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Ace Roofing Services Inc

Roofing, Skylights, Roof Ice/Snow Removal

About us

Ace Roofing Services has been serving the Fox Valley area since 1992 as a licensed and insured contractor. We are members of the Better Business Bureau, National Roofing Contractors Association, and St. Charles Chamber of Commerce. Shingle Master Select for CertainTeed, Preferred Contractor for Owens Corning and 3-star skylight specialist for Velux. We have a crew of 6-7 men that we have worked with for 15 years. We have our own dump trailer so a dumpster will not be sitting in your driveway unless the size of the job requires it. We just incorporated in January 2010, our license #104-007624 is still listed with the state of Illinois as well as our new one which is #105-002486. Our license number can be looked up on the state website. We do free estimates for roof replacements however some repairs may require a service fee depending on the circumstances. Usually we don't charge to look at a repair and are prepared to take care of it right away. The owner Ted McLaughlin worked has worked in the roofing industry for 40 years and has extensive knowledge of flat and steep roofing systems. Being in business for over 20 years in the residential roofing market has experience with anything to do with roof replacement on your home.

Business highlights

33 years of trusted experience
Emergency Services Offered

Services we offer

Residential tear-off and re-roof,CertainTeed certified for 100% warranty, shingle and roof repairs,install skylights Velux certified, soffit and fascia repairs, install gutters and leaf guard, unlimited license to do flat repairs and installation on commercial buildings and apartment buildings

Amenities

Emergency Services
Yes


Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.619 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
84%
4
5%
3
0%
2
5%
1
5%


Rating CategoryRating out of 5
quality
4.6
value
4.5
professionalism
4.4
responsiveness
4.4
punctuality
4.7
Showing 1-19 of 19 reviews

J W.
08/2020
5.0
roofing
  + -1 more
Excellent from quote request through job completion. Good project recommedations, competitive price, on time, efficient high quality workmanship from tear off through thorough site clean up. Highly recommend Ted and the skilled crew.
Description of Work: Full roof replacement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Ace Roofing Services Inc
Thank you for the great review. On a personal note it was nice to see a home once in the Miller family so well taken care of. I sent pictures to other family members and they were very happy to see the improvements. We have a great crew and are glad you are more than satisfied with our work.

Paul A.
05/2018
5.0
roofing
  + -1 more
Ace Roofing just replaced our roof. We requested a quote by e-mail and Ted responding very quickly, came out and inspected everything and then scheduled a time to go over the entire proposal. Ted was a pleasure to work with and my wife and I were both quickly convinced that Ace was the company to hire. Ted scheduled the start of work within a few days after we accepted the proposal and was very good at communicating with us throughout the project, especially when weather forced a day's deferral. Ted's crew were very professional and conscientious about our property and the job was very well done, including some miscellaneous items we had discussed with Ted during the initial walk through. We would highly recommend Ace Roofing and Ted for any roofing job.
Description of Work: Total roof replacement (tear off and replace)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Ace Roofing Services Inc
Thanks for the great review, we appreciate your recommendation.

Dave K.
06/2016
4.0
roofing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Robert A.
08/2015
5.0
roofing, skylights
  + 0 more
Ace roofing was very responsive! I called them to ask a question and they came out and looked at my issue in person. Then, they called me back with a proposal and explained the problem. They also explained some alternative ways that I could address the problem. I highly recommend this company.
Description of Work: Consulted on a flat roof/leaky skylight

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Ace Roofing Services Inc
Thank-you so much for the good review.

Bethany H.
06/2015
5.0
roofing, skylights
  + 0 more
We were very pleased with the work that Ace Roofing did for us. Ted was very knowledgeable, courteous, prompt with communication, and was willing to accommodate us even though we needed the roof fixed so late in the year when the weather was less than ideal. They stayed on schedule, cleaned up afterwards, and the new shingles look great! It's been 6 months since we've had our roof work done, and we've had no issues. Our neighbor also had their roof done by Ace after we did, and they are happy with their work as well. I would highly recommend Ace Roofing
Description of Work: Replaced all singles, fixed a length of gutter that had fallen off, and repaired a leaky skylight.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$13,500

Response from Ace Roofing Services Inc
Thank-you for this great review. We are proud of our crew, they really go the extra mile to make sure the job gets done properly.

