Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

The Deck Doctors

4.6(
11
)

Deck Maintenance, Pressure Washing, Dock Building & Repair,

... +1 more

About us

Outdoor wood restoration company.

Business highlights

29 years of trusted experience

Services we offer

Pressure washing, porches, deck maintenance, building & repair.

Amenities

Free Estimates
Yes
Senior Discount

10%

Accepted payment methods

Check
MasterCard
PayPal
Visa

Reviews

4.611 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
64%
4
9%
3
0%
2
0%
1
27%
Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
4.6
responsiveness
4.2
punctuality
4.3
Write a review
Showing 1-11 of 11 reviews
Anne R.
10/2015
5.0
deck cleaning
  + -1 more
unknown
Description of Work: Fine
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Dan B.
05/2015
5.0
deck cleaning, pressure washing
  + 0 more
The Deck Doctors were very professional. My wife and I were very pleased with their work. Our deck was worn and faded. It now looks brand new! We will definitely use The Deck Doctors again.
Description of Work: Power washed, stripped, sanded, and stained our deck with Penofin.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Dan B.
05/2015
5.0
deck cleaning
  + -1 more
The Deck Doctors were very professional. My wife and I were very pleased with their work. Our deck was worn and faded. It now looks brand new! We will definitely use The Deck Doctors again.
Description of Work: Power washed, stripped, sanded, and stained our deck with Penofin.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Bobbe O.
09/2014
1.0
deck cleaning
  + -1 more
We decided to go with Deck Doctors after receiving multiple quotes to refinish our deck. Geoff arrived on time for his consultation, measured and gave his bid at that time. The next day I gave Geoff the heads up that we chose his crew for the job. Due to the wet weather and our timing, we were told we were three weeks out. No big deal. The weather got better as the summer days got hotter and a week before his crew was likely to show, I called Geoff to make sure his schedule was holding. No luck! At least another two weeks. When those two weeks came and went, my patience was wearing thin. I was told by Geoff on a Monday that his crew would be there Friday of that week, the following Monday at the latest. That promise also fell through. We had sat on this project for TWO MONTHS and got nowhere. One last attempt at making some headway must have been disregarded. He never returned my final voicemail. Our deck is being finished tomorrow by another AL contractor.
Description of Work: No show for scheduled work
Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from The Deck Doctors
I don't even know who this person is.
donald L.
08/2014
1.0
deck cleaning
  + -1 more
unknown
Description of Work: Mr. Dilley made two appointmens and did not show up for either one.
Rating CategoryRating out of 5
Response from The Deck Doctors
This is not only wrong, it should be against Angie's List rules that people can post whatever they want on someone's profile, especially when they're lies like this. [Member name removed] is a customer that we've done work for in the past. We went to great lengths to refinish his deck with Penofin, it looked fantastic when we were done. Then he chose to use a water based product over the top of Penofin and now it's peeling. I told him when he called me this year that there are no strippers that will effectively remove a water based finish, I explained this to Don when I spoke to him on the phone. It's neither my fault or my doing that he chose to put this water based finish on his deck, I told [Member name removed] that I would try to make it out on a couple occasions and didn't have time. I never had a set apt with him. I told him that I would stop and check it out when I was in his area. I already knew there was more than likely nothing we would be able to do to solve his problem, he knew that from the first phone conversation I had with him this spring. Had he done what we recommended in the first place, he wouldn't be looking for someone to fix HIS mistakes now. I can't believe that someone would get on here and complain about his own mistakes. UNREAL!
Marc B.
05/2014
5.0
deck cleaning, pressure washing
  + 0 more
unknown
Description of Work: They power washed my deck, rails etc and then applied penofin oil on all wood surfaces.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Gary W.
03/2014
5.0
deck cleaning
  + -1 more
.
Description of Work: They stripped and resurfaced the back deck.
Rating CategoryRating out of 5
quality
5.0
value
4.0
punctuality
5.0
Yes, I recommend this pro
Mary R.
07/2012
1.0
deck cleaning
  + -1 more
He
Description of Work: During initial phone conversation owner explained he would be having back surgery so we expected delays. However, after we called post surgery date he assured us he or someone would be out to give an estimate and scheduled an appointment with us. No one showed up -- when we called he said he forgot and would come the next day. He did not come the next day or call and we are done calling him.
Rating CategoryRating out of 5
responsiveness
1.0
punctuality
1.0
Response from The Deck Doctors
