Grout Works of Northern Illinois

The mold was cleaned up, but it keeps coming back. I am not sure there is anything that can be done other than spray it with Tilex daily. At least it is under control now. They did get the grout nice and clean. Some of the grout they replaced popped out. They did come back at no charge and grouted, but we are tiled to a fiberglass drain pan that flexes. They suggested using bathroom caulk to fill it. We may have to replace the tile if that doesn't work. I guess I have another part time job because even the caulk pops out periodically.

jim was great as were the guys who did the repairs (jack and olan). I have an 80-year old house with the original floor and wall tile and wanted to have the floors regrouted but jim explained the grout lines were too narrow and tile would be damaged in the process. we cleaned the floor grout instead and had the wall grout cleaned, repaired, and color sealed. they also replaced all the caulk. bathrooms look as close to new as they can!

Had a minor call back issue that was handled quickly

House is 25 years old and nothing had been done to redo master bathroom in that time. Shower stall had missing caulk and some mold areas. Floor grout had appearance of a gray dingy color and around the tub someone in the past had filled in some grout areas with an epoxy sealer. Derrick the technician did an amazing job in a little over 3 hours. All surfaces look like new. Removed the mold from shower and put new caulk around the shower and tile, cleaned tile surfaces. The bathroom floor was re grouted with a color that matches the tile and entire surface was sealed. Tub area was re grouted with a matching color and sealed. Very impressive work. Derrick is very professional. When he left the bathroom was clean and sparkling. One thing to note, shower could not be used for 24 hours to allow caulk to set. Caulk was still slightly tacky after 36 hours ,so I avoided using until second day. Avoid walking on floor for 4 hours for sealer to completely dry. No rugs on floor for at least 4 hours.

Jim Rooney called me back almost immediately after I sent an email requesting an estimate. He came out the next day. I was getting other estimates, and his price was competitive. I chose this company because they could complete the job on my time frame. I am glad that I chose them. The young man who did the job was responsible, professional, and he did a very nice job in about 4 hours. Everyone says that the floor looks like it is newly installed.

Grout cleaning and repair. Did great job.

We were quite impressed with the work done. Although they weren't able to complete the shower it was not for a lack of trying. We have a walk in shower with Slate and Marble that has years of soap build up. The technician tried numerous remedies and called corporate to check before each one. The soap scum would not budge. Even after all that effort and time, Grout Works did NOT charge us for work they could not do. They were able to clean the rest of the natural stone and grout in the house which looks great. We have three German Shepherds who have done a number on the floors in our home, so we think the outcome looks fantastic. I would highly recommend them. Great work and even better customer service!

The tile floors in my mother's 1971 Chicago bungalow were installed more than 20 years ago and the grout that use to be white was almost black. My mother was thinking about replacing the floors, but that would be expense for an 84 year old senior living on a fixed income. I asked her to try Grout Works. They had previously done an excellent job cleaning and sealing the grout on my floors a few years ago (August 2012). She agreed and I contacted Jim at Grout Works for an estimate. Jim met me at my mother's house a few days later to write up a proposal for the work needed. His proposal was reasonable and included a 10% senior discount for my Mom. The actual cleaning and sealing of the grout was done two weeks later by two very pleasant and hard working men (Mike and Derrick) from Grout Works. They worked nonstop from 9:00 am until 1:00 pm. The job was not easy, since my mother's old floors had a few areas where the grout was completely missing and needed to be replaced. The finished job was excellent. The grout sealant is guaranteed for five years and does not require a special cleaning product to maintain its luster. My brother stopped by while Mike and Derrick were still working and he could not believe how nice the floors looked. I have nothing but praise for Grout Works for another job well done.

unknown

New house. Floor of basement was cermaic hardwood style. Their was gout haze on the tiles (white film) the grout was charcol. When the contractor cleaned the tile with acid based wash, he remove the color from the grout. Grout works came and estimated quickly and set up a very reasonable time frame to complete. The showed up on time, moved the furniture and did a wonderful job that meet our expectations. They were 20% less than another gourt cleaner/stainer we actually used in the past.

unknown

Great job. Tile looks wonderful.

The project went well. It is quite tedious and the floors look brand new. Well worth the price.

The tile replacement was a very messy job and the only negative part of the entire project. The tile was not coming out so they had to use a grinder and other tools that created a lot of dust. They did not put up plastic until I asked them to, but by then it was too late, my entire house was covered in white powder. Other than that, the job was done in a very professional manner. Their return trip after the replacement tiles cured was another all day job. Again, they showed up promptly at the time they said they were going to. One guy worked on the bathroom floors and tub while the other guy worked on the cleaning of the kitchen floor. Everything turned out amazing and they have a great warranty if I ever have any issues.

Very pleased with the job. The estimator listened to my needs and came up with a variety of possible solutions. The person who did the job was very prompt, did high quality work, and most importantly was flexible about doing what was needed to address my specific problems. When the colored sealant did not seem like it would adhere properly to my grout, he recommended only doing it in a limited area that would be covered by caulk, and did not recommend doing it everywhere even though that would have been a bigger job for Groutworks. The original estimate was rather high from the point of view of what I wanted to spend on my bathroom, but the adjusted price for the work that was actually done was very fair. Also based on the quality of work that was completed, I think I would have gotten value for my money if the colored sealant could have been used on my grout.

The bathroom grout came out as we hoped. WeI also wanted the kitchen granite cleaned and buffed but when we couldn't get the look we wanted, they deducted that amount from the bill. Their specialty is definitely tile and grout and would call them again for tile and grout work.

Jim returned our call promptly and was on time for an appointment to provide a written estimate. He provided an estimate to clean, repair, and seal the grout in our 15 year old master bath shower and tile floor. We have white tile and grout on the shower walls and the entire bathroom floor. We awarded him the work and he was able to start within our three week time frame. He showed up on-time, 7:00 AM sharp. He matched the color perfectly with our existing grout: it all looks better than when it was new. He also recaulked around our tub without any additional charge. We were so impressed with the results that we have scheduled him to return and do the same work on our other bathroom. Which we hadn't planned on doing.