Residential Heating and Cooling

Great, they worked with me to honor a coupon that I had from Angie's List but they had meant to remove.

Eric and team were phenomenal. After several meetings with Eric to discuss possible new systems to replace a 20 year old system, initially went with a complex system of zoned dampers that just didn't work with the current duct work after several attempts at tweaking the operation. Eric and team didn't leave me hanging though, they came in, removed the initial system, and installed a secondary system that is working great. Was even more impressed with this second team of installers, tight installation and everything configured just right to work with my owner-supplied Ecobee thermostat and sensor system. Highly recommend this company, you won't be disappointed.

We bought a house in 2012 and our inspector recommended Residential for our HVAC needs. Eric and his team came in and sold us on a large HVAC unit and also said that all of the returns needed to turn into supplies and vise versa (house was built in 1939). I wish that we had gotten a second opinion because since then we have had three HVAC companies in our house and they all shake their heads at what Residential did. After doing a major reno to the house this year, a different HVAC sub-contractor had to contact the manufacturer for our warranty information. He comes to find out that the $13K we spent with Residential was for a USED HVAC unit that is not 5 years old (installed in 2012), but actually 9 years old and was originally installed in a house in WI!!! The sub-contractor also had to reverse what Residential did with the supplies/returns because they clearly had no idea what they were doing in our house. Please DO NOT use this company. They don't know what they are doing and they will scam you! I did email Residential to see if they could explain the discrepancy. Three weeks later (and a reminder email), I have not heard anything from them.

The humidifier was leaking so he came to check on that and do the yearly maintenance while here. The work took about an hour, they do pretty good work. I think they can work on their price ,I have found lower costs elsewhere.

Steve was really knowledgeable, willing to explain all the details and answer questions. Very thorough inspection. Will use his service again.

Fantastic! Outstanding attention to detail and genuine concern for a job well done.

The owner called me back right away and discussed the problem, then he came himself to fix it, because we were going out of town early the next morning and needed it fixed before we could leave. He got it running again and temporarily fixed the leak, and said he would come back when we got home to finish the repair if the leaking came back. We couldn't be happier with the service and how helpful and friendly they were. I highly recommend calling them for all of your heating and cooling repairs.

Moved into a town home that needed some attention. Little did I know that the A/C was not functioning at all. It was a very hot and humid week and could not accept the thought of sleeping through this weather with no air conditioning. Eric responded to my problem immediately diagnosing the problem with my old A/C fast. He went out of his way to accommodate. Once it was realized that my A/C unit was old and dysfunctional, he proceeded to give me a great price on what I thought was going to be much more expensive for all of the work required to cool my home down. Not only was he responsive and professional at every level but his crew did amazing work. He made a bad situation good, that's all I can ask. Highly recommend and will definitely utilize his services for any work that needs to be done in the future..

It went great. He was on time and got the work done in timely manner. Explained the problems and gave us helpful hints. John did a great job.

It took three days to install the furnaces and A/C systems in our home, and another 1/2 for a different crew to clean our ductwork. Everyone on the team was respectful, friendly and highly professional. Our only issue involved the garage heater - this was supposed to be a direct replacement for the one that was originally installed. However, they received a different model and my husband had to ask them to stop trying to fit the proverbial square peg into the round hole. They did, without objection, and replaced the system with the correct one the next day. Other than that and a couple of screws we found from the old garage furnace, the job was done beautifully.

After checking the furnace the tech determined that it was the filter on the humidifier that was making the noise, hitting the fan. Our furnace is old, probably put in when the house was built in 1997, and the technician was intent on selling us a new furnace. Our son, who lives with us, said that he didn't want us to buy a new furnace, rather wait until this one stopped working. The technician made remarks, like "you seem afraid of your son", and when I said that we couldn't really afford a new furnace for $2350.00 he dropped the price to $1900.00. Thinking that perhaps we shouldn't pass up a good deal we agreed and put down $500 for the new furnace to be installed the following week.. After thinking it over we, myself and my husband, decided that we shouldn't have agreed to purchase the furnace. I called the office of Residential Heating and Cooling the next day, stating that we had changed our mind and didn't want to purchase the furnace. The lady that answered the phone was very nice and said that she would have "Tony" return the check. However, Tony called and he said that he would have the check shredded at the office instead of returning it. I hadn't paid for the new humidifier filter and offered to send a check for it, $25.00. He said to not send a check, it was free. I think the company is probably very good from other reviews I've read but the tactics that Tony used I feel are not professional. We are a elderly couple, in our late 70's and 80's and I feel he wanted to take advantage of us. .

Good company, very prompt, good service. No complaints. I would recommend them.

Excellent. They showed up promptly and began by laying down protective floor covering on all hardwood and carpeted areas they were going to walk on. They worked non stop for likely 8 - 9 hours to complete project. They meticulously cleaned up all items from old furnace and removed from premises. An example of their focus on excellent service: Toward the latter stages of the install I picked up a broom we have and began to sweep up some of the debris that accumulated during install and one of their workers asked: "What are you doing?" He proceeded to tell me I need not sweep or clean anything as they would take care that everything was as neat or neater than when they came! And they did.

Great service! Great company! Highly recommend.

He came out on time and service was very professional and thorough. Much better service and pricing than 4 Season's heating and air which I have been using in the past. I will use Residential Heating and Cooling for all my future needs from now on.

