U.S. Waterproofing

The guy who came used 2 different materials on the 2 cracks. One material was an epoxy for the crack that had been previously patched, but which was dry. The crack that always got the water leakage had a different material because it was still wet at the time he worked on it. Whatever he did worked well because we had a horrendous storm a week ago & I stayed completely dry, even though my neighbors on both sides of me & also behind me got several inches of water in their basements. I'm very happy about this.

If I needed the work done I probably would have hired them.

They dug up all around the basement concrete, cutting out the cement. They also put in a sump pump. After completing the job they cleaned everything! I only have only had one small problem, and they came right out to fix it.

Even though our building is more than 100 years old, the estimator assumed that we had to have a poured concrete foundation (we later learned that many old homes have stone or brick foundations rather than poured concrete). The estimator said we needed to have the crack (even though we had no evidence a crack existed) filled with epoxy and that if that did not work, we would need drain tile. After receiving different "fixes" from all of the different waterproofing companies that came out, we decided to open up the dry wall and saw that the foundation was stone and mortar. Therefore, an epoxy could not be used. We then looked further and discovered that the water was coming from a broken pipe and had nothing to do the foundation at all. It was disappointing that the estimator did not ask us more questions to try to pin point the problem instead of just giving us an estimate for an epoxy fix that would have been useless.

The technician (G.N.) arrived one hour before my scheduled time - good thing I decided not to run the errand that I thought to run. I was happy that he was early, but he should call the client if he will be early or late. He was very pleasant and knowledgeable; explained everything that he was doing; answered all of my questions; and educated me on foundations and leaks. He was thorough and did not make a mess. He also showed me how water from my clogged downspout gets into my basement - over the foundation line - not from the crack. I wondered what problems that could cause and I am glad to know.

They never called and when I asked them why they gave me attitude and blamed the estimator. The smell lasted 4 days, not half day as promised. They also never gave me a receipt, and promised one to be mailed. I still haven't received one 3 weeks later.

THEY CAME AT TIME OF APPOINTMENT AND FINISHED WITHIN 4 HOURS. IT WENT WELL I TOOK PICTURES OF BEFORE AND AFTER. SO FAR IT HAS RAINED AND NO WATER LEAKING THROUGH.

Overall it was an OK experience. The initial sales call with John was informative-- we ended up doing a lot of gutter repair to solve some of our water/flooding problems based on his info. A 2nd company found a different crack that this salesman did not though. Next was Field Supervisor Debi to inspect the basement and give some detail of what to expect- that went fine. Finally, day of job we had Martin leading a crew of probably 6 workers. The job took 2 days. When they say "prepare for dust" they aren't kidding. I thought just the basement-even with the furnace off it made it up to all surfaces of our bedrooms. Easily cleaned. The only snafu was a busted pipe-the jackhammer went right through an old cast iron sewage line. Martin was quick to show me the problem, but not so fast to claim responsibility. I called management-Andy responded promptly. A plumber was sent out on Day 2 of the job, the pipe was repaired, and work commenced. Overall product looks great, hope it works!

I found the need to tell him that he was there to provide an estimate and not to call my mother "mama." When I asked two questions regarding the installation process such as how long it might take for the work to be completed, and he told me that I ask too many questions. I asked for information on his company to help us make an informed decision. Rather than a straight answer, he switched to complement our choice in dogs and to tell us that people with dogs always choose him over other contractors. Overall, he seemed annoyed anytime we asked him an actual question about the job at hand and didn't want to explain the process. Perhaps he had an off day. Perhaps he underestimated how his overly casual behavior didn't inspire confidence to grant his company such a big job. Had he not made measuring mistakes, explained the process and a little about his company, things might have turned out differently.

This company was very responsive. Bob came right away to look at the crack and make recommendations. He offered a 10% discount without prompting, and even offered advice on another problem (things we could do ourselves instead of paying them). The work was done within one week, and the workmen were prompt, courteous and thorough. They did try to talk me into doing other small cracks they found "for an additional fee", but I knew the cracks weren't problems so I didn't let them. The epoxy smells a bit nasty too. They include a warranty, but we haven't needed it. There has been no more seepage even with heavy rain.

