Initially they were very accommodating. But had a problem with the back splash separating from the countertop since the countertop was not leveled during installation. This was corrected but after several weeks, the point where backsplash meets countertop has separated and now I get to look at an ugly gray line.
Description of Work: Advanced installed a Corian countertop in our kitchen. Before they were hired the installer talked all about leveling the countertop since he said the cabinets generally were not level. He did not do this. Also, he did not use the caulk recommended by Corian. Now, where the countertop meets the back splash, the seam has separated leaving an ugly gray line--I hope there is not water getting back there???I phoned them several times only to be told how busy they were and that they would get back to me. The last time I spoke with Adam, he was very curt and assured me he would get back to me. That was 6 months ago.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
3.0
$4,500
Jim M.
10/2011
2.0
custom cabinets, countertops, home remodeling
+ 1 more
They did not put proper ventilation in for the exhaust for the stove and microwave. The electrician did not get the electricity up to date either. They came back out to take care of problems with the wiring, but still did not get it taken care of as I requested and he cut off the chain to the fan so we cannot change the fan direction. The cabinet doors do not close properly and they are not seamed correctly to match when they are closed . Where the countertop and backsplash meet, the seam was not closed either. The lighting installed in our master bathroom was done wrong also. They also installed the wrong color of corian on the ceiling and walls in our bathroom and when asked about this they said they would not come out to fix it. The bathtub was replaced with a whirpool tub and the threshold of this was not sealed to look right. We had a generator installed by another company before all work was done by advanced countertops that worked well when the power went out, but After all of this work was performed we have had many electrical problems throughout the whole house. I asked for detailed pictures for before and after all of the work and never received those for the bathroom or kitchen.
Description of Work: They gutted our kitchen and put in new cabinets, countertops, sink, backsplash, flooring, painted the walls and they were supposed to update the electrical. They also remodeled our whole master bathroom.
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Service Categories
Countertops and Backsplashes,
Kitchen and Bath Remodeling,
Cabinet Making
FAQ
ADVANCED COUNTERTOPS & CABINET is currently rated 2 overall out of 5.
No, ADVANCED COUNTERTOPS & CABINET does not offer free project estimates.
No, ADVANCED COUNTERTOPS & CABINET does not offer eco-friendly accreditations.
No, ADVANCED COUNTERTOPS & CABINET does not offer a senior discount.
No, ADVANCED COUNTERTOPS & CABINET does not offer emergency services.
No, ADVANCED COUNTERTOPS & CABINET does not offer warranties.