U.S. Waterproofing

They were prompt, efficient and competent.

After several months, the basement remains dry. The work was done in a professional manner. All commitments were delivered on and expectations met.

THEY WERE PROFESSIONAL AND PLEASANT. THEY SHOWED UP ON TIME.

The repair was scheduled between 8 and 3 for Feb. 13th. I was told to call after 7:30 a.m. the day of to get a better time frame. Was then told it would be between 10 and 12. The repairman showed up at 10:30 and went about his work. He was quick and very neat. Put on some disposable booties when he came inside. Also gave me some tips about keeping the outside landscaping at least an inch below the foundation line to prevent water from seeping in between the foundation and the brick above. I've had waterproofing done before and know that I can only truly judge this work after some drenching rains and how it holds up down the road. The good thing is that these 2 repairs are warrantied for life!

I CONTACTED 4 COMPANIES TO INSTALL A DRAINAGE TILE SYSTEM FOR MY BASEMENT. US WATERPROOFING WAS BY FAR THE MOST PROFESSIONAL. HOWEVER THEY WERE 13 MORE THAN THE OTHER COMPANIES. THEIR WARRANTY WAS LIFETIME, AND TRANSFERABLE TO NEW OWNER WITHIN 5 YEARS.

I have nothing but good things to say. Salesman is very knowledgeable and so was the technician. I would HIGHLY recommend and would hire in a heartbeat in the future!!

CAME OUT ON SCHEDULE AND COMPLETED THE JOB. THEY WERE VERY FLEXIBLE IN SCHEDULING A TIME AND WORKING WITH ME ON MOVING THE A/C. WOULD RECOMMEND USING THEM AGAIN.

GREAT WORK, VERY PROFESSIONAL, CLEAN UP WAS GREAT AND THEY DID NOT OVERSELL ME. SO FAR, NO LEAKS, AND PERMASEAL WANTED TO PUT IN DRAINAGE TILES THAT WOULD HAVE COST SOME $3,000 MORE.

TECHNICIAN SHOWED UP WITHIN TIME WINDOW I WAS GIVEN. HE INSPECTED ENTIRE VISIBLE FOUNDATION AND POINTED OUT A SECOND CRACK UNDER THE STAIRS I HAD NOT NOTICED. OFFERED TO FIX BOTH SO HE WOULDN'T HAVE TO COME BACK. WE AGREED ON A PRICE AND HE PROCEEDED. SOME OF THE CRACK FILLER MATERIAL OOZED OUT ABOVE GROUND AND HARDENED ON MY PATIO. I DIDN'T NOTICE UNTIL AFTER TECHNICIAN LEFT. TECHNICIAN DIDN'T CHECK THE AREA AFTER HE INJECTED THE FILLER MATERIAL EITHER. I HAD TO CALL THEM FOR ADVICE ON HOW TO REMOVE IT WITHOUT LEAVING A STAIN ON MY CONCRETE PATIO. I'M A LITTLE IRRITATED I HAD TO SPEND THE HOUR TO CLEAN IT UP WELL MYSELF. NO REAL HEAVY DOWNPOURS SINCE IT WAS DONE, BUT THE CRACKS HAVE STAYED DRY IN THE SHOWERS WE'VE HAD SO FAR.

THE SALESPERSON WAS EXCELLENT. HE UNDERSTOOD THAT MY ASTHMA PREVENTED ME FROM USING POLYURETHANE MATERIALS IN THE BASEMENT AND WAS WILLING TO WORK WITH ME TO AVOID THEM. HE ALSO NOTED SEVERAL THINGS I COULD REPAIR MYSELF TO IMPROVE MOISTURE ISSUES IN MY BASEMENT. THESE POINTERS WERE EXTREMELY HELPFUL IN IMPROVING THE AIR QUALITY IN THE BASEMENT. UNFORTUNATELY, ONE MEMBER OF THE WORK CREW WAS EXTREMELY CONTENTIOUS AND CLAIMED THE COMPANY ''NEVER SHOULD HAVE TOUCHED IT'', MEANING THEY SHOULDN'T HAVE TAKEN ON THE JOB. HE DAMAGED A DOWNSPOUT BY STEPPING ON IT AND SWORE HE HADN'T DAMAGED IT. I HAD TO CALL A COMPANY MANAGER TO GET THIS GUY TO TAKE THE 5 SECONDS NEEDED TO REPAIR THE DOWNSPOUT.