The salesman, Brad Hironimus, came to the house promptly as scheduled. He was polite and business like. He understood my problem and went on to show me the work that they would be doing for me. Digging down to the foundation, from the outside, then applying a powder which when mixed with water, bonded and sealed the cracked foundation. If this procedure wouldnt work, at no cost to me, they would return and put an epoxy on the inside cracked wall. The work is guaranteed for a lifetime. I gave him a 10% down payment, he scheduled the date of the procedure, and the tech came in as promised. I paid the tech, and he went on his merry way. Now to wait for a substantial rain to see if the bond holds.

They are always professional and honest. Both times weve had them out, they suggested we not have work done but do it ourselves. They gave us step by step instructions on how to do the work. I will definitely continue to call them in the future.

Great! Prompt and professional. Came out the next day and explained everything to us. Also, best price bid we got.

From start to finish I was very please with the service. The problem was repaired to my satisfaction the first time and they were prompt and professional. The price did not exceed the estimate and there were no surprises at the end of the job. All in all I would call them again in a split second if I had need of their services again.

We had a good experience. Shawn was very knowledgeable, polite, thorough and gave a competitive price. He called early in our appointment time frame, to say he would be a bit late, which I greatly appreciated. He did not try to sell anything, but what we needed. We have not decided to have the work done yet.

Other companies that bid on the job asked more questions and looked at all the problems up close. They were very nice and came when they said they would. Price seemed a little high for being 10% off.

Great company. Our representative Sean was easy to work with. Called us to see if he could come early when he was running ahead of schedule. Gave us Angie's List discount and a price break on the added work we found. Work crews arrived when scheduled and were pleasant and professional. We would recommend them and use them again.

Called the company and set up an appointment. The estimator came out and was an hour late. After being at my house for 20 minutes, he left with what I believed was insufficient information as he appeared to not be interested. I never received a call back with an estimate or any return phone calls when I left messages.

They gave us a good price and came when they said they would. I was pleased overall!

After a quick assessment, Bob Weitzman was incredibly helpful and up front about what the basement needed. And in his assessment, it needed nothing. He noted a crack in the wall, but stressed that since this was neither structural nor causing water to enter the basement, the repair would be more for peace of mind then actual necessity. If I needed work in this area, I'd use them.

I set up an appointment for a free estimate. The company did a good job of confirming the appointment and the salesman called to let me know he was on the way 20 minutes ahead of time. Over the phone he began asking questions about the problems we were experiencing. He started to diagnose the issue over the phone and told me I would need a sump pump and drainage tiling, the most expensive possible solution to what was going on. I asked him if he was actually going to come to my home and take a look around. He told me he had 24 years of experience and could figure out what was going on just based on what I was telling him. Once he did arrive at my home, he continued to do a hard sale for a sump pump system and drainage tile. I felt that this individual was more interested in making a big sale than helping me solve a problem in an informed way. This experience made me very wary of using this company, and I am looking at other vendors offering this service.

The salesperson was very professional. Matt, the one that came out to confirm the work was also very professional. The crew that came to do the repair did so quickly. I had the same job done two years ago in another part of the basement with a different company and found this time around it was a much better experience. Ask for Jose to be your on-site foreman.

The salesman (Todd) was nice and provided his estimate as promised. The work crew was polite and did a great job - no complaints. The concrete pour and cove molding looks very nice. Great work performed as promised.

We were told by our inspector, and our neighbors, to get a sump pump in our finished basement (a very expensive proposition). Bob came out and looked at the basement and the foundation and told me we really didn't need it. Very honest. I highly recommend them for their integrity.

Everyone at U S Waterproofing was very nice to deal with; particularly the job foreman and work crew. Everything was done on time and to specification. The village inspector had no problems with their work.