U.S. Waterproofing

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I have had US Waterproofing at our home three times in the 18 years we have lived here. Each time they were excellent! This new problem did not stem from a previous visit, but was a new leak in the basement coming from a widow well. Todd from US Waterproofing came out to evaluate the situation. He proved that it was the window well as the liner had removed itself from the building wall.  Water was leaking in around the window and coming down the wall into the basement.  He said they could install a new well liner and put a membrane around it to seal off any water coming from the outside.  He also suggested we have covers installed as this would prevent some water from coming into the window as well (pun intended).  The company's work would only be warrantied if we had drains installed in the well which they could provide, however, never having seen any drains in the window wells I could not be certain.  The gentlemen who came to do the work dug out the wells (2) several feet deeper than had been previously and discovered drain tile.  They did an exceptional job.  They showed me the membrane material they would be using, the rocks they would replace in the well and the well liner which they attached to the building.  Great job - only took a few hours. 

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They did a good job, but they constantly tried to upsell me which I disliked.

I hired US water proofing to fill 3 cracks in our basement wall:
I can't comment on the quality of the work coz the cracks were filled last week and we will have tow oat and see how they hold up through the years
But I would never hire them again:
1. The workers lie and tell you a completely different story than that of sales person who sold you the job.
2. There is no project manager assigned for your job. its the sales guy who does not visit your site again, and there is no one who will visit and ensure that the job is being done in a satisfactory manner except for the workers. The sales man is pretty clue less about the job once he has completed the sales.
3. The office staff is so rude, when I was trying to explain to her that her worker left the job incomplete - she did not apologize and instead banged the phone on me.
4. The salesman then re scheduled us to complete the work but the office did not call with time the crew will arrive and no one came. But the sales man claims that the workers came and also called me and no one was home. While i have no calls, and no one came.
4. The office, the workers and the sales person are totally unaware of their communication with the client. They all tell you a different story and customer service is horrible.
I am extremely disappointed with customer service experience with these guys and my job is still left incomplete.
Would never hire them again.

They know exactly what they are doing. He fixed leaks in the basement and the cracks.