I WAS VERY IMPRESSED WITH THE GENTLEMAN'S PROFESSIONALISM. HE CAME OUT AND ASSESSED THE PROBLEM WHICH TURNED OUT NOT TO NEED THE COMPANY'S SERVICES. I COULD HARDLY BELIEVE THAT HE OFFERED A NUMBER OF WAYS I COULD FIX THE PROBLEM. I WOULD HIRE THEM IN THE FUTURE.

THESE PEOPLE CAME WHEN THEY SAID THEY WOULD (2 HOUR WINDOW) AND FIXED THE CRACK WITH NO PROBLEMS. I'D DEFINITELY USE THEM AGAIN.

MR. SCHACTER WAS EXTREMELY HELPFUL IN DECISION MAKING, AND DID NOT RECOMMEND ANY UNNECESSARY WORK. WE DISCUSSED BACKUP SUMP PUMP SYSTEM, AND WILL CALL THEM FOR FUTURE PLACEMENT. I WOULD HIGHLY RECOMMEND THIS FAMILY COMPANY FOR HONESTY AND PROFESSIONALISM. DO NOT HESITATE TO CONTACT THEM.

BECAUSE I WAS A REPEAT CUSTOMER, THEY AUTOMATICALLY GAVE ME A 10% DISCOUNT ON THIS WORK. THEY WERE ON TIME AND VERY PROFESSIONAL. AFTER THEY'D LEFT, I NOTICED THAT ONE OF THE CRACKS THEY DID 12 YEARS AGO HAD A SMALL AMOUNT OF SEEPAGE. THEY ARE COMING BACK OUT TO FIX IT FREE OF CHARGE. NICE PEOPLE, VERY REASONABLE AND EASY TO DEAL WITH. EXCELLENT WORK AND THEY STAND BEHIND IT.

OVERALL EXCELLENT EXPERIENCE. ARRIVED ON TIME FOR BOTH THE ESTIMATE AND THE JOB. POLITE, PROFESSIONAL, INFORMATIVE AND CLEAN.

DAN GALLO PROVIDED AN ESTIMATE TO FIX 3 FOUNDATION CRACKS. ALTHOUGH THE ESTIMATE WAS WRITTEN ON A SHEET OF SCRATCH PAPER, I RECEIVED A FOLLOW-UP LETTER IN THE MAIL ASKING ME TO MAIL IN THE WHITE COPY OF THE PROPOSAL. I NEVER RECEIVED ANYTHING WRITTEN REGARDING THEIR GUARANTEE.

I LIKE THEIR WARRANTY. THEY FIX THE PROBLEM AND THEY COME BACK OUT FOR MINIMAL COSTS IF A LEAK OR PROBLEM RETURNS.

FREE ESTIMATE, LATE FOR APPT BUT CALLED. EXPLAINED EVERYTHING VERY WELL. GOOD EXPERIENCE, SPENT AN HOUR DOING ESTIMATE.

OUTSTANDING CUSTOMER SERVICE AND EXPERT ADVICE IN ADDITION TO GREAT WORK.

THEY SUGGESTED SOME LESS EXPENSIVE THINGS TO TRY FIRST, BEFORE USING THEM. I APPRECIATED THEIR HONESTY AND INTEGRITY. I AM SO IMPRESSED WITH THEM.

