Preferred Roofing & Exteriors

Preferred Roofing did a wonderful job for us. The owner, Fred Landmesser, provided a detailed contract outlining every aspect of the work. He uses quality Owens Corning architectural shingles and other materials are upgrades as well. There are no short cuts. The roofers replaced certain sections of wood that were improperly nailed by the prior company. Our roof is solid and aesthetically pleasing - a real improvement to the overall curb appeal of the house. Besides the quality work Fred’s company provides, expect some excellent customer service. Fred called us multiple times - to update on orders, schedules, arrival times, etc. He picks up the phone or shortly calls back. That’s comforting when you have engaged a company for a big ticket project. He made good on every single thing we discussed. The clean up was amazing with landscaping and lawn protected by tarps. The men use a “magnet on a pole” to pick up stray nails on the ground. I highly endorse Preferred Roofing for a worry free roofing project.

Initial responsiveness was great. After a storm in May 2017 the sales team was very helpful in getting the estimate and working with the insurance company. The job was completed in a reasonable time and appeared to be done well. Then it was time for the inspection and I have heard from Fred only once in a cryptic email he sent in the middle of the winter. I notified Fred the first time as soon as I received the city inspection letter indicating the roofing work his company performed failed inspection due to improper flashing around the chimney. After several calls and follow up emails I was told they would get to it after some larger jobs they wanted to get done before the snow arrived (that says a lot right there). Larry did reach out to me on March 18th via email and said he "would send one of the guys out to take care of the chimney". Well it is now June 2018, I think the snow is gone as we do not live in the Alaskan mountain tops. I have continued to leave voicemails and emails for Larry, and surprisingly there is no response. Well, I am now left to find a contractor to complete a small job since Larry seems to focus on only the large jobs and is to arrogant to fix his mistakes and stand behind his work. Larry and his company are the guys that give contractors a bad name, he appears to operate his business by the "taillight warranty" so be sure to consider this when you are seeking a roofer. Bye Larry, the next communication from me will be the bill I send you when another company fixes your poor work.

I had them install a new roof for me back in 04/2017. At that time, they were really doing a good job. I was promised that even if there will be snow, there would be no build up of water. But we had snow a few days ago, and there were water build up once the snow started to melt. I tried contacting them in their five offices but the automated response says they are closed for the season. The insurance said we must take care of these water as it will cause molds. There were water in the windows, the master's bedroom, and I have been placing buckets for the dripping water.

Well we're do I start...... I was quoted almost 18k to have a new roof put on my home. It was under what I had budgeted for so good this was going to be a complete tear off. So I added some gutters onto the job.... I was now sitting at over 22k still held my budget. The work was done in May of this year. I was not living full time in the home yet. So the work was going to be done while I was not at home. On the day the work began I received a phone call from the foreman Mike telling me we had a problem he explained to me something about my roof having glued down insulation board and it wasn't coming up and because of this the would have to put new plywood down over my entire roof in order for the shingles to sit flat. If I didn't do this the roofs waranty would not be valid nor would it look right, so what choice did I have a 10k hit I was told over 135 sheets of plywood were needed. I was not around to see any of this so took mike at his word. Well fast forward a few months I start doing my kitchen remodel find a leak in a wall coming from an area of the roof that was just replaced. Called mike to find out he left the company but he would call someone to get them to my home. A few days later a gentleman showed up to look and said he couldn't see were it was coming from but would redo the flashing around the area. Ok Another month goes by and low and behold another leak now has started in a brand new area in my brand new ceiling in my kitchen. Called Mike again to get a name of someone because I had already left 2 messages with no response. Mike said he would call still nothing I called Mike back after another week passed he then gave me Fred number I have now as of today left 3 messages with no response from the company. I am sitting here in my new kitchen watching water drip from my ceiling and thinking I am going to have to spend more money not only fixing the roof but also now my kitchen. The roof was supposed to lay flat after a few months of setting I was told well for the most part it does except in areas that our around my stone chimney. So now I am wondering did the actually resheet my roof with new plywood....? Since I am having these problems I have to wonder. Since both leaks that have happened are in areas were the flashing is did they replace my flashing correctly. Or did the do anything they said except for laying a new roof down. I was not at home to see so now I have to question this entire job were will the next leak start? So much for using Angie's list who rates them an A. I would not recommend this company to people who are looking for fast response if you have issues.