[member name removed] called sometime around the 5th of June 2012, I explained to this potential customer that I was having a highly invasive back surgery on June 13th 2012. From June 2nd to June 13th, I was completely bed ridden, unable to walk. I had no way to know what the final prognosis would be after surgery, nor did I know how long the recovery period would be after I came home from the hospital as the doctors can only give an estimate of a best case scenario. After I came home from the hospital I touched base with all of my customers, including [member name removed] on or around the 16th or 17th. It's a little fuzzy at this point because of the amount of Post Op. pain killers I was on. I then went back into the hospital on the 20th with an infection in my blood and remained there for 7 days in ICU where I did not have access to my phone, or customer records. When I finally returned home, I tried to call [member name removed] to touch base with her and keep her informed on what was happening and she was very rude and ultimately hung up on me as I was trying to explain what had happened. There is an old saying that every person in this country has heard many, many times, $h*t happens, and if a potential customer doesn't have any more compassion than this, what more can I do ? Please [member name removed], understand that if I were able to come look at your deck, I would have, but some things are outside of my control. I certainly would have preferred to not have to have back surgery, or become septic from the surgery, but I did and I did, so what more can I say ? I have been praised literally hundreds of times for my punctuality, and professionalism. I always keep my customers in the loop on what is happening, whether it's for an estimate or if we are doing a job for them. We have customers that wait months to have their job done by us, because we are quite simply the best at what we do and because of that we are always busy from May when we start working, until Oct. when we stop working. We use the best products, employ the best processes to restore or refinish an outdoor wood structure and all of my employees are professional because I train them to be and I accept nothing less. I am my biggest critic. If it passes my judgement, it will always pass the customers judgement. I sincerely apologize that your experience with me was not up to your high standards. If there were anything I could have done, more than I did, it would have been done. I will conclude with the fact that I had probably about 20-25 other customers that were more than happy to receive the same treatment you were given, and ultimately received the highest quality deck restoration money can buy when I was able to get to them after surgery and my other problems were finished. Thank you, Geoff Dilley President The Deck Doctors
Marlene H.
05/2012
4.0
deck cleaning
  + -1 more
I told him I did not want it to look like redwood. Right away he changed his tune and he said it was cedar and it would turn out red. He went out to his car and got a picture of a deck he had painted and I wanted that. Once they finished it looked like a redwood forest and it was a bright cedar color. His bid was also not true to what he said the work would need. His contract did say he could charge us more but he was not on with his original bid.
Description of Work: Deck Masters came to fix some hail damage and refinish my deck.
Rating CategoryRating out of 5
quality
4.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0
Response from The Deck Doctors
Well, I have a few issues with this report on my company. First of all, I would like to address the F grades on punctuality, and responsiveness. We had your job scheduled to be started on a Monday, we called to make sure everything was all set to start at which time you informed me that the roofer had not finished working on the roof, so we rescheduled it for the following week. Your husband then called me during the following weekend and stated that the roofers had still not finished, so I informed him to call me when they were done with the roof and we would get started on your deck. Your husband called me the following week, now 2 weeks after we had originally had the job scheduled and were fully prepared to start on the original start date. When he called he said all they had to do was a little bit of flashing and trim work and we could start on a Wednesday after the roofers had promised to be complete by that Tuesday. We did start the job on Wed. and the job was complete on Thursday, just like every one of the jobs we do, its a 2 day process, your deck included. So, please tell me, how is that not responsive, or punctual ? As far as the cost, I explained to you in no uncertain terms that we needed to strip grey paint off of your deck, the chances are good that we would be required to do more sanding to remove residual paint from the surfaces than what is typically involved in a deck stripping job/ refinishing job. I only charged you the cost of having my employees there for the extra 4 hours of sanding that was necessary, I did not make one thin dime off of the over charges. The over charges according to your invoice were $50.00 per hour for 4 hours, that is to have 3 of my employees there sanding for 4 hours, their combined salary was $42.00 an hour, and they were using