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ASAP Appliance Service

3.3(
10
)

Appliance Repair, Appliance Repair - Small

About us

Over 30 years of appliance repair experience. Servicing Chicago and Northwest Suburbs. Free phone consultations. $25 service free, will be applied to final bill.

Business highlights

41 years of trusted experience

Services we offer

Repair Services of all appliances.

Amenities

Free Estimates
Yes

Accepted payment methods

Check

Reviews

3.310 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
10%
2
10%
1
30%
Rating CategoryRating out of 5
quality
3.4
value
3.6
professionalism
3.3
responsiveness
3.8
punctuality
3.4
Write a review
Showing 1-10 of 10 reviews
Steve G.
11/2014
1.0
appliance repair
  + -1 more
After they left, it began leaking again. We have called several times to get them to come back out. He answered the first time and said they would be out. When they didn't come, he acted suprised that no one showed. Now, he isn't answering the phone and will not return any of my calls.
Description of Work: They came out to repair our washer.
Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$110
JODY F.
07/2010
5.0
appliance repair
  + -1 more
Great
Description of Work: I called Thursday night and Ken was available Friday Morning. Ken showed up on time, diagnosed the problem in a couple of minutes and replaced the part in about 10 more minutes. He had the part on the truck. He also adjusted the timer on my washer (that I tried replaced myself - poorly).
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$119
Carolyn N.
05/2010
1.0
appliance repair
  + -1 more
See above.
Description of Work: Dryer was not heating so I called Ken during the early part of this year. He replaced a major part and just recently (5/2010), the same problem occurred. When Ken came out, he spent a couple minutes diagnosing the problem and came up with: the setting on the dryer was not set to heat. That was not the case. The problem is mechanical and more than just a mere setting to change. He took the 20.00 trip charge and left. Calls left to him were not returned. I will not be contacting this company again.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0
$150
Dave S.
04/2010
2.0
appliance repair
  + -1 more
See above.
Description of Work: Mixed experience. ASAP had arranged to replace a dryer motor after original service (Monday, March 16) of replacing coils and greasing rollers proved ineffective. Date was set (Saturday, March 27) for motor replacement service after several conversations, however the exact time was not confirmed. Late afternoon on Friday, March 26, ASAP said they were unable to come in on Saturday at all as they suddenly were booked with other jobs. As a landlord and working another full-time job, I needed better correspondence from my vendoers, in this case ASAP, when managing each other's schedules. Ensueing communication between Ken and his assistant performing this work was not professional as they only communicated with me via text rather than live person-to-person. The only recourse was ASAP kindly reimbursed the original service they provided me, however, I did face the inconvenience of beginning the to solve the problem with another vendor altogether.
Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
3.0
punctuality
1.0
Daniel R.
04/2010
5.0
appliance repair
  + -1 more
He repaired it quickly and explained to me what he thought the condition of the appliance was. Apparantly the problem was a fairly common one and he had the parts on hand. I asked him a few questions about the appliance and he was good about answering my questions. Price was great in my opinion and service was awesome. I'd call again if I have other breakdowns.
Description of Work: Ken repaired our stackable washer/dryer. The washer was not working. It was draining but the motor wasn't running, or so I thought. Ken came out at the appointed time and worked quickly.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$139
jerri M.
11/2009
5.0
appliance repair
  + -1 more
Great service! They came over the same day I called and were able to immediately diagnose the problem. They didn't have the required part on hand but we made plans for him to come back the next morning. He was on time and quickly fixed the problem. If I had chosen not the get the washer repaired, the service call would only have been $20. Since the washer is in good shape overall, I decided to go with the repair.
Description of Work: Repaired a clutch on my 10-year old washer
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Ken N.
08/2008
5.0
appliance repair
  + -1 more
We have used their services for about five years. They are excellent. They get back to us immediately and can usually come out the same day. The repairs are made the same day they come out and we have never had to wait for a part. They are helpful and always have a friendly attitude.
Description of Work: They repaired something in our dryer which was not working.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
ANTON Z.
01/2008
5.0
appliance repair
  + -1 more
Came out quickly and easy to deal with. I would recommend them.
Description of Work: Fixed a broken dishwasher, replaced an electronic panel.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$209
GARY A.
10/2005
3.0
small appliance repair
  + -1 more
KEN CAME OUT AND GAVE US AN ESTIMATE IN A TIMELY MANNER. THEY DID NOT CHARGE TO COME OUT TO LOOK AT OUR WASHER. GAVE US AN ESTIMATE TO REPLACE THE TIMER AND SCHEDULED SERVICE FOR NEXT DAY. HE CAME LATE THE NEXT DAY, BUT CALLED TO SAY SO. HE REPLACED THE TIMER AND CHARGED EXACTLY WHAT HE ESTIMATED. PRICE SEEMED VERY HIGH FOR A TIMER REPLACEMENT THAT TOOK 10 MINUTES. THE TIMER WAS NOT INSTALLED PROPERLY THE FIRST TIME, BUT HE DID COME BACK THE NEXT DAY AND CORRECT THE PROBLEM. KEN WAS FRIENDLY BUT SEEMED IN A RUSH AND THAT PROBABLY EXPLAINS THE MISTAKE MADE ON THE FIRST PASS AT INSTALLING THE TIMER.
Description of Work: REPLACED WASHING MACHINE TIMER.
Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
$167.95
William M.
08/2003
1.0
small appliance repair
  + -1 more
AGENT (KEN) REPLACED GASKET AS 'CURE' FOR REFRIGERATOR AND BELT ON WASHER. REFRIGERATOR WORKED A DAY OR TWO, THEN STOPPED AGAIN. AGENT WOULD NOT RETURN OR RESPOND TO CALLS. WASHER NEVER OPERATED PROPERLY. WORK WAS DONE WHEN PARENTS WERE OUT OF HOUSE AND CHILD AT HOME TO LET HIM IN. THIS PERSON DID SOME 'QUICK' WORK FOR WHICH HE CHARGED HIGH PRICES. . NEVER DIAGNOSED THE PROBLEMS CORRECTLY. WOULD NOT RETURN OUR CALLS. WE WERE AWAY FROM THE HOME AND HAD AN OLDER CHILD BE THERE TO LET HIM IN AND WORK ON THE APPLIANCES. THE REFRIGERATOR WORKED FOR A LITTLE WHILE BECAUSE IT HAD (AS WE FOUND OUT LATER) A DEFROSTER PROBLEM . AND WHEN LEFT W/OUT POWERE, IT WOULD DEFROST. AS SOON AS IT OPERATED FOR A DAY OR TWO, THE DEFROSTER WOULD NOT FUNCTION AND IT WOULD SHUT OFF AGAIN.
Description of Work: REFRIGERATOR NOT WORKING AND WASHER NOT CYCLING CORRECTLY.
Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$208.86

    Contact information

    unknown, Round Lake, IL 60073

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Appliance Repair,
    Appliance Repair - Small

    FAQ

    ASAP Appliance Service is currently rated 3.3 overall out of 5.
    ASAP Appliance Service accepts the following forms of payment: Check
    Yes, ASAP Appliance Service offers free project estimates.
    No, ASAP Appliance Service does not offer eco-friendly accreditations.
    No, ASAP Appliance Service does not offer a senior discount.
    No, ASAP Appliance Service does not offer emergency services.
    No, ASAP Appliance Service does not offer warranties.
    ASAP Appliance Service offers the following services: Repair Services of all appliances.

    Contact information

    unknown, Round Lake, IL 60073