Job completed on time and looks great. Very prompt and professional. Would hire again. Highly recommend

Had them do our roof back in 2015, great work and no problem. Selling our home and the home inspection identified a "potential" issue that needs to be looked at. One reason we chose PRE was because of their excellent 10 year Labor Roof warranty. I started calling them three weeks ago to discuss the reported problem. I call every other day, leaving detailed messages of our situation. I call in the morning, noon and night. I never hear back. I wonder if these guys are even in business. So I have to give them a less than stellar review, only because they do not seem to be honoring their Labor Roof Warranty. If they would just call back and talk to me, I would leave a more positive review. But for now I would just offer caution to others.

The time span from first estimate visit (there were 2 estimate visits) to roofing was 2 weeks. Mike Roller is a knowledgeable and friendly person; he answers all questions in an understandable way, suggesting options. Return calls were sometimes a day or so later, sometimes not at all. I had to call several times to reach him. The company did have to reschedule the roofing appointment by a day due to several workers not showing up. This of course affected the company's roofing schedule for the day and perhaps for the week. Nonetheless the job was done in about 6 hours including clean-up. I inspected the roof after the crew left and I was satisfied with the quality of the workmanship.

Preferred roofing & Exteriors messaged me within half hour of messaging them. Fastest of the 3 companies I messaged. Mike showed up, he was professional, very knowledgeable of what was needed to be done. He inspected my attic and roof and found the issue. He did not charge me a service fee like the other two companies were trying to do. Super cool guy. If You were to ever need anything he's your guy. Thanks Mike

Mike punctuality in arriving 10 minutes early for our appointment was very much appreciated. He took the time to explain the structure type of our attic and why certain types of ventilation would and wouldn't work. He indicated that our current situation was within reason in terms of vents and insulation, but provided some possible ideas for the future when we have the roof redone. After sharing plenty of knowledge he didn't charge a visit fee because no work was done. I will absolutely call Preferred back whenever I need attic or roof work done.

They're a bit busy. You will be happy, if you're patient.

By going up into my attic, Mike found a hole where my air conditioning system exhausts to the outside. He patched it from the outside. He also took many pictures that showed holes in the tuckpointing of my brick house. He surmised that my water damage was due to these two problems. Mike did not charge me for his time and work, even though getting to my house in Evanston from Crystal Lake took him a long time.

The work they did was so awesome. I've had several people comment that it looks like a new house. Michael Roller, the project manager, knows what he's doing. He's very considerate and kind. All of the workers were polite and considerate of my feelings. I'm so happy with their work. I'm having them put up new gutters because their initial work was so great.

Excellent job. Responded to initial inquiry within 24 hours. Came out for inspection within 2 days. Provided quote within 2 days. Work was done 2 weeks after and they did a great job. Everything on the contract was done as spelled out plus a few extras.

Mike Roller was fantastic. Very thorough and professional our first meeting - you know what you're getting, what your options are, and all costs up front. I appreciated Mike's honesty, and how accessible he was to answer questions. I needed my roof done quickly, but the weather forecast was looking ominous. Mike called me the night before and the morning of, and we managed to get his crew in, roof on, and all cleaned in 1 day. I researched and got quotes from 5 companies, but in the end went with Preferred Roof because their price was very competitive, they use quality products, and they've been doing this for 20+ years. I know if/when I have an issue they will be around.

He was very clean and very knowledgeable. I understood everything he sad. I felt very good after he left. The price is unbelievable.

I am completely satisfied. Mike Roller was obviously knowledgeable and gave a complete presentation. I was happy enough with the price that I chose to add a ridge vent. The job was done and the yard clean in one day.

Preferred worked diligently with my association to remedy the problem. I was impressed with how prompt, professional they were and how clean they kept their work area. I had a lot of questions as I have not dealt with mold before. They were very patient with me and answered all my questions. I would have no hesitation to refer this company to my family and/or friends.

Total bust. It is too bad, I had my roof done by them and working with Steve was the best. This time when I called I got someone else. I believe it was Charlie. He stood us up three times. He rescheduled the first time saying it was too late in the day and he could't come after all, then he called again the second time saying he was not back in town from his trip. Then he didn't show up for that, my husband called him and it sounded as if he was just waking up, he babbled some nonsense while he was waking up and then rescheduled again. Since I had such a good experience the first time, I dismissed it as just bad luck. Well he came and did an inspection, said he would send us a quote for repair vs replacement. Guess what, never heard from him. What a waste of time. Completely disrespectful of us and our time too. I did end up replacing everything, just not with them.

