CORRECT ROOFING & CONSTRUCTION INC

Our family is highly satisfied with the attention to detail that Correct Roofing poured into restoring our home. Correct Roofing definitely takes pride in the work that they do. Moreover, it was clear throughout the entire process on what type of work was optional but optimal to have our home be the most efficient in terms of energy savings and protection from the elements. Lastly, all our concerns as work was completed were addressed even if it was them adding to our understanding of how certain fixes were done and why. First speaking to their attention to detail. We hired Correct Roofing after they were highly recommended by one of our family members. Our home was damaged after a week-long exposure to wind, hail and rain. My wife and I noticed damage to the ceiling of our nursery. I had four different contractors review the damage, but most did not want to review the home for further damage until our insurance company approved a claim. Except for Sam from Correct Roofing. Sam was the only person that crawled through the attic with me to review other parts of the home for other hidden parts that were damaged because of the storm. Sam also walked me through the entire house and explained to me how the claim process typically works in language that I could understand. Throughout the process I felt that his team were also advocates in providing small details that gave it a human touch. For example, they installed trim around the attic access and the skylights. These were small items that weren’t asked for but very much appreciated to increase the aesthetic appeal of our home. Thank you so much Correct Roofing for those small details. Secondly, it was my experience that the team at Correct Roofing did an excellent job at communicating throughout the entire process. I was clear on what work was going to be done and when it was going to be done. Also, I was very aware of what work was covered and what work would be ideal for our home to be at its optimal performance. For example, one thing I did not know before the start of the project was how baffles worked and why they were important. Sam fully explained the benefits of having baffles but also gave me the time and the choice to have them installed as they were not covered by insurance. We ended up paying for the baffles because we believed it would be beneficial to have them installed but we always felt empowered that we knew we had a choice in installing them or not. This is one of several examples of how well they communicated to us throughout the process and how we always felt the power to choose. In the end, our house feels warmer both physically and emotionally because of the consultative approach Correct Roofing provided us with. Lastly, it’s refreshing to know that people take pride in their work. For example, when the siding was replaced on the garage there was an accidental nail nick on wiring to one of the lamps which caused a loss of power to the garage. When I mentioned it to Sam, he quickly sent Don over to fix the issue. Not only did he happily fix it, Don also took the time to teach me how the electricity was wired. I mention this because now I know how to trouble shoot electrical problems which is valuable as a homeowner. Furthermore, I also had a concern with water leaking from the siding. When I mentioned it to Ginny, she quickly paged the contractor who was going to be on site anyway. They took the time to pull the siding to show me that it was completely dry, and the siding was doing its job. I now know that siding has what’s called weeping holes which is useful to release any moisture away from the home. In our case, the moisture was caused because that part of the house is near our laundry room which is creating some moisture but is being released by the siding.

See above.

He arrived at the scheduled time and sent an email estimate after the fact. - that's about the only good thing I can say. He was cocky and arrogant and just a big condescending jerk. Even if he had been right about the problem and his cost was free, I would not have used him.

In the beginning of October 2005, they said they would tear off my roof for garage and front room, plus gutters and downspouts with aluminum roof paint to entire roof. All of the work was to be completed by October 31. In March they called saying they were ready to start on my roof. It was icy and bitterly cold, but they assured me this was no problem (by this time, the roof which had been a minor problem in October was leaking down the interior wall of my newly painted front room. The gutters they said they guaranteed, split and cracked, leaked in multiple areas. The problems they created have been much worse than the gutters they replaced. They were to tear off rotting facia boards on the garage and they did not do this, so I have a new roof trimmed by rotten boards. After I complained with detailed written accounts, accompanied by photos, Sammy called to tell me that everything that I had a problem with was not his fault and that it would cost $2-$3000 more to fix the problems I described. My front elbow and downspout continues to rot out my front window since he never came to repair the problem that he agreed was a defect in their materials. Many of the gutters do not pitch, so they hold standing water. A number of spots in the gutters leak. From start to finish I followed up with this company to do the agreed upon work for over one year and 4 months. While the garage and small room they covered with a new roof does not leak, it was a waste of my time and money to hire this company.

THIS WAS THE SECOND JOB. THE FIRST, SEVERAL YEARS AGO WAS AN EMERGENCY JOB (WATER LEAKING IN THE HOUSE. IN BOTH JOBS, THE WORK WAS QUALITY AND DONE PROFESSIONALLY. THE PRICE IS REASONABLE. THIS TIME THERE WAS SOME DELAY IN GETTING THE WORK DONE (HURRICANE KATRINA OCCURRED IN THE INTERIM AND MAY HAVE PLAYED A ROLE IN ACQUIRING CERTAIN MATERIALS). THAT HAVING BEEN SAID, I WOULD HIRE CORRECT ROOFING FOR ANOTHER JOB WITHOUT HESITATION, AS I KNOW IT WOULD BE A QUALITY JOB AND APPROPRIATELY PRICED.