RUSSO POWER EQUIPMENT

It was really good. Price was good. It looks like brand new. Did the job and it's working. It was very good.

I have been a truck driver for 15 years, have traveled the whole United States from border to border, but have never been cheated like I have been at Russo in Schiller Park, IL. I purchased a used (very old model) lawn mower for $250, paid for it and took my receipt. I was unable to walk out with the lawnmower that day because it was 15 minutes to closing time and I didn't have the proper transport to take the equipment home. Therefore, I agreed with the manager, and seller, "Dino" to pick it up the following weekend. When I arrived for my pickup the following weekend the workers brought out a completely different lawn mower which I have never seen. They tried to convince me and force me to believe that this is the one I purchased! The store-issued serial number was switched onto this lawnmower to agree with my receipt! I called the manager over, who also tried to convince me that this is the lawn mower that I purchased! After two long hours of back-and-forth conversation, $100 wasted on a truck rental, and a ruined Saturday on one of my only few days off, the manager stated that the only option was to refund me my money... even though the lawn mower we agreed upon and was purchased by me was out on the floor with a new price reading "$650"! MY OPINION ON THIS LOCATION: WORST STORE IN AMERICA!

Everything went as planned.

They have a pick up and delivery service for power equipment. They picked up my broken snow blower and fixed it quickly. They returned it quickly too.

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They are certainly competent and able. They are reliable. They once had their business in a hardware store but it expanded and they moved to their own facility. They offer good service. We always went there as commercial customer. The equipment I bought from them was always a good experience.

I like them because they were honest with me, and were able to thoroughly explain what needed to be done. They gave me some great suggestions, and fixed everything right away. They gave me a call right when it was ready, and I was happy with their service.

They picked it up with the broken belt laying on the seat. It took them a week to order a new belt. It took another week to get the belt using the memorial day holiday as the excuse for the delay. They never called me with an update, I always had to call them. In short it took 3 weeks to replace a belt. They did a good job of cleaning up the mower when it finally did come back. I was probably somewhat anxious as the rains caused a great deal of rapid grass growing, but I thought 3 weeks was excessive and they weren't very customer friendly when you did call to find out the status of things.

When I called, I spoke with an individual who was very helpful and told me they could weld it and save money. When i took it down there, a gentlemen named Mark took my equipment fro my car so that I wouldn't have to carry it in. The next day a guy named Matt called me and told me they could weld it so that they wouldn't need to order a new part for it. They spray painted the weld so that it looks like a brand new part. He was very nice to speak with and I had a friend go and pick it up for me. She said that a worker brought it out to her car so she wouldn't have to lift it. Everyone I dealt with was extremely helpful and courteous. I was very happy with my experience and the price was SO reasonable. I would definitely recommend them and use them in the future if need be.

TEXTBOOK SERVICE FOR MY POWER WASHER, EXECUTED ON TIME AND WITHIN ESTIMATE. SERVICE WAS DROP-OFF AND PICK-UP, BUT THEY HAVE A LARGE PARKING LOT AND AN EASILY ACCESSIBLE SERVICE BAY.