Kristen S.
06/2015
5.0
roofing
  + -1 more
I have called Ace Roofing a few times in the past. Years ago they replaced a small section of our roof the previous owners had skipped when reroofing because it was hard to reach. They also checked my roof after a hail storm once and said there was no hail damage. So when we had a leak in the flat portion of our roof I called them to get an estimate, I trusted they would give me a fair estimate since they had not tried to get us to do unnecessary work in the past. They provided and estimate the same week with options to repair the corner that was leaking or redo the entire flat roof. We decided to replace the flat roof and they were able to do the work about a week later. Communication was good and the process went smoothly.
Description of Work: Replaced the flat roof over a portion of our house due to leaking.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$1,500

Jeffrey B.
05/2015
5.0
roofing
  + -1 more
Prompt call back and scheduled time for measuring and estimate. Neat and quick. Detailed quote with options. Decide to hold off on roof replacement for a couple months.
Description of Work: asked for quote. very responsive and professional.

Rating CategoryRating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Ace Roofing Services Inc
Thank-you for a good review. Keep in touch and let us know when you want your roof replaced.

Erin S.
06/2014
5.0
roofing
  + -1 more
unknown
Description of Work: Complete removal of existing roof, replaced rotted boards, installed new roof.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Response from Ace Roofing Services Inc
Thanks [Member Name Removed], thanks for the good review. Thank-you for hiring Ace Roofing Services, we are on a good clip to get every roof done here in the neighborhood!

Richard C.
04/2014
5.0
roofing
  + -1 more
We had a bad roof because of a manufacturing problem addressed by the manufacturer. Ace Roofing had the best price, helped with the warranty payment from the manufacturer and did a most excellent job. We hardly knew they were here. Work done on time within budget and when they left the area was totally clean. I would highly recommend them.
Description of Work: Complete tear off and install new roof

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$15,000

greg M.
01/2014
5.0
roofing
  + -1 more
.
Description of Work: removed two sets of roofing,original roof and reroof of original | |no problems, done in one day and all refuse removed before leaving |

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,500

Response from Ace Roofing Services Inc
Thank-you for taking the time to review us on Angies list. We really appreciate your positive feedback.

Georgina R.
01/2014
5.0
roofing
  + -1 more
See above
Description of Work: We noticed some water after the serious cold front. Ted was incredibly responsive on an extremely cold day. He checked things out and advised us to adjust the humidifier . He was so helpful, kind and did not charge us. I will call Ted if I ever need help again

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Ace Roofing Services Inc
I make it my priority to be honest about what to charge for on a service call. It pays off in the end, trust is important. Thank-you for putting in a good word for Ace Roofing Services.

Rick G.
04/2012
5.0
roofing
  + -1 more
The day after the roof was done I noticed a few small things that I didn't like and needed to be fixed. Ted came out same day and went over the problems. The next morning he had guys out fixing the issues. Roof was done in one day, fixes were done the day after I called about them. No other problems, smooth job. Would recommend to others. Thanks Ace
Description of Work: tear off and replace roof

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Response from Ace Roofing Services Inc
Thank-you Member, we were happy to address your concerns because we understand buying a roof for your home is important and we want a satisfied customer. Thanks again for the good review.

