Community Plumbing Sewer & Drain Inc

Although I used this vendor on two other occasions, this third service call was one of the worst experiences that I have ever had with a vendor. I called this vendor and informed him that both my tub and sink drains were draining very slowly. Mike Frenkel, the owner, stated that he could come later that day. I did not request emergency service. We agreed on 3pm. I drove up to my building at 2pm and saw Mike in my building's parking lot. He complained to me that he had called me three times and that he couldn't come at 3pm. I opted to let him do the service at 2pm. Mike stated that since the drains were not completely blocked that he didn't have to rod the drains for $145.00, but that I could use something called Bioclean. When I asked about the price of the rodding and reminded him that he had charged only $95.00 to rod my toilet previously, he stated that the additional charge was due to rodding two drains. This contradicted what he previously told me about $95 being his hourly charge. I questioned him about whether Bioclean would take care of the issue and he clearly indicated that rodding and Bioclean could do the same thing. He charged me $50.00 for Bioclean. Note: Mike Frenkel is a dealer for Bioclean. Mike told me that I was to use the Bioclean for 5 days and the drains would be clear. Well, by day three of using Bioclean, it was clear that my drains were becoming more blocked. At this point, it took over a hour for the tub to drain of water and I was up to my shins in water, when I took a shower. When I used the sink, dirty water backed up in the tub. I called Mike and informed him that the drain was getting worse and he responded by stating that sometimes that happens. I advised him that I wanted the drains rodded. An appointment was scheduled for that day between 3-5:00pm. Mike did not show at 5:00 an and didn't even call. I called and he stated he was running late and could come at 6-7:00pm. I declined this and gave him feedback about neither showing up for the appointment or bothering to call. His tone was very irritable and he didn't apologize. Mike then called me at 8:15pm stating he could come and I again declined his services. Again his tone was irritable and frankly rude. Several days later he sent me an email offering to give me back the money I paid for the Bioclean, in exchange for the unused portion of the Bioclean. He completely misrepresented in his email what happened. I was able to get my check back, but Mike had cut a portion of my check off and stood outside my building, cutting up part of the check with sissors!!! This was a horrible experience. This vendor does not know his craft and he clearly thinks that ONLY HIS SCHEDULE AND TIME ARE IMPORTANT! The story does have a good ending. I called several plumbers after this incident and they advised that the drains would need to be rodded. I checked on the Bioclean website and the directions for first time use for a blocked drain are to FIRST rod the drain and then to use Bioclean to remove any build-up inside the pipes. I ended up having C& D come in and they found a huge wad of hair. They removed it and did a couple of extra things for $130.00

Better service than from other plumbers.

The water leaked and traveled down the pipes. I called them in a panic and they came out with in a hour. He looked at it and traced it to the refrigerator. A couple of months later we had a leak in the shower. This was leaking into my dining room. They came in and was able to fix it on a Saturday. They did a wonderful job. I will continue to use them as needed.

We have been satisfied with every job he has done in our unit. We call him for all of our plumbing issues.

Called in the morning and it sounded like I woke him up because he answered hello, not the business name. Told me they service my area and would have someone out at 2:00 pm...never showed never called.

They were very prompt, fair with the price, and very professional. The only thing that surprised us was that even though they were cautious, there were some oil stains on our patio that were caused by the work they did, and I had to replace insulation myself in a hole where the pipe was installed.

