Golden Seal Service Experts

I bought my new furnace from golden seal through Costco and had recently scheduled annual maintenance in Nov 2020. I have been receiving error code 271 on thermostat panel for couple of weeks, so I shared this with the technician. I was told that he is new to HVAC business and has only been taught to do maintenance service and can't help troubleshoot or tell what that error code means. I asked him to look up the error message using the error code on the furnace panel that lists all the error codes, but he still couldn't do anything. He didn't even bother to open the filter cover to check the filter, which they always do during service. I paid $89 for a newbie to come in and Vacuum some dust around the furnace, while I continue to get that error code 271 - Low Press Switch Open. Since I bought my furnace from golden seal and have 10 year warranty on parts, I have to schedule service through them and pay $99 for another trip. I don't mind paying for the service, but why can't hire and send someone experienced who can get the job done the first time. I am regretting buying my furnace from golden seal and would not recommend them to anyone. I am surprised that they are a Costco provider. Find someone else who cares about the work and not just about money.

Not good.Overcharging and unethical business practices.

They are wonderful. I've used them for 11 years.

I had used them for a couple of years and they were good but their pricing was high.. The last time I used them, they said I should consider upgrading to a newer system and offered to upgrade the filter system so I only change the filter once a year. I told them I was not interested in any upgrades but they continued to try to sell me. I will not use them again.

They were professional on their approach. They explained what they were doing and listened to what I had to say.

Was a great experience from our sales person Craig Palmer to the service crew Rob,Dan, and Andrew, all were very professional and knowledgeable. Would recommend again

He did a good job. My parents used them and recommended them to me. I pay $14.95 a month for a service plan. I get two free tune-ups a year. One for my furnace and one for my air conditioner.

I have had several guys come out for service, they are always on time, and professional. They are clean.

There was no charge for this service because I have a contract with them. I would give them straight A's. Just one person came to complete the service and it took about a half hour for the work to be completed. They left the area perfectly clean. They keep my furnace running. I have them for both my air conditioner and my heating. My first impression was that I liked them a lot.

They actually service my furnace and air conditioner twice a year. There was not cost. I did have a problem with them last year but they did rectify it and made good on it. The price is compatible, it's good, everything's to expensive. It took them a while to get it straightened out.

We are on a monthly payment program. I would say they are really good. I would use them again. It took probably like an hour, and it was one person. They left everything clean for me.

We have used Golden Seal since 2012 when they installed our Nest Thermostat. There technicians have been punctual and knowledgable. We had an issue with a leak in our coils forming condensation that leaked onto the motor last year. It was a costly issue to repair, but the team was prompt and communicative through the whole experience.

They were on time and the work was completed to my satisfaction.

I am very happy with my Lennox equipment and the installation work done by Golden Seal. The on going service is prompt and professional, and I have been happy with all the technicians over the years.

I have been a customer of Golden Seal since 2005 when I purchased a new furnace and air conditioner. We also have used their annual maintenance plan and both the furnace and air conditioner continue to run as good as new. Their maintenance staff have always been friendly, knowledgeable and very professional. When my 16 year old water heater decided to stop working last week, I called Golden Seal to see if they also sold and installed water heaters. They did and I was referred to Matt Richardson who offered to come to our house the following day. Matt inspected our laundry room and had concerns that the new, larger model water heaters may not fit in our small space. We also wanted to take this opportunity to replace the flooring in the laundry room, but couldn’t be without a water heater long enough to tile the area where the heater would sit. Matt said he would check on water heater sizes for us and think about how we could handle the flooring issue. By the next day Matt had answers for us. Not only did he find a water heater that would fit our space, but went to Home Depot and looked for something that we could use to cover the old tile under the heater. Not finding anything to his satisfaction, he mentioned this to another customer who offered to cut us a piece of marble to perfectly fit under the new water heater and would butt up to our new tile. Matt worked on his own time to find a resolution to our problems. His friendly personality and dedication to customer service was far beyond our expectations. He also came to the installation to make sure we were happy with the final product. The installation team of Victor and Ernesto did an excellent job fitting the new tank in place and making all the new connections look like a custom job. They were always considerate of the cleanliness of our house by laying tarps and covering their shoes. Both my wife and I were extremely happy with the final product, the excellent service and the friendliness of everyone involved. I would highly recommend Golden Seal to anyone for their HVAC needs.