Sharon M.
04/2012
5.0
roofing
  + -1 more
Ted was the only bidder to suggest a ridge vent which we had researched and wanted to replace the attic vents and fan. The price was close to two other bidders (theirs without the removal of the attic vents, fan, and installation of the ridge vent!) The laborers were on time the date scheduled, worked nonstop, and cleaned up the property in one day. The second floor was noticeably cooler during the hot summer months and warmer without the thermostat adjusted up in the winter. The finished roof appears flawless. Needless to say, Ted was great to work with and the customer service outstanding.
Description of Work: Owner, Ted McLaughlin, provided a professional proposal for the removal /disposal of our existing 15 year old roof and installed CertainTeed architectural singles with a 50 year warranty. The company also replaced the master bath skylight with a Velux low e window. The attic vents were removed and plugged as was the attic fan. A ridge vent was installed to replace the vents/fan.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Response from Ace Roofing Services Inc
Sorry for the time delay on this response, thank-you so much for the good review. We want more happy customers for sure.

Judith H.
03/2012
1.0
roofing
  + -1 more
It did not go well. The homeowners association hired this company to put on a new roof. They had the roof on in a day and a half which seemed very quick. They did not put any flashing on and they used nail guns irrationally. I even witnessed a wasp being able to wiggle into my house through a gap by the skylight. I had never had a problem with my skylight but now I do. In less than a week after the roof was on I noticed leaking in my home. I called Ted who is the president of the company and spoke to his wife. I left a message with her. She put me on with his foreman, Joe. Ted came out first with an attitude and even yelled at me intimidating me. Joe later came out and tried to tell me I did not know anything about roofing, made excuses and said he was going to re install the skylight himself. I decline and told him to leave. I am in a stalemate with the Homeowners association and with this roofing company. They are rude and condescending. I would warn anyone to stay away from them.
Description of Work: He replaced my roof on my townhouse.

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0


Response from Ace Roofing Services Inc
We are disappointed with this review. Numerous attempts to address your complaints were made by us only for you to refuse them. Your roof has a registered 20-year SureStart warranty from CertainTeed and a copy for your files is available from us. Foster Premier hired Waldman Engineering Consultation to do an inspection, the results of this report confirmed the quality of our workmanship, this is also available to you. Your insurance company contacted our insurance company for subjugation and was denied based on the engineering report. You also filed a complaint with the Better Business Bureau and we responded immediately to your claim. We informed them we did everything in our power to address your issues and you refused any of our offers. As of May 14th 2012 we were notified the case against us was closed and 'Assumed Resolved' We understand that you were not happy that we were replacing your roof in the first place but had an opportunity at the homeowners association meetings to voice your opinion. You also had an unlicensed and uninsured person replacing a skylight AFTER we installed your roof. This put the homeowners association in jeopardy for a lawsuit if he would have injured himself. We have public liability and workman's comp insurance, we are also bonded. We have a state license and are members of the National Roofing Contractors Association and the Better Business Bureau. Also we have hundreds of happy customers that refer us to their friends and family. It is unfortunate that we were unable to have you as one of them.

Barbara M.
02/2012
2.0
roofing
  + -1 more
The work they did was okay, but I feel they overcharged me for the actual time and materials.
Description of Work: Roof repair job.

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$700

Response from Ace Roofing Services Inc
This is a disappointing report on a repair we did over 6 months ago. This customer never contacted us with this complaint, we only know they were unhappy when this report appeared. Their call came in on 8/4/11 and we had the repair done by 8/9/11. We prepared a written proposal and didn't charge anymore than what we initially quoted. We don't know if they took other bids but they certainly had that option. Being we did the job in the busiest part of our season we feel we did it in a timely manner.

