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DesRochers Backyard Pools

3.0(
2
)

Pool and Spa Service, Pool Sales Construction and Installation, Furniture - Sales

About us

Swimming pool and spa chemicals, equipment supplies, maintenance, service construction. Outdoor patio furniture

Business highlights

42 years of trusted experience

Services we offer

Swimming Pool Supply Store

Services we don't offer

Swimming Pool Supply Store

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

3.02 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
0%
1
50%
Rating CategoryRating out of 5
quality
3.0
value
2.5
professionalism
3.0
responsiveness
3.5
punctuality
4.0
Write a review
Showing 1-2 of 2 reviews
Thomas O.
03/2013
1.0
pool cleaners, swimming pools
  + 0 more
I was not able to find anyone to fix my pool so I was stuck with Des rochers. As usual they require half down on any service work done even if its a month before they come out. This if for even opening a pool up every year they always want their money upfront. If your unsatisfied with a bunch of young guys doing the work and doing a half a** job your stuck. i should know better because when they installed my fiberglass pool it was unlevel. One end of my pool has a higher water line then the other. Problem is there are really no other pool companies close to Joliet. I now use a guy out of Morris. Good luck if you use these guys because your in for an adventure.
Description of Work: came out to do repair work to my pool
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0
$800
Response from DesRochers Backyard Pools
DesRochers Backyard Pools is a 30 year old company. A family owned business we are very customer service oriented.Our employees are CPO certified, APSP trained technicians and An APSP Certified Building Professional We are confused about customers complaint.We were contacted in the 3rd week of June by the customer to repair the bottom runway of his slide. The manufacturer warranty had expired. These are not stocking parts and we had to special order the runway piece. Our polcies have always been to collect 1/2 down for any special orders which is standard practice in most service industries. He secured the order with a 350.00 depost. The piece arrived at our warehouse in 3 weeks and was installed on July 10th. The technicians that performed the installation both over 35 years old, trained, 10 years experience with our company and college graduates. customer paid the balance including labor costs and never contacted our company about any dissatisfaction. In regards to the opening and closing policies of DesRochers Backyard Pools we never collect monies before the actual work is performed, except when discounted specials are run. Our customers are scheduled a date and the work is performed on that day, then we require payment. However, customer has never used our opening and closing service, except the first year after installation which there was no charge and we arrived on the date scheduled. We have not serviced customers pool in 6 years until the slide runway had to be replaced this July 2012. Customers fiberglass pool was installed in 2006. The installer is an APSP Certified Building Professional with a bachelors degree from Purdue University in Civil Engineering. The pool was installed according to the manufacturers specifications and APSP standards. There has never been any issue since installation that the customer has ever discussed with us. In the 6 years that the customer has owned the pool he has visited our retail location and has received computerized water testing services at no charge. Our CPO certified staff has been able to answer any questions about pool maintaince he might have had. Any issues or concerns customer might have we would like him to contact Mr. DesRochers at DesRochers Backyard Pools phone: 815-476-2975 X 3.
Kelly S.
07/2012
5.0
pool cleaners
  + -1 more
They have offices conveniently located to get the water tested and chemicals. They are very good when we call with a problem. They try to help us fix it over the phone rather than replace things. They are good at getting back to us, they call us back. The quality of their products is very good.
Description of Work: I used DesRochers Backyard Pools for pool and spa services. I have been using them for 9 years. They put in a new liner for us.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000

    Contact information

    720 Cottage St, Shorewood, IL 60404

    http://www.backyardpoolsinc.com/

    Service hours

    Sunday:
    Closed
    Monday:
    10:00 AM - 5:00 PM
    Tuesday:
    Closed
    Wednesday:
    10:00 AM - 5:00 PM
    Thursday:
    Closed
    Friday:
    10:00 AM - 5:00 PM
    Saturday:
    10:00 AM - 1:00 PM

    Licensing

    Bonded
    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Pool and Spa Service,
    Pool Sales Construction and Installation,
    Furniture - Sales

    FAQ

    DesRochers Backyard Pools is currently rated 3 overall out of 5.

    Sunday: Closed

    Monday: 10:00 AM - 5:00 PM

    Tuesday: Closed

    Wednesday: 10:00 AM - 5:00 PM

    Thursday: Closed

    Friday: 10:00 AM - 5:00 PM

    Saturday: 10:00 AM - 1:00 PM

    DesRochers Backyard Pools accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, DesRochers Backyard Pools does not offer free project estimates.
    No, DesRochers Backyard Pools does not offer eco-friendly accreditations.
    No, DesRochers Backyard Pools does not offer a senior discount.
    No, DesRochers Backyard Pools does not offer emergency services.
    No, DesRochers Backyard Pools does not offer warranties.
    DesRochers Backyard Pools offers the following services: Swimming Pool Supply Store
    Swimming Pool Supply Store

    Contact information

    720 Cottage St, Shorewood, IL 60404

    http://www.backyardpoolsinc.com/

    Service hours

    Sunday:
    Closed
    Monday:
    10:00 AM - 5:00 PM
    Tuesday:
    Closed
    Wednesday:
    10:00 AM - 5:00 PM
    Thursday:
    Closed
    Friday:
    10:00 AM - 5:00 PM
    Saturday:
    10:00 AM - 1:00 PM