BY FAR THE BEST COMPANY WE HAVE EVER USED.

ON TIME, FLEXIBLE WHEN OUR SELLERS NEEDED A TIME/DAY CHANGE AND DID A GREAT JOB.

ARRIVED ON TIME, DID THE WORK OKAY. EVEN HAD TO REMOVE SOME DOORS TO GET A PARTICULARLY LARGE COUCH INTO THE PLACE. BUT THEN, AT THE NEW PLACE, THINGS WENT DOWN HILL WHEN THEIR TRUCK GOT A PARKING TICKET. THEY DEMANDED THAT WE PAY THEIR TICKET ($75) AND WOULDN'T LEAVE UNTIL WE PAID FOR IT. WE CALLED THEIR HOME OFFICE, AND GENERALLY TRIED TO ARGUE, BUT IT WAS NO USE. WE ENDED UP PAYING FOR IT JUST SO THEY WOULD GET OUT OF OUR HAIR. IN RETROSPECT, I WISH WE HAD STOOD OUR GROUND AND REFUSED TO PAY, BUT I'LL SETTLE WITH REPORTING THEM HERE AT ANGIE'S LIST.

THE GOLAN'S CREW AND OFFICE STAFF WERE GREAT. I HAD TO CHANGE MY MOVE DATE, WHICH THE COMPANY ACCOMMODATED. THE TEAM OF FOUR THAT MOVED MY BELONGINGS WERE COURTEOUS AND EFFICIENT.

THIS WAS THE 2ND TIME WE HAVE USED GOLAN'S AND ARE JUST AS HAPPY AS THE FIRST. THE CREW WAS ON TIME AND THEY WORKED QUICKLY AND EFFICIENTLY AT GETTING THINGS PACKED, AND THE FURNITURE COVERED. I WILL DEFINITELY USE GOLAN'S FOR OUR NEXT MOVE; AND THEIR PRICE IS REASONABLE COMPARED TO OTHER COMPANIES.

THE MOVERS WERE NICE, EFFICIENT, AND TOOK GREAT CARE IN WRAPPING AND PROTECTING AND MOVING THE FURNITURE HALFWAY ACROSS THE COUNTRY, AND GOT IT TO ITS DESTINATION IN A WEEK. THE LOCAL OFFICE PERSON WAS GREAT AT ANSWERING QUESTIONS AND FOLLOWING UP.

MOVERS WERE ON TIME, FRIENDLY AND EXTREMELY CAPABLE. EVEN SHOVELED A PATH IN SNOW TO DOORWAY. THEY WASTED NO TIME, WERE RESPONSIVE, AND CAREFUL. PRICING WAS AT AN HOURLY RATE, AND ESTIMATE OF HOW MANY HOURS JOB WOULD TAKE WAS ACCURATE.

WE ARE MAKING A LONG DISTANCE MOVE. GOLAN'S CAME IN TO PACK UP OUR HOUSE AND MOVE THE ITEMS INTO THEIR STORAGE FACILITY. WE HAVEN'T HAD THE ITEMS DELIVERED YET, BUT THE SERVICE WAS GREAT. THE GENTLEMEN ARRIVED ON TIME AND WORKED EFFICIENTLY AND WERE VERY COURTEOUS. LALO, THE DRIVER, FACILITATED EVERYTHING AND WAS VERY NICE AND WORKED WELL WITH US. THE GUYS WERE CAREFUL TO REMOVE THEIR SHOES WHEN PACKING AND MOVING THINGS, SO THEY WOULDN'T DIRTY THE CARPETS AND THEY MADE SURE TO CLEAN UP AFTER THEMSELVES. THEY KNEW WHAT THEY WERE DOING AND WERE VERY CAREFUL WITH OUR ITEMS. THIS WAS A GOOD EXPERIENCE AND WE EXPECT TO HAVE THE SAME LEVEL OF PROFESSIONALISM WHEN OUR ITEMS ARE DELIVERED. THE COMPANY WAS ABLE TO GIVE US A QUOTE THAT WAS NOT GOING TO CHANGE SIGNIFICANTLY. WE KNEW FROM THE GET GO WHAT WE WOULD BE PAYING AND THAT THE ONLY DIFFERENCE IN PRICE WOULD BE IF WE NEEDED MORE PACKING MATERIAL. THE ESTIMATE WAS VERY CLOSE. WE WOULD DEFINITELY USE THIS COMPANY AGAIN.

THE MEN WERE EFFICIENT AND INTELLIGENT AND CAREFUL.

THE 5 MAN CREW WAS PROMPT AND POLITE. THEY WORKED VERY QUICKLY AT PACKING AND MOVING OUR BELONGINGS. I WAS DISAPPOINTED WHEN I REALIZED THAT THEY SKIPPED AN ENTIRE CABINET IN MY KITCHEN THAT CONTAINED ALL OF MY GLASSES AND A FEW OTHER MISCELLANEOUS ITEMS. WHEN I CALLED THE COMPANY TO FIND OUT IF THEY RECALLED PACKING THESE ITEMS, THEY WERE UNABLE TO ANSWER ME. I RETURNED TO THE CONDO THE NEXT DAY AND FOUND THE GLASSES AND MOVED THEM MYSELF. I RECEIVED A CALL FROM THEM THAT DAY APOLOGIZING FOR THE MISTAKE AND THEY OFFERED TO SEND SOMEONE OVER TO PACK THEM. I WOULD PROBABLY USE THEM IN THE FUTURE, BUT I'D DO A BETTER JOB OF CHECKING THEIR WORK.