Diane S.
12/2011
5.0
roofing
  + -1 more
Professional service and good workmanship. I do recommend!
Description of Work: Small leaks into attic from both the vent and PVC pipe on roof. Ace Roofing Replaced "boot" and sealed both leaks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Ace Roofing Services Inc
Thanks

DEAN D.
12/2011
5.0
roofing
  + -1 more
Overall, it went smoothly. Workers had to stop before finishing on the first day because of high winds. They returned the following Saturday. Before starting, they removed the patio furniture and placed a tarp on the patio on which they collected all damaged shingles. Upon copletion of the work, they picked up the tarp and placed it on a truck to be hauled away. They replaced the patio furniture and made sure the grounds were left neat and clean. The workers were very efficient and respectful.
Description of Work: Contractor removed and replaced damaged roof shingles.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Response from Ace Roofing Services Inc
Thanks

Christopher W.
09/2011
5.0
roofing
  + -1 more
When we sought estimates for having our roof done, we called 6 companies and received replies from 4. Ted, the owner of the Ace Roofing Services, is a likeable guy -- straightforward, knowledgeable, and very responsive. I liked him and felt I could trust him. Of the four estimates we received (four total), that from Ace was least by a significant amount, with among the two best warranties among the four. When I called Ted and told him that, based on discussion with the company giving the last estimate, I had some questions, he came over very promptly. We talked about the issues raised, he gave very substantive answers, and I was convinced that Ace was the company I would hire. We shook on it, and Ted indicated that given the work schedule, we'd probably be seeing the crew in about 2 weeks. About a week later, Ted called and said that if all was OK with us, they could actually start earlier, and they came over the next day. The job was done by noon the following day. Many of my neighbors commented positively about the job done by Ace, because it was so fast (another neighbor nearby had a roof done the week earlier, and it took 3+ days to be finished, even though the roof is substantially smaller than ours).
Description of Work: Ace Roofing Services (Ted McLaughlin, owner) took off two existing layers of shingles and replaced with new shingles. The entire operation took about a day and a half. The crew was great. They worked very hard, very professionally, and they obviously took great pride in their work. Clean up afterword was excellent.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,750

Response from Ace Roofing Services Inc
Thank-you Member for taking the time to compliment our services, really enjoyed meeting you and now you know where we live stop over anytime. It is a pleasure to do work for such a nice family.

tom W.
06/2011
5.0
roofing
  + -1 more
Met with Ted, the owner, and he explained everything in great detail. the final price was exactly as estimated. We had a new roof in less than a week after our estimate, quick and proficient. The crew came around 8:30 and was done with a 2,100 sq ft roof by 5:00, with a thorough cleanup. They say it's the small things that count, well noticed that a robin hatched a couple chicks the week before and they made sure the nest went unharmed and the chicks remain. The price was very competitive with all the other estimates but with Ted being local and in business so long, we felt very confident in going with him. Also, they offer the 50 year SELECT SingleMaster warranty, which is transferable up to one time, if you decide to sell your house. Very happy with the work, service and quality of Ace Roofing, would recommend to anyone in the area.
Description of Work: Tear off / re-roof.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Response from Ace Roofing Services Inc
Member, We should have responded earlier to your compliment. We have been so busy and we wanted to take the time to thank-you for the good review. It means a lot to us that you took the time to promote our services, you were great customers. Take care. Ted & DeAnn

    Contact information

    6N449 Shady Ln, Saint Charles, IL 60174

    www.aceroofingservices.com

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Roofing,
    Skylights,
    Roof Ice/Snow Removal

    FAQ

    Ace Roofing Services Inc is currently rated 4.6 overall out of 5.
    Ace Roofing Services Inc accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
    No, Ace Roofing Services Inc does not offer free project estimates.
    Yes, Ace Roofing Services Inc offers eco-friendly accreditations.
    No, Ace Roofing Services Inc does not offer a senior discount.
    Yes, Ace Roofing Services Inc offers emergency services.
    No, Ace Roofing Services Inc does not offer warranties.
    Ace Roofing Services Inc offers the following services: Residential tear-off and re-roof,CertainTeed certified for 100% warranty, shingle and roof repairs,install skylights Velux certified, soffit and fascia repairs, install gutters and leaf guard, unlimited license to do flat repairs and installation on commercial buildings and apartment buildings

    Contact information

    6N449 Shady Ln, Saint Charles, IL 60174

    www.aceroofingservices.com