Very well! On promrt and value for money !

Very well. He actually said the roof looked good and gave us some suggestions on what we could do ourselves. No need for his service. We so appreciated his honesty and sincerity.

Complete waste of time. Came, measured and never heard from them again.

It went great! The crew showed up when they said they would, they were extremely courteous and very hard working. Charlie showed up at our convenience to inspect our roofs and provide the estimate. We had them do both the house and the detached garage. After the estimate was done and the contract was signed I asked if they would be able to install a attic fan on the garage. They cut the hole and installed the fan I supplied at no extra charge. The flashing on the house took extra time and work due to it being a log home with a rock faced chimney. They found more rotted wood than what was in the estimate and didn't even charge us extra. Each day the crew cleaned up extensively. I would definitely recommend them to anyone who needs roofing done. We will be calling them in the near future to install gutters on both the house and garage.

They cleaned up well. There were a couple of issues, but they always came back and fixed them. I was very happy. The roof looks beautiful.

Was completely satisfied with the service. Preferred was the only provider that went up on the roof to inspect AND checked the attic prior to estimate. The other two did not. Mike was very professional and responsive throughout. We didn't have a complex roof, but it was started as we left for work and done by the time we got home. When there was a very windy day a week later, we noticed a couple shingle fragments on the ground. Mike was quick to come out and inspect the roof and let us know they were just pieces of the older shingles that had fell in the gutter under the leaves and the high winds had dislodged them(happens). Otherwise, no debris and magnets were used to find and remove any stray nails on the ground. Great service and i would use again and recommend.

Very nice people in the beginning. First rain after installation.(Sept. 18) .there was a.leak into the house. Called Mike to fix it...he applied tar to a metal flue flashing. Suspicious of the "tar", I called and asked why the flashing was not replaced, response:"it was a brand new flashing so it didn't need to be replaced. So we shingled over it." That would be a lie as I have lived in this house for 13 yrs & the flashing had never been replaced. I asked for a new flashing to be installed, Charlie arrived to repair it..I asked Charlie to show the old flashing to Mike & ask him how does it look new? Next major rain, the roof leaked again.(Oct. 31st) This time it leaked in 2 places. 1 inside the house in a corner & the other leak was on the outside of the house between the flashing and the wood siding. I called again, Charlie came out to repair at dusk when it was too dark to look at his handiwork. He nailed aluminum over the old, cracked flashing. Never bothered to caulk nail holes. At the time Charlie finished the repair, I asked him when he would return to finish all the repairs on the roof. I cited the roofing code violations.( I worked with the city to get copies of the codes.)He said next week...I asked for a specific date...he said he had to schedule it. I asked him if new gutters could be installed before the old flashing was replaced. I have a witness (the gutter contractor) listen to hear his response. He said, " go ahead and install the gutters...they will not be in my way when I return for the repairs". That was Nov. 5th. I Never heard back from him. I called to speak to Fred on Nov. 6 to get a date for the repairs. He stated they were not in code violation. However, I have 3 contractors look at this roof installation & they all cited the same mistakes: 1. no drip edge installed, (city code states it must be there and it can't be a 1 X 2 board instead) 2. Ice & water shield installed 1.5-2 inches too far back from roof edge (code violation) 3. Brick chimney flashing (I paid extra for this) is installed incorrectly. Gaps & nail holes were not sealed & no protective edge was installed 4.Old gutter flashing were not replaced. Made of steel, they are all cracked & wavy. New gutters cannot be installed because of the old flashing. 5.South end of the house, the shingles are installed 1 inch too short. 6.There was no caulk applied over the nails on the flashing on the front porch 7. No extra shingles were left behind for any future repairs.. An estimate to repair all the mistakes was created by 2 other contractors. The cost for all the repairs would be around $4500.00. That would make the total cost for a roof on a SMALL ranch home close to $12,000.00. This company is responsible for all the mistakes. This company needs to be reprimanded for their terrible work, lies and for taking advantage of a single, over 60 female. If anyone chooses to use them, be prepared. Don't listen to their lame excuses about "rain going sideways creating leaks that would normally not happen". Climb up on the roof with them and watch every move they make. Take a class in roofing first & have copies of your town's code for roofing. Don't be fooled by their charm...they are dishonest and their work is not worthy of the price they charge..the roof is unacceptable and in code violation. This company is not worthy of Angie's list.