sand paper and sanding blocks that cost money too. I can not absorb the over costs involved in a job that are not known before the job starts, and the extra sanding was conveyed to your husband before it was completed. No surprises whatsoever. I might add that we only upcharge for extra sanding or repairs about 1/2 of 1 percent of the time. There may be 2 jobs in a year of 240 deck refinishing jobs that require more work than was quoted which is impossible to know will be required until we get in to the job. There there is the issue of color. If you do not tell me you are unhappy with the color, how am I supposed to know this? When the job was complete, your husband loved the deck, the color, the job we did, everything. He made several compliments to the fact that we did what we said we would do and wished that the roofers had been as upfront about everything with you as I was. We stain decks with actual stain, 99% of deck finishes are not stains at all, they are paint products. I also explained this to you and your husband as we sat on your patio furniture that hot Saturday Morning in June. As with any staining process on any wood, you never know exactly what color it will come out as. I always point out a few colors that it should be between. There are so many variables that are outside of our control like the moisture content of the wood, the age of the wood, the amount of sun the deck takes regularly that it is impossible for me to forecast the exact color it will turn out as. Furthermore, your deck looks nothing like Redwood at all. It looks like a naturally stained cedar deck. The remark you made about me changing my tune was when I realized that your deck was cedar after looking at the deck during the inspection when I was there to quote the job is funny too. I went to my car to get you a post card we send out to our customers, it has a picture of a pressure treated deck, and my house. My house is cedar and that is what I told you the color could potentially look like when we are complete, and it absolutely did look very much like that. You say it looked like a redwood forest, then in the same line say it looks like bright cedar, you are correct, it looked like a beautiful freshly stained cedar deck which is exactly what you have. What I told you was that the kind of wood is Western Red Cedar, and it has a pinkish tone to it, just like all Red Cedar, but since you loved the color on my house from the picture you were shown, that is what you got. So, please, tell me, if you can't convey to me that the color is something other than what you expected, how am I supposed to know ? By looking on Angie's List ? Is that a fair way to give the public a report on a company ? Or would it be sensible to maybe call me, and see if there was a way to address the color and get it to a color that you like ? You signed up to have the deck done the day I sat on your deck with you and your husband so I am assuming that you must have liked me, or the process that we used, or something, or I certainly would not think you would have signed the contract to do the job. Correct ? So please tell me, how was I not professional ? I received a C grade for professionalism. I wondered as I read your review if you had your wires crossed and we confusing the job we did for you with the job the roofers had done, and not us. I can not find a report on the roofers on here that made countess promises they were unable to keep, which concluded with us rescheduling your deck refinishing twice. So, again, I do not understand this at all.
Marguerite S.
04/2012
5.0
deck cleaning
  + -1 more
They did a good job and we were extremely happy with them. Our overall experience with them has been excellent.
Description of Work: We used The Deck Doctors for redoing our double deck. They didn’t rebuild it but refinished it.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Barb M.
06/2008
5.0
deck cleaning
  + -1 more
We were extremely pleased with the prompt response for an estimate. Once hired, the owner kept in contact with us to let us know when the different stages of the deck refinishing were going to be done, even when weather delays were encountered. The deck looks great and the neighbors all love the color!
Description of Work: We hired The Deck Doctors to power wash, strip and stain our deck.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800

    Contact information

    11087 Main St, Roscoe, IL 61073

    thedeckdoctors.com

    Licensing

    Bonded
    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Deck Maintenance,
    Pressure Washing,
    Dock Building & Repair,
    Decks and Porches

    FAQ

    The Deck Doctors is currently rated 4.6 overall out of 5.
    The Deck Doctors accepts the following forms of payment: Check,MasterCard,PayPal,Visa
    Yes, The Deck Doctors offers free project estimates.
    Yes, The Deck Doctors offers eco-friendly accreditations.
    No, The Deck Doctors does not offer a senior discount.
    No, The Deck Doctors does not offer emergency services.
    No, The Deck Doctors does not offer warranties.
    The Deck Doctors offers the following services: Pressure washing, porches, deck maintenance, building & repair.

    Contact information

    11087 Main St, Roscoe, IL 61073

    thedeckdoctors.com