Pool and Spa Service, Pool Sales Construction and Installation
About us
We are a family owned business that builds, renovates, and services pools. We perform our work with our in-house crews. We accept payment by check, visa, or master card.
Business highlights
24 years of trusted experience
Services we offer
We build inground concrete swimming pools and spas, resurface concrete pools, install new tile, install new equipment, repair swimming pool equipment, open and close pools, and provide weekly maintenance for pools.
Services we don't offer
We do not service above ground pools, vinyl liner pools, or stand alone hot tubs. We also do not do patio repairs.
We purchased a home in Tinley Park, with which had an in-ground pool installed by Sunset Pools & Spas. The owner provided the terms of the pool installation, including the salesman name, John Luisi. Since opening the pool, and being new pool owners, we had questions, so I called Sunset Pools & Spas. When I explained who I was and the purpose of my call, I was told that they had no record of installing at my address. I continued to provide information and was told that they would have to "do a little digging," and get back to me. Obviously they never did. I tried contacting them via email, but they have continued to be unresponsive. It is extremely unfortunate that a company would disregard their work and avoid contacting a customer.
Description of Work: Pool drainage/possible leak
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Sunset Pools and Spas, Inc.
[Member Name Removed], We installed the pool 10 years ago and after the installation that was the end of our agreement with the owner. We have not provided any service or repair for that pool since then. We are under no contract to provide any type of service work for this pool. It was difficult to find information on that project because our records are by last name and the name was deactivated in our system so the office staff that tried to assist you had no record and was completely honest when they told you they had no record of it. Thanks, Nick Luisi
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
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Service Categories
Pool and Spa Service,
Pool Sales Construction and Installation
FAQ
Sunset Pools and Spas, Inc. is currently rated 1 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 4:00 AM
Tuesday: 9:00 AM - 4:00 AM
Wednesday: 9:00 AM - 4:00 AM
Thursday: 9:00 AM - 4:00 AM
Friday: 9:00 AM - 4:00 AM
Saturday: Closed
Sunset Pools and Spas, Inc. accepts the following forms of payment: Check,MasterCard,Visa
No, Sunset Pools and Spas, Inc. does not offer free project estimates.
No, Sunset Pools and Spas, Inc. does not offer eco-friendly accreditations.
No, Sunset Pools and Spas, Inc. does not offer a senior discount.
No, Sunset Pools and Spas, Inc. does not offer emergency services.
No, Sunset Pools and Spas, Inc. does not offer warranties.
Sunset Pools and Spas, Inc. offers the following services: We build inground concrete swimming pools and spas, resurface concrete pools, install new tile, install new equipment, repair swimming pool equipment, open and close pools, and provide weekly maintenance for pools.
We do not service above ground pools, vinyl liner pools, or stand alone hot tubs. We also do not do patio repairs.