Bill & Sid's Most Excellent Floor Sanding

As promised. Totally satisfied with the work done.

Great service, floors look great. We were very happy. I had several estimates and they were the best for the price and quality work. I would recommend them to anyone.

Let me tell you how rare it is for me to write a review. It is rare. I am so impressed by the quality and professionalism I cant stop writing. I heard the horror stories of dust all over the house and smells and not happy with colors I was more than nervous. My husband leaves everything to me so....I started my research. Four bids later we were ready to go with Bill and Sid's. I was given a detailed description of what was going to happen and when my painters wanted to come in after the carpeting was pulled, we all held our breath.But, no worry, wood delivered on Good Friday. Mo, their lead employee, came in monday am and ripped out the carpeting as promised and left by 11:30 am. My painters came in (Elite Finishes also Angie's list) patched all up , two coats on ceiling and one on walls to return after flooring done. Mo back in on Tuesday am bringing in extra help during the week sporadically. I never saw such diligence and meticulous inquiries to meet our needs. Tarps were hanging all over. Several samples of stains offered and when I still wanted a little more color a touch of red and I was enthusiastic to the finish. My husband and I never had to leave the house due to odors. Sanding was done and three coats of finish applied and by friday night we had a completed project. Our house was left as they found it only more beautiful in those two rooms. Mo and Bill were the best of best and I am a nitpicker. There was a trim on a pillar that needed touch up and they were back the next day. As the trim was covered by carpeting it was not their fault in overlooking the strip. They never hesitated in coming over when I called and that meant a lot to me. Too many would have said "see you in a week". They empathize with customers over new floors and how people want things perfect. Again, you will not be sorry if you go with Bill and Sid's and Mo!

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Bill doesn't use a sandless machine. He does use plastic sheeting to keep dust out of rooms, and it worked well enough. Certainly well enough to justify the savings. Very nice job, very professional and the floors look great. Hopefully they will look great for the next 50 years of life.

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They were punctual, very pleasant to work with and respectful of my time and home. The work itself was done efficiently, looks amazing and the price was reasonable. They kept me updated on the progress and finished on-time. I would definitely recommend them and plan to use them again in the future.

I think they are the most excellent floorist. We have used them repeatedly. In fact, they are the only people we've used. They are honest and they have a good price. We've had them 5 or 6 times and we are happy with their service.

Great (we moved the furniture and wrapped plastic on items as part of the deal). Took 2 stages of 4 days each due the large size of the project area and shifting furniture. It was a year ago and has held up great, even with three dogs.

Bill and Sid's provided a detailed estimate and schedule when they would be able to start on our project for the main living area. They were on schedule and answered many of our questions prior to the start of the job. The main living area turned out beautifully. The floors were refinished and stained a beautiful color and the new floor that was put in looked rich. We did have a few minor touch-ups that we requested be addressed which were completed promptly. The main downside was there there was dust over EVERYTHING - much more than we were informed of when discussing the job. Certain areas (like kitchen cabinets we recently had refinished) were not covered and dust got inside and all over every piece of kitchenware. We had to reclean everything, inside and out. When we asked the owner to touch-up a few minor things, he suddenly became very short and almost rude to us. We felt like we were inconveniencing him. We did pay the entire bill and did not plan to withhold any money as we were pleased with the job. In fact, we drove to the office and hand-delivered the final payment. We wanted to pay them what they were owed and try to clear the air as we felt that there was still some tension for which we didn't know the cause. Several months later we reached back out to Bill and Sid's to see about scheduling the job for the second floor which they had previously estimated. Both of us called and texted the owner several times (5-7 to be exact) to inquire about the job. He (or the other owner) never returned either of our calls or texts. This is very unprofessional and impolite to say the least. Even if they didn't want the job or didn't want to work with us, they could have at least called back to let us know this. Overall, they do a good job and can make your wood floors look great. But if you don't care about professionalism or responsiveness, then feel free to contract them for work. Otherwise, you might want to pass.

The process was almost completely dustless, the stains were made to order, the work was efficient and the results are beautiful. I would definitely use them again and recommend them to friends.

They did an excellent job with great quality, flexibility, service, and also did a few requests that were above and beyond their scope. Very honest, talented, and hardworking team! Will use them again when needed and refer them to anyone.

We learned of Bill & Sid's from a friend in West Chicago and called for a quote. Bill was quick to respond, came to our house to review the job and had a quote in our mailbox the next day. When performing the job, they were punctual and professional...very easy to communicate with regarding any preferences or concerns. The big job we had done in the summer ended up taking a day longer, but only because they wanted to do it right and not rush through it. Certainly nothing I would complain about! They were easy to reach for a couple touch ups and did not charge us for them. We had Bill come out and quote us again for the second job in the dining room in December. Same experience as the first time: punctual, affordable and excellent quality. We are very happy with our floors and I would hire them again if I had anywhere else for them to lay hardwood, but I don't!

unknown

They were on time and professional. They did what they said they were going to do and they followed up afterward. They cleaned up well, they were very easy to work with and they were nice guys.

Bill and Sid's was great, would HIGHLY recommend them to others. Bill came out and was able to check out the space, measure, and leave us with an estimate for the kitchen and an estimate to refinish the rest of the floors in the home. Bill promptly returned all of my phone calls and conveniently scheduled the service to be provided on a Saturday. Bill's team (2 man crew) arrived promptly at 9am and finished the entire job by 4pm. We were left with instructions on how to properly care for the floor and reassured that if the floor was damaged by any of our other kitchen installers that they would come back out (at no charge) and fix the damage. The grade of maple wood they used was incredible, it is a shame a lot of it will be covered by cabinets and appliances! They will definitely be back next Spring to refinish the rest of the house.

IF WE DO THEM IN THE FUTURE I WOULD NOT HAVE A PROBLEM HIRING BILL AND SID'S. THEY WERE PROMPT TO RETURN PHONE CALLS, SHOWED UP ON TIME TO GIVE US A QUOTE AND WERE VERY REASONABLY PRICED.

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