Reviews
2.33 Reviews
Showing 1-3 of 3 reviews
CARRIE K.
11/2008
air duct cleaning
+ -1 moreOVERALL - Horrible company, horrible customer service. My complaint about the tech using the "N" word in my home was considered a "personality conflict" by the management. Mgt. stated that he can't "comp" us for anything because then he wouldn't be making any money!!!!! NO CUSTOMER SERVICE SKILLS!!!!!
Description of Work: DO NOT USE 4 NEW AIR INC. Hello everyone! Many times, when I am on the receiving end of bad customer service, I just roll my eyes and walk away from it. This time, however, I have decided to pass on my experience w/ "4-New Air, Inc. because it was so horrible! I encourage you to pass it on and warn those that might be looking to have their vents cleaned. 4-New Air Inc. seems to be throughout IL. They post coupons, a lot of the coupons, so yes, they are cheap, but here is what happened to us. 1. Tech used the "N" word within 5 minutes of being in our home. There is absolutely no excuse for this, ever! And when I called him out on it, he just started laughing at me. John, the manager called this a "personality conflict!" 2. The 4 New Air, Inc. coupon states that they insert brushes into your vents to clean them thoroughly. However, all the tech had was a leaf blower that he used to blow dust down into the furnace where a large vacuum was hooked up. They did not remove the covers on the return vents. FALSE ADVERTISING! 4. I asked ahead of time if the tech would wear "booties" over his shoes so he did not track dirt throughout the house. I was assured by Adam an hour before the tech arrived that this is customary and that all techs wear booties or take their shoes off. This tech did not know what I was talking about and ended up tracking dirt throughout the house. John, the manager, said they do not use them. 5. When he was done, and walking the 8 inch vacuum hose up from the basement (which was still left on), he sucked up my REI vest. He was able to pull it out, only after it was ripped. My bluetooth was in the pocket of the vest, and is now gone. The company said it is not their issue and that it is standard to walk through the house with the large vacuum (with an 8 inch wide opening) still running. So now, our vents are not cleaned properly, my vest is ripped, my $100 bluetooth is gone forever, and this company says there is nothing they can do and they are not liable. I can only imagine what else gets vacuumed up while in a customers home. John, the manager said "if I comped your visit, I am not going to make any money!" This company is clueless as to what the term "customer service" means.
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$143.99
Kristie P.
09/2008
air duct cleaning
+ -1 moreThis was set up by looking in the Clipper Magazine. We had called 2 other companies on Angie's List, left our name and phone number and they never called us back. They said they would arrive between 10am and noon. They showed up at 9am. Didn't call first. Showed up in a white, unmarked van. Never used shoe covers so they tracked in a lot of grass from the lawn that was mowed last night. They tracked grass into 2 bedrooms that have new white carpet in them. They went in each room and used a TORO Leaf VAX to BLOW into the vents for a few minutes. The room I was in, they didn't even take off the register. The big vacuum that was outside had holes in it, I wonder how much suction it had. They didn't use any brushes in the vents, just the leaf blower and suction. They asked us for a garbage bag. Guess they didn't have any. They sprayed anti bacterial spray into central air and turned the blower on for a few minutes. I guess I don't understand what they really did in terms of "cleaning" out the vents. I was under the impression there would be brushes involved. Next time we will be more careful in asking questions prior to the work being ordered. We got what we paid for, actually I think we paid a lot for what they did in 30 minutes.
Description of Work: Air Ducts cleaned.
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$255.99
joseph S.
10/2007
air duct cleaning
+ -1 moreI don t think it was as thorough of a job as I would have liked. They were cleaning one of the ducts and they broke out some of the plaster. I think they were sloppy and should have been more careful with certain things. The price though was very good. I guess it is true that you get what you pay for though.
Description of Work: Our house is around 1200 square foot and they vacuumed out all of the air ducts throughout the house.
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Yes, I recommend this pro
$145
Contact information
538 PRATT AVE N, Schaumburg, IL 60193
Licensing
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Service Categories
Air Duct Cleaning
FAQ
4 NEW AIR is currently rated 2.3 overall out of 5.
No, 4 NEW AIR does not offer free project estimates.
No, 4 NEW AIR does not offer eco-friendly accreditations.
No, 4 NEW AIR does not offer a senior discount.
No, 4 NEW AIR does not offer emergency services.
No, 4 NEW AIR does not offer warranties.
Contact information
538 PRATT AVE N, Schaumburg, IL 60193