I INTERVIEWED SIX COMPANIES BEFORE I CHOSE U.S. WATERPROOFING. THE SALESMAN, LOUIS, WAS CONCERNED AND INTERESTED. IS PRICE WAS PRETTY HIGH BUT HE WAS ABLE TO MAKE SOME ADJUSTMENTS TO COME DOWN TO WHERE I NEEDED TO BE. THE FOLLOW-UP WAS AS EXACTLY AS PLANNED. THE JOB WENT EXACTLY TO PLAN. IT'S A MESSY JOB AND THAT WAS EXPLAINED TO ME BEFORE THE CREW ARRIVED AND WHAT I NEEDED TO DO FOR THINGS TO GO SMOOTHLY. THE CREW WAS VERY EFFICIENT. THEY KNEW EXACTLY WHAT THEY WERE DOING. THEY WERE SUPERVISED WELL. THEY WERE EFFICIENT AND LEFT THE PLACE QUICKLY (FOR A PRETTY LARGE JOB) AND CLEAN. I DID HAVE SOME FOLLOW-UP, AS I STILL HAD WATER COMING THROUGH THE WALLS AND THEY CAME OUT AND RESOLVED THAT FOR ME, (AT NO ADDITIONAL CHARGE) ALTHOUGH THAT HAD NOT BEEN IN THE CONTRACT. (THE CONTRACT ONLY PROMISED NOT TO HAVE ANY WATER COMING UP THROUGH THE FLOOR). IT HAS BEEN A COUPLE OF MONTHS NOW AND WE HAVE HAD HUGE RAINS AND MY BASEMENT IS DRY.

THEY HAVE DONE ABOUT A QUARTER OF THE BASEMENT SO THAT I WOULD HAVE A STORAGE AREA. WHEN THEY GIVE THE SALES PRESENTATION. THEY SAY EVERYTHING IS DONE IN HOUSE. BUT THEY USED A SUBCONTRACTOR FOR THE CONCRETE WORK. THEY BROKE A WINDOW, A WEEK AGO THAT HAS NOT BEEN REPLACED. THEY MIXED CONCRETE ON THE LAWN AND IS KILLING THE LAWN. THEY CLOSED OFF A PLUMBING OUTLET SO THAT I COULD ROD THE SYSTEM. THEY COMPLETELY COVERED THAT UP. I HAD TALKED TO THE SUPERVISOR OF THE JOB WHO WAS NOT THERE THE DAY OF THE JOB. WE HAD TALKED ABOUT THE HEIGHT OF THE FLOOR. I NEEDED IT AT THE LOWEST LEVEL POSSIBLE. WHEN THEY POURED THE FLOOR IT IS NOW THREE INCHES HIGHER THAN WE HAD DISCUSSED. ALSO IN THE SALES VIDEO IT SAID THE SUPERVISOR WOULD BE AT THE JOB THE ENTIRE TIME AND HE WAS NOT. IF THEY ARE NOT WILLING TO FIX THE PROBLEM THAN I AM WILLING TO GO ELSEWHERE TO HAVE SOMEONE DO THE JOB. I WOULD GIVE THEM AN A FOR SALESMANSHIP. THEY DID NOT PUT DOWN A VAPOR BARRIER ON OUR CONCRETE FLOORS.

SALESMAN REP. BOB WEITZMAN EVALUATED OUR SITUATION WITHIN 10 MINUTES. HE HAD IT PEGGED AND IS GREAT TO WORK WITH.

IT WAS A VERY PLEASANT EXPERIENCE. ONE OF THE MEN HAS BEEN DOING THIS FOR 25 YEARS AND I LEARNED A LOT FROM HIM SINCE HE CHEERFULLY ANSWERED ALL MY QUESTIONS. I RECOMMEND THESE PEOPLE HIGHLY.

THEY SPARED US A LOT OF EXTRA WORK THAT WOULD HAVE DESTROYED OUR LANDSCAPING.