The work was performed well. The price was more than I had expected. They disconnected the ComEd box aimed at preventing brown outs. I didn't think that was right but I was so stunned I didn't say anything.

They tried to tell me I needed a new compressor unit. They tried to say that it was low on refrigerant and the type of refrigerant it took is too hard to find. This one takes R-22. The claim was that R-22 is hard to get. That's not true. R-22 is still available. It's just not as available and the newer refrigerants. It's also a fairly older refrigerant. It's not astronomical in price even though it is a little bit more expensive than the newer refrigerant but it's still available. Basically they lied to me. This is where I had one of those service plans with them so they came to do a little tuneup or whatever. After all that, we went through the whole getting quotes for air conditioning units. Went through a couple of places. I decided, let me have someone else look at it so I called somebody else. They came and looked at it. He said, no, I didn't need anymore refrigerant, all I needed was a capacitor. When he checked the refrigerant, indeed it was a little bit low but was still enough to work.

We called to get our air conditioner serviced. Quick response and successful service to get us by. We were well aware that we needed a furnace, but now became aware that it was time for a new air conditioner as well. Set up an appointment with sales. Very accommodating to our schedules, very knowledgeable and presented with several options. We went beyond the recommendation, looking for longevity. Amazing deal happened to be available. Installation was done in perfect timing. The weather cooperated perfectly as we were without air for the day. While there was a minor issue and they were not able to fully complete the job in a single day, we had air conditioning after the first day. Very prompt return to complete the work.

The tech (RJ) arrived on time and spent a good amount of time locating my dryer vent line and talking thru the possible issues w/ me. He also performed the fall mtc of the hvac and humidifer. He listed out the options of the plus service plan-which I signed up for.

This is the best service call I have ever experienced. They scheduled as I requested, called to confirm and showed up on time at the price I was quoted. Dan, the Technician was friendly, professional and clever enough to check the gas connection on the newly delivered and placed stove before I turned on the main gas connection at this newly rehabbed, soon to be marketed, unoccupied property so he could check and tune up the furnace and then work on the A/C condenser. If he had not gone above and beyond to check for that stove gas line disconnection, natural gas would have been leaked into the house without my knowledge! Dan did a great job and I am so grateful! I plan to use this company again and to ask for Dan and spread the word to my Real Estate Client base as a great source for heating & A/C work!

They found something wrong with the ignition switch because we were having problems. We own a company and we have our own HVAC guy at the company and he came out and said they didn't put a new one in. He charged us for replacing a switch that he didn't replace. Their customer service was horrible when I was dealing with them, but we did get it straightened out.

They did a nice job. The system keeps us cool during summer and warm during winter. Recommended Golden Seal Service Experts to family.

They provided service for the last 8 years. I am paying basically $950 per year to have 2 furnaces tuned up and two air conditioners tuned up. I have 14-year-old air conditioner and 14-year-old furnace. They are running great. The technicians are very nice and courteous. They seem to be very well-informed about what they're doing. Everything is working well and they seem to give good advice. They're punctual. I haven't had any problem to make me look for anybody else.

Always prompt, the service person is careful not to track dirt. Gives good information on what is needed, considering the age of the equipment, they have kept it running smoothly. The service contract has proved to be worth the money, and the service people who come to the house have consistently proved to be knowledgeable and friendly.

This company in St Charles was originally called Golden Seal, and is now a member of Service Experts. We had them inslall a Central Air Conditioner, and called them when it became necessary to replace the old furnace. We had several estimates - Service Experts had a lower price than the others - also it appeared that the estimator, while low key, knew how to size the furnace appropriately. He gave us several choices (all Lenox), and we decided the high efficiency was not worth the extra cost, so we selected the 80% - 90,000 BTU furnace. Although not originally included in the estimate, we were advised that a chimney liner is necessary for higher efficiency furnaces to prevent condensation of moisture. Service Experts agreed to install a liner for no extra cost. Two installers came on time on the agreed date. They were neat and polite and did a workmanlike job of installation. Since it was rainy that day, they came back a week later and installed the liner. After installation, we were suprised that the furnace was noisier than our old one, since the blower is more powerful. There was a problem also with the ductwork making a loud noise when the furnace came on and when it turned off. We called Service Experts, and they sent out a technician who reinforced the metal so that the ductwork noise was reduced as much as possible. There was no extra charge for this, even though it could have been considered not directly related to the installation. Also, the company will give us free service for both our heater and air conditioner for two years. We were satisfied with them.