In June I had this company fix my pool heater which was not starting for me. They were very responsive and professional at first. They worked on it for 15 mins and got it to work. They said it was a loose connection. For that I was charged 145.00. I was just thrilled that I didn't need a new on which could cost about 1000.00. I paid them and was asked to fill out a survey which I did and I gave then fives all across the board. {highest score}. He asked if he could send another survey via email and once I filled it out I would receive a check for 20.00. Once received I submitted it, But changed my five to a four on pricing.I thought for the time they were out and no parts were needed the price was good but not great.3 wks later the heater wouldn't start again, so I called them back.When they arrived the heater started for them. After I explained that my husband and I could not get it to start for 3 days he decided to give me a quick lesson on how to operate the heater I have owned for about 10yrs.He didn't charge me but asked why I changed my survey to a 4 on pricing, I just told him the price wasn't ok and he asked me to change it online. At the time I had 7 kids in the pool and didn't need a debate over his prices so I agreed to change it. Later I tried to access the survey but once submitted you cant go back and retrieve it which I had to explain to him when he started calling me about it. 1 month later the heater wouldn't turn on again so yes I called him back.The final diagnosis was a new mother board 175.00 + labor for that day 95.00 + labor to install 85.00. They order the PC and came back on 09/09/2011. when the electrician was done he handed me his phone so his boss could give me the final amount I owed . 495.00 for the mother board and labor + 85.00 for the labor to install.Oh and he also said if I went online and changed the survey to a 5 on pricing he would send me 20.00. When I told him that was not the price he quoted me he raised his voice and said {I told your husband when I spoke with him before, so you call him !!!!!} I really didn't know what to do so I paid him and when I spoke with my husband he said he never mentioned any figure close to 495.00 plus.

I called Community Plumbing after another plumber was a no show for scheduled replacement of my kitchen faucet and repair of a few small pipes under the kitchen sink. I spoke with Mike Frenkel and he was able to come out later in the day. I had purchased the (kitchen) faucet myself from a plumbing supply store and the sales assistant in the store had informed me that the faucet could be installed without an exterior surface mounting plate. Mike had finished replacing the pipes under the sink. When he placed the faucet in the counter hole, it was clear that a mounting plate was needed. I called the business that I had purchased the faucet from and they couldn't have the correct faucet (with mounting plate) available until the following day. Mike got on his cell phone and called different plumbing supply stores that he worked with. If they had a faucet that would work for me, he stated that he would drive out, pick it up and come back to my home and install it that day ! Unfortunately, no one had the correct faucet in stock. When Mike left, the plan was for me to get the correct faucet and to contact him to come back and install it. Needless to say, I was upset because I assumed that I would have to pay additional money when Mike came back to install the faucet. I got the faucet the following day and Mike came out @ 6:30pm and finished the job for no additional charge. I was very impressed by how meticulous Mike was in doing the work and how he handled the fiasco with the faucet. I definitely recommend this business and plan to use them again.

[I pretty much described the story above.] The 29 May 2011 and 04 September 2010 jobs went very well.

I would highly recommend them across the board. They were very quick, as I called them one day and they came by the next. The price was the best, as I called around and I had quotes up to $1800. They were very good.

He quoted $700 for the work. He was the cheapest of all the quotes I had received. I didn?t go with him because I normally try not to go with the cheapest when it comes to service providers. Also, if he had more recommendations, then I would have gone with him. He seemed very nice and his price was awesome. He also followed up with me a few days later. He was punctual. I didn?t have enough information on him. I will use him again in the future provided I get more recommendations from people, who have used his services.

I called the owner at 5:00 on a Friday evening, after having checked prices with numerous plumbers. He gave me the best price and was at my home by 7:00 with the hot water unit and got the job done neatly and quickly.

I think the above description summarizes the work pretty well. Much as I dislike calling upon outside service providers, I have found a few -- and Alex is one of them -- on whom I can count for quality work, quality products, fair pricing, reliability, and honesty.

This company was recommended to me by my co-worker, who had his water heater replaced about 3 months ago. I called from work to make an appointment for Friday because that's the only day I can get home by noon. I was surprised to find out that their service is available 24 hours a day, and they offered to come in the same day when it was convenient for me. I expected the emergency charges or some other fees for the expedite service, but the price was $495 including the unit and installation. The technician arrived to my house at 4:50 pm (the appointment was set for 5pm). After the job was completed, I asked the technician what else might need to be replaced or serviced since my house is almost 50 years old. For no additional charge, the technician walked around and outside the house, checking every faucet, toilet, etc. for leaking water and pressure level. After that he gave me his written recommendations on what needs to be done. Since the technician was so courteous, went above and beyond to inspect the house, and company offers a lifetime warranty on their work, 2 days later I called them again to do some additional service work in my house. Overall, the job was done quickly, very professional, and as promised. Definitely will use their service again, and recommend to all my friends.