I bought a coupon from Angie's list to have Residential Heating and Cooling come out to our new home and evaluate our 18 month old broken A/C system. A different company's sticker was on the unit, but when I reviewed the file left by the previous owners, I found that they had visited on 4 separate occasions in a year and a half but the A/C kept going out. Even though I was certain some things would still be under warranty, I wanted to get another opinion rather than go with whatever band-aid fixes the other company seemed to be using. Basically, I wanted to find out if I had been stuck with a lemon that needed to go. Residential did have a hard time making it to my house (rescheduled 3 days in a row), but it was the middle of August, so I am sure it's their busiest time of the year. When the owner (?) of the company realized we had been put off for 3 days he came out right away. He inspected the unit and all the paperwork. He told me what he thought the problem was, gave me an estimate for labor (said the parts were definitely under warranty), but then told me to call the other company first and ask them to do the work! He said there is no way a system under 2 years old should be having these problems and the original company ought to make it right for free. He didn't want to charge me over $200 in labor for no reason. I really appreciate that kind of honesty and integrity. I would highly recommend this company for that reason. (And he was right, the other company did come out and do it all for free. And when I leaned on them a little bit, they replaced the whole blower motor and controller board so hopefully we are good for years instead of just a few more months). I hope someone gives these guys some business after reading this review. I will have to stick with the other company until my warranty is up, but I am definitely going to keep Residential in mind for the future!

Eric returned my phone call within fifteen minutes. He set up an appointment that fit my schedule. He was on time and the work was completed to my satisfaction. Excellent job! Thanks

I honestly don't understand all these great reviews. We had an old furnace that couldn't keep up with our air conditioner causing things to freeze up. They installed a new furnace and left without checking to see if the air conditioning problem was fixed. Of course, the air didn't work. I called to come back and fix the problem. When they returned they spent several hours trying to determine why things weren't working. Finally, they said it's probably a dirty coil but couldn't be sure. It might also be the air conditioner. They generously offered me a nice "packaged" fee to replace everything. Our air conditioner is only 7years old.That was when bells started ringing in my head that something wasn't quite right. I got a second opinion. Within 5 minute the other heating service found the problem. Apparently, the duct work wasn't attached to the furnace and all the air was blowing out the back end. They also found the opening for air intake was cut way to small. After the new company removed the badly installed furnace and put in a new one everything is working as it should. Asa footnote, I will say the owner settled with us without much of an argument. That was much appreciated.

Answered my semi emergency call first thing, set up a convenient time FOR ME, called later to confirm appt. Arrived at the house b4 me and Chris had already started to try and figure out the air conditioning problem from what he had access to. Solved it, cooled my house and all was well with the world. This is not the first time they have given me such service. I have signed up for the maintenance program and look forward to heating and air conditioning Nirvana!

Eric came out and spent several hours working with us on the replacement of our central air conditioner. He was exceptionally pleasant, knowledgeable and professional. I am a HVAC dummy and he took the time to explain our system problems in terms I could understand. He explained his business to me and explained why his company was the right choice. In the end, we decided to go with our current heating contractor to avoid complications in case of a system failure. I absolutely could have chosen Residential heating and Cooling - I felt their price was fair and that their service would be excellent.

On 5/20/14 I started reading reviews on heating and cooling businesses on Angie's list. On the morning of 5/21/14 I called Residential Heating and Cooling at 7:10 am to have someone come and look at my 23 year old a/c. They had a technician at my house by 10 am that morning. The technician serviced my a/c and left. Later that same day when the a/c was not cooling, I called and left a message at 8 pm. At 8:10 the owner himself called me and said he would be at my house at 8 am. The next morning he troubleshot my a/c problem down to a massive leak. Due to the age of the unit, it was 23 years old, we decided to have it replaced. We arranged to have my new a/c and furnace (my wife and I also chose to have our equally old furnace replaced at the same time), installed on 5/23/14. The installation technician had the old unit removed and the new unit installed by 3 pm. The new a/c works great. Everything went extremely well and I would recommend Residential heating and cooling to anyone. I will continue to do business with them in the future.

We required a technician to come in and complete a furnace inspection in a rental unit on short notice, since it was required by the village. The lady that handles appointments was extremely pleasant, and even suggested the coupon available on Angie's List as a way to save some money. The technician arrived on time as committed, was very friendly and completed the inspection in a very professional manner. I will not hesitate to use them again when there is a need.

I made the call, they answered live, understood the rental situation, scheduled for the next morning, coordinated with my tenant. called with repair estimate and performed repair. Under $100 bucks and done perfectly. Will use a gain. They were late, but only because the truck broke down

Residential Heating and Cooling: Overall; Good job; I appreciate what their service person did to keep my older AC unit running just a little longer, and for coming out quickly. The person who took my info was exceptionally professional helpful & pleasant on phone. The service person was quiet, w/few words, but seemed to know what was needed and so did find the problem promptly. Will likely call next time I need AC/Furnace work in future, as the business (apparently a family owned one) appears to be eager to do work well. Ann (think that was her name?) was Very helpful on phone, and in arranging a time quickly on my only day off on a fairly busy hot day.

Great experience! Over Memorial Day weekend my air conditioner stopped putting out cold air. Like anyone else I hoped it would magically start working again on its own. After a long hot night, I decided enough was enough. I am a big believer in reviews and Residential Heating and Cooling was well reviewed. I called at 8:30 am and spoke with Eric over the phone. Eric was very friendly and professional and despite being busy, he said they would get me in. On a side note, it?s hard for me to use my phone at work, but Eric accommodated me with text messaging, which helped a lot. Shortly later he was at my home and explained what the problem was, and what needed to be done to fix it. Soon after, cold air began to flow again. In my opinion, Eric was very honest in explaining everything. He didn?t promise miracles, didn?t try and upsell anything and let me know what I could expect from my 20+ year old system.