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I signed a contract with USW on 8/14/14 to stabilize my sinking foundation with piers. I paid a $4750 deposit by check. I was promised by Chris Nava and another Chris that the work would begin by the 1st week of October, 2014 as I had to rebuild my deck for emergency egress before winter set in. a few weeks later, I added two change orders: 1. add two more piers. 2. Remove and replace the front stairs(they were sinking and pulling the front wall away from the house). I was assured(once again) that US waterproofing(USW) does NOT hire any subcontractors and that they have their own concrete division.
In mid September of 2014, i removed my entire rear deck to provide access to USW to set the piers in the rear of my house. After not hearing anything from USW by mid October got on the phone with my contact Chris Nava. He told me that they wouldn't be able to schedule my work until mid-December! I was extremely irate. I got on the phone with both of the owners, Barry and Matt, and they explained to me that they were experiencing "growing pains". After a few phone calls back and forth between myself and Barry and a V.P. named Chris S. it was agreed upon that USW would do the work right after thanksgiving and Chris S. promised me that I would receive a 10% reduction in the price of my contract($2k) for my troubles. I agreed not to cancel my contract with USW.
Work began the day after thanksgiving and lasted a few days. The house shook for hours as one end was lifted and then slammed down repeatedly. The piers were set and the house lifted but nowhere close to being level as originally promised. Chris Nava told me it was too late in the year and too cold to remove and replace my front stairs and I was assured that they would be done the first thing in the spring of 2015. I paid another $6k by credit card to USW the 1st week of December which left me with a balance of roughly $10k. two weeks later, Chris Nava asked me to make another payment, to satisfy the first portion of the contract. He said that they needed the the foundation work to be paid in full before the end of the year. I agreed to make another $6k payment( in late Dec 2014, by credit card, to satisfy that portion of the contract. Chris Nava said we were paid in full for the foundation work and all that we had left to pay for was the concrete removal and replacement, roughly $3500.
As I was replacing the deck, I noticed that during the setting of the piers, I had some significant cracking of my foundation wall and that USW never performed the epoxy injection on the cracks that I already had per the contract( 2 free cracks filled). They also did not supply me with the pier logs within 30 days of the piers being set, as per terms and conditions of the contract. When I brought this to the attention of Chris N. he told me that will all be taken care of in the spring, when the stairs get removed and repoured.
Fast forward to Spring 2015. I was informed by Chris N. that USW would be beginning work on my stairs the first week of April. They came out and removed dirt and clay from one side of stairs. Instead of laying down plywood to protect my landscaping, they piled it all up on finished landscaped areas, behind retaining walls. It took them 2 days to remove the stairs. they said that a crew will be out the next day to frame the stairs. Well, that did not happen due to "truck trouble".A couple of days later, the crew finally showed up without the necessary work permit frpm my village. I turned them away. a couple of days went by and the necessary work permit was obtained listing USW as the contractor. Work began and I complained that the footings were only 18" deep and not the 42" required.  They began pouring the stairs without addressing the problem of footing depth and without putting lubricant, aka "lime juice", on the forms. I tried to inform them that the concrete will stick to the forms, but, again, no response.  The pour was done. The sat around waiting til 4 pm to allow concrete to cure. When they poured into the forms, they did not vibrate them, as they should have. Concrete stuck to the forms, creating what is known as honeycombing. They finished the exposed side, but the side that has the landscaping they just left it. the finishing work on the treads and risers was also deficient, i.e. sharp edges where tread and riser meet the side wall. I had to run inside quickly and in the 5 minutes I was gone, the crew had packed up and took off. Further, I had some nice unilock pavers neatly stacked out of the way and they took them and threw them in the piles of dirt and clay, breaking and chipping them. I had planned on putting those back in next to my new stairs, but many of them are damaged. The following day I informed Chris N. that the work was deficient. I set up an appointment that was convenient for the 2 of us a few days later.
In the meantime, the stairs didnt look straight. I took some measurements and found out that, indeed, the stairs were 2" out of square with my house. Further, the stairs are not plumb either. On both sides, at the highest point, the landing bows to the center 3/4", meaning that they didn't bother to place a vertical level on the forms before pouring.
So, the day of our meeting, Chris N. showed up with a concrete expert from USW. They both agreed that the honeycombing on the landscaped side of the stairs is an issue that could cause failure of the concret when moisture gets in and expands and contracts. They offered some type of remedy that I would have accepted if not for the other issues. It was then that Chris N. informed me, for the first time, that they had used a sub contractor for this work. I pulled out the change order, signed by both of us, which reads: "USW to remove and replace front stairs". I informed Chris N. that I was not happy. I do not deal with sub contractors that I have not had the time to investigate thoroughly. I reminded him that both he and Chris S. sat at my dining room table and swore that they do not use subs. I also informed him that, if i knew that they were going to sub this work out, I would NOT have hired them to do ANY of my work.
I wanted to fire them on the spot but, under the Illinois Home repair and Remodeling Act, I must give them a reasonable chance to fix the deficiencies. About a week later, Chris N. texted me and asked me if the concrete sub can come by and investigate the stairs. I told him no. I explained that I will be busy that day and that I did not want a guy who I have know idea who he is poking around my house. I informed Chris N. that the 3 of us would meet together. The following Monday, Chris N. informed me that the sub showed up anyway. the guy, Fermin, owner of D & D Concrete, is guilty of criminal trespassing. I again told Chris N. verbally that noone from D & D or USW is to be at my house without my approval & I would file charges if it happened again.
Chris N. explained that D & D would remove and replace the stairs at no extra cost, that USW was going to pay for it. i was still upset that some strange guy that I don't know and did not have a chance to investigate, showed up at my home, while I was away but leaving my wife home with our two small children.  Chris N. then said that, in regards to the stairs, "You are picky and particular." Really? I do not think that asking for a professional job to be done when I am paying for a professional job to be done is "picky and particular".
Anyway, that conversation took place mid-April, 2015. I remembered that I still must give them the opportunity to fix their mistakes, so I agreed to let D & D replace the stairs. two months later, after numerous excuses, having to cancel both of my sons' birthday parties, a warning from the village about the continued deplorable condition of my front yard, and the inability to have my kids outside to play, I had enough. I was forced to fire USW. This was mid June 2015.
I had to purchase a sealer for the stairs( as the concrete

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They came to do the repair but I never got a good feeling about it.  They charged a lot for one crack.

Their prices were a little high. I would use them in the future.

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Sales agent came out and gave me a sales pitch. Sent me the wrong contract without the correct agreed upon prices. Never sent me a new one until I contacted him twice about it. Scheduling was supposed to call me to schedule a time for service. I had to call them to set up date and time. I got a card to call the day before to get a time window when they were supposed to come out. I called at 1:30pm the day before and could not get ahold of anyone. It was suppose to be done in two trips. It took three because the scheduling lady didn't order four window coverings but only two. Then in the end, I get an email saying they never charged my credit card for the deposit when clearly in my account it shows that they did. I don't understand how anything is the done at this company. It's mistake after mistake. Next time I would probably go with someone else. If the company itself is this unorganized, I can't imagine them sticking by their warranties.

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