Mister Natural Services Inc

They did a great job, they gave a coupon, and the price was pretty decent and reasonable.

They were to come at 12-3 they came earlier I was at work thank goodness my nephew was here I get home 1145 there waiting to be paid I went up stairs to grab check and they take off ??? Now I got to chase them down and they start yelling at me ??? Because I wasn’t at home ??? Very rude driver ? !!!!

They cleaned 532 square feet of carpeting on 10/11/2018 and I was charged $426.72 paid by a personal check. After realizing there must have been an error with the cost, I contacted their office and spoke to the President, Mr. Lee. He was very apologetic and said they actual bill should have been $163.53. They agreed to mail me a refund for the difference. After waiting for a week, I still have not received their refund. A person if their office said they couldn’t release the refund until after my check cleared, which according to my bank’s records was 10/12/18. This was their error and should have released the refund immediately, and certainly not more than a week after the check cleared. I still have not received the refund although I was told the check is in the mail..

I've used Mr. Natural before to have large area rugs cleaned. This was the first time I've used them for carpet cleaning. Their 2-man crew was friendly and professional, explained what their process was, pointed out stain areas that they would spend extra time on. They arrived during the time slot that I was told. Pricing was reasonable. They took care to place protective paper under furniture legs. I would use them again and recommend them.

Fernando came by himself and did a great job cleaning the carpet in two bedrooms and a hallway. He was courteous, friendly and professional.

I was given a quote of $176 for both the projects. I specifically asked for a break down. The customer service person said $70 for the unit and $133 for stairs. I noted this down in my notebook. Then with a discount the total was $176. I agreed to it and has them scheduled to come in the morning. Once at the site, the service guys called the company and the boss said that the new quote was $236. The stairs was about $105 and the unit had a minimum of about $131. I explained to them what the customer service person told $176, and the new quote was way more expensive. They spoke to the management back a forth. They said sorry, but the customer representative person gave me the quote of the apt only. We wasted 1 hour going back and forth. I had time crunch situation. So, I ended up getting work done through them. If I had known earlier, I would have stuck with me old company. They were just not available that day. We get brouchers Mr Natural services in mail all the time. We will not do work with them again. Their management is terrible. The service guys were nice and they did a nice job.

They're pretty good company. They're thorough. They're educational to the customer, they hand out a 2 page pamphlet about dryer vent safety. They're skilled because they found out in my condo that the vent was so long that it was kinking up and causing a malfunction of the dryer. They're also eco-friendly.

Our condo association selected Mister Natural to clean the dryer ducts for the building. Their teams did a great job were prompt as scheduled, and did a great job. I believe they were in my unit for 15-20 minutes and competed the task as required. I hope we do hire them to continue this process for our building in the future!

We had them do it in two different batches. We've moved everything out of the bedroom, and they came and re-stretched and cleaned. Then, maybe a month later we moved everything back in the bedrooms and out of the living room, dining room, family room and they did the same thing in those rooms. I was satisfied with the first half of the job, so we had them come back and do the second half. We'd had somebody come and do the carpet stretching many years ago and they were exorbitant. I just had no problems with them.

I can not complain they did a good job.

Did a great job with stained basement carpet. Made no promises but did their best. Carpet cleaned up just fine. No pressure, very professional, very fair price.

Very good. Luis and his partner arrived a bit early which got me unprepared, but were very professional, quick and went the extra mile to provide an excellent service.

Very well! Quick & efficient. Cleaned up after the job.

