Patrick B Murphy Plumbing and Piping Co

I wish there was an option to list negative stars. My experience with this company was that bad. AHS has sent the same person to my house several times. He has not once been able to resolve my issue. He immediately defaults into what isn't covered on my warranty. 1st time, he told me I needed a new toilet. He was unable to clear a clog and I would have to pay him over $200 to remove the toilet because that wasn't covered. I removed it myself only to see that it was only toilet tissue clogging it. 2nd time, I placed a call to AHS again to have my pipes cameraed to locate a potential leak going to the exterior pipe lines. I sent pictures and communicated what was happening at my house directly to these people once the appointment was confirmed and they confirmed receipt of the pics and messages only for them to come to my house and say they don't do camera work. (Why are you here then?!) This time AHS sent them out to repair a leak in my basement. It leaks when both the 1st and 2nd floor tubs are ran. Again, he immediately told me that it was due to a leak under my bathroom sink on the 1st floor. Never removed the drywall or looked at the pipes in the ceiling if the pipes to see where the water was coming from. Instead he noticed i had a slow draining sink in my 1st floor bathroom and insisted the I pay them $195 to replace the strainer because they couldn't proceed without repairing that. Of course it isn't covered. But his diagnosis makes no sense and is a completely separate issue. Because that water wouldn't run into my basement when the second floor tub is running due to a clog under the 1st floor bathroom sink. I work in construction. That's not how that works. So, then he lies about checking the water in all bathrooms. to attempt to validate his claim. When I told him I have cameras in my house. You never even went upstairs to check that the bathroom. Then he got real rude and ended the call. To add insult to injury when I texted the person from their office to tell them what happened some guy from his office then calls me yelling at me like we were about to have a bar brawl. Never verified the facts never offered a solution. Do not use these people.

I called in a pipe leak to my home warranty company and this company was assigned to fix the issue. I was initially skeptical given a prior experience with their technician who was very rude to me. Against my better judgment, I decided to give them a second chance given the previous negative experience was about a year ago. Scheduling an appointment went fairly smoothly, and upon arrival of the technician (Alex) who called me on phone, I directed him to the location of the leak. Before he had even looked at the situation, he hinted that the warranty company might not cover the leak. He had already made up his mind to misdiagnose a simple situation and wanted me to pay an extra $395 (beyond the service fee already paid to the warranty company). Just to support his attempted extortion, he claimed that he needed to modify the copper pipe (a lie) which led to a claim denial by the warranty company. When I politely called him out on this, he became very rude and aggressive. Clearly made a mistake given them a second chance. I’ve now had to engage another plumber who has now properly diagnosed the simple issue and isn’t trying to extort me. Do yourself a favor and avoid this company!

By far the worst customer service and professionalism I have ever experienced. Assigned by AHS, they did not diagnose my water heater, they pulled the number and found out it was under warrenty so to them why bother, then I ended up paying for a master plumber my family has worked with for thirty years and as suspected it was a small 5 dollar fix. But this Patrick Murphy plumbing had already advised AHS they ordered the new water heater.

If I could rate this company as a negative or at least a zero, I would. They charged me over $700 for 5 minutes of work. Do NOT trust them, do NOT use them. Unprofessional, rude, noncooperative. All around bad news! They are partnered with ACM Community Management, who, also, should not be trusted. If they are managing a apartment complex you are looking to rent/buy from run away and look elsewhere. Both companies are unreasonable! I have been arguing the cost of what they did since February. ACM won't return emails or calls and Patrick Murphy Plumbing claims they can't talk to me because ACM is their "client".

They came and left very quickly. I found that they are very efficient, very nice, and willing to please their customers. I think that they are a great company and are good at doing their job. I recommend them.

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