F E Moran Security Solutions

I was contacted by Moran in January about upgrading my home security system. We have had the system since 2009 when it was installed by Myers. They were purchased by Moran a few years ago. They wanted to charge me $200 for the upgrade and have me sign a contract for a year's service , raise our rates, and take away our service agreement (signed with Myers and supposedly gradfathered in by Moran) stating that we would not be charged by service calls to our home. I chose not to sign on for the new agreement. I continued with my service with them until I had time to explore switching to a new company. When contacted by Moran, I told them that we periodically set our alarm off by accident. When it has happened in the past few months, we get no follow up call from Moran like we did when Myers owned the company. No one from Moran did anything about this. A couple weeks ago, I set the alarm off on purpose to see if they would respond as they are supposed to. I received no call from Moran. If they are not following up with a call, we are left unprotected in case of an emergency yet they are still expecting us to pay our bill for NOTHING. I have written to them- local office and corporate asking them to e-mail me (I am almost impossible to catch at home and cant usually answer when at work)with a response. After over a week, I have heard nothing back from them. I am dropping my "service" with them since I am receiving no service at all and switching to another company. Very poor performance and NO communication.