The original visit was on 11/3012016, at that time my dryer vent was cleaned. My appointment window was for 9AM to 11AM, they came at 11:15AM. I asked the person doing the cleaning to make sure the vent hose was reconnected to the vent securely as the last time I had this done the vent hose had come loose and the dryer was venting into my condo unit. I was told the hose was on securely when they left. they were here only 10 - 15 minutes, they seemed to be in a hurry. I did some laundry on 12/04/2016 and noticed the dryer was venting into my laundry room, and area felt like a "tropical rain forest" as it is a small room. I called the company back to have them come out to fix the problem. I was given an appointment for 12/06/2016 from 2PM to 5PM, I asked them to try to make it as close to 2PM as possible. They finally showed up at 5:30PM. I had called the company when they were not here by 5PM and was told they were running late because of traffic. I complained to the receptionist and she put me on hold and the "boss" got on the phone and told me they could just cancel the appointment. He claimed that they do not hurry thru their service so the tech would be here when he got here. The "boss" was very rude and would not let me speak at all. He left me with the choice of waiting for the tech. to show up when he showed up, or no appointment at all. The tech. was nice and did do a thorough job when he got here, and even stayed to check to see if the vent was intact with dryer running, which the previous tech. did not do, as he was in a hurry. I would definitely not recommend for anyone to use this company!!

They have been really good. We've used them several times.

I was very pleased with Mister Natural's air duct cleaning service. My house is 28 years old and the ducts were never cleaned before and the technician showed me just how dirty they were. Now my air conditioning feels much cooler and there is less dust around the house, too. They were very courteous and professional and the technician even pointed out that my dryer was too close to the wall so he pulled it forward and the washer too. I would definitely use them again. In fact, I'm going to try their carpet cleaning service.

The workman was very polite, courteous and professional and knowledgeable . He answered all my questions. He seemed quite thorough doing the job and told me his results when he finished.My condo assoc. has a contract with this co.I would hire him again.

I had not tried this place or their type of carpet cleaning. But they were good and the carpet was well cleaned.

Mr. Natural is easy to work with, does all of the scheduling. Works well with meeting the customers scheduling needs. Punctual, curtioues in the home, clean and professional. The office staff are professional and very responsive to your needs as well. We continue to use them for a lot of our maintenance needs.

They were timely and competitive in price. They were local and one thing I did not like was that about 10 years ago they stole some cd's from us.

I have also had a reoccurring issue throughout the years with my dryer vent, and have had many service agents come to my home, none of which has given me a useful solution. There is not enough space behind the dryer for the proper size coil, causing many years of clogging. The 2 young men suggested a 2 inch finished indentation be inserted in the wall to accommdate the coil. Voila!!! A long time problem solved!!! They were GREAT!!!

Went well. The two guys who came were very nice.

After 35 years in my home, I had NEVER had water in my basement. On June 30th, I walked into my back door to the smell of sewage. It was a storm fast enough to flood the area of Harlem and Cermak, which I too, had never seen. I had about 2 inches of water in my entire basement along with sewage. I actually was able to get a company to come out the next morning, but they did not even bother to call me the next morning when they found they arrived to a flooded business themselves. Mister Natural had good Angie's List ratings and was available. All service professionals were very professional and expedient. They were done cleaning and sanitizing within hours and the drying began. They came back twice to check on the equipment and respray disinfectant. Overall the process was satisfactory and I would use them again. I did encounter 2 problems: 1. I was specifically told before they left the first day that they checked to ensure the fuses would handle their dryers. Half and hour later, I turned on the microwave and blew a fuse. I had to re-route the plugs myself. Oddly enough my fuse box has a map of which fuses control which parts of the house. 2. The follow up phone calls were mismatched with the next visit, calling saying "we will be there tomorrow for a visit". When I mentioned that I am in my 11a-1p waiting window for TODAY'S visit, they did get someone dispatched by 2p for that day's visit.

Arrived early but called to check that it would be okay. Were very nice and friendly and covered their shoes. Explained everything that they were going to do and asked me to come take a look to make sure I was satisfied.

I checked with two other services and Mister Natural had the lowest cost per square foot for tile and carpet cleaning. I was given a three hour window of when they would arrive, and they came within the last 30 minutes of the window. They asked me what specific areas of concern I had, and when they understood that cleaning the grout was important, they used a pressure washer system with a strong suction to remove the dirty water. The tile and grout hasn't looked this nice since it was first installed. The carpet also looked very good and I purchased the optional Scotch Guard protection. The carpet was try to touch in about ten hours. The two person crew was courteous, took all safety precautions, and kept me informed throughout the process. It was the first time I used them, and would certainly hire them again.