ARC INSULATION

Overall, it was a great experience, and I was pleased with the final results. I was having issues with keeping my second floor at a reasonable temperature without having the first floor frigid. I was looking at potentially going dual zone, but it seemed overkill for the size of the house. After reaching out for an energy assessment, Steve Garrett walked me through his findings and recommendations after agreeing on work that needed to be done. The installation was a breeze from scheduling to the actual work. Luis T. and Eleazar were professional and accommodating over the 2-day job, especially given I do work from home.

We were shocked to learn we had mice and squirrels in our crawl space/attic...and that our insulation was old and useless. We found ARC on Angi's list and were contacted immediately. Within a few days we had a thorough in-home consultation and a proposal. Energy Specialist David Puralewski explained the details patiently and thoroughly, and shortly thereafter the work was performed as promised by Juan, Antonio and Fernando. From start to finish, we knew we were in good hands...an excellent experience!!

A very professional company. Everyone was very courteous and helpful, explaining the full insulation install process. All work was performed on time, as promised. The crew took care to cover rooms/furniture and performed a full clean up once they were finished.

Working with Steve and the team at ARC Insulation was an absolute pleasure from start to finish. As a new homeowner, finding reliable contractors can sometimes be scary, but I couldn't have been more impressed with the professionalism and efficiency of this company. Couldn't recommend more highly!

The technicians who performed the work were very professional and friendly. I overslept that morning and was an hour late for my appointment. They were very patient with me and nonjudgemental. A big thank you to Luis G. and his co-worker for a job well done!!! All around this was a very positive experience.

Our concerns were listened to with respect and knowledge. The crew was prompt and efficient. I would recommend this company for your insulation needs.

Due to an ice **** this past winter, we has extensive water damage inside the home. Every kept telling me, "You need more insulation!" so I called ARC. Robert came out and gave me an honest assement of the work needed. In fact, he told me that I didn't even need more insulation in the part of the attic I though I did. He also took the time to help me discover the root of my water issue! I will be forever grateful. It turns out I did need quite a bit of insultion in another part of my attic. The worker were efficient and cleaned up after themselves. I would hire the company again if needed.

The ARC insulation team did a great job. They showed flexibility in working with my need to reschedule and provided quality service at a reasonable price. Robert Moore was especially helpful in coordinating, explaining the specifics of what the team would do, and making sure I took full advantage of the rebate program.

Extremely well, was given a very comprehensive estimate on the work to be performed. Workers were very punctual and professional, always kept us informed as to the work done for the day, went above and beyond with thoroughness on the project.

This review was written by my wife, Nina. We chose ARC over its competitors mainly because of Robert, ARC’s sales representative. Robert gave detailed explanations and submitted a detailed proposal of the scope of work. He also was open to negotiate the price. It took 8 hours and a hard working three-man team to do the job. When job was done, the lead man went through the scope of work listing in all details. He showed full knowledge of the flaws and existing imperfections in our house that had been discovered by Robert and listed in the proposal. The lead man and his team were very soft spoken, well mannered, modest, quiet, respectful, and showed perfect professional ethics. Thanks to the lead man we now have a proper venting connection of our bathroom fan. It was poorly done by the GC and missed by the expensive roofers. The lead man redid it. ARC is an integrated team of various specialists. Its painters showed up and fixed spots where the nails popped out a little bit because of the work above. They did this the same day and it looks like those nail pops were never there. We are glad that all electrical work in the attic had been done prior to the insulation because it would be very hard to dig through the deep layers of Nu-Wool (NW) material to install lighting cans or other electrical work. The entrance to the part of the attic above the bedrooms was permanently sealed, though it can be forced open in case of necessity to enter that space. An important topic is the type of insulating material. Homeowners who need new insulation do not have much choice of material because ARC’s competitors also offered the same NW. During his presentation Robert demonstrated NW insulation material, which was pressed in a box. We think that this demonstration is a little misleading. As a matter of fact, the customers receive not pressed NW material but very fluffy, light, and dusty material. It did not settle under gravity for a very long time and stays in the environment for a long time. Eventually it did settle creating a layer of gray dust on all surfaces. Continuous thorough cleaning in the house will be necessary until sedimentation will finally come to an end. It is especially important if you want to insulate the entire space under the roof, including the bedrooms and space above the garage. You do not want to inhale dust during your night's sleep. It is not nice to have NW flying in attic, which you may continue using as a storage space. In this regard we think that air duct cleaning should be done no earlier than a month after insulation. It would be nice, very appreciated, and rewarding to the owners if ARC could offer covering the NW surface to prevent light NW material from flying around. It could be done a month or two later.

We needed to rehab a family member's attic and crawlspace that had no ventilation and mold/moisture as a result. Jay came in and based on his experience, he assessed exactly what was needed to fix all of the problems. His team came in and created proper ducts for the kitchen and bathroom vents, cleared all of the soffit vents, added more roof caps, added baffles, removed all of the old insulation and added new insulation (to R49) and removed ALL of the mold. Looked like a brand new attic! His team also removed all the mold in the crawlspace and placed a vapor barrier down there, and covered all of the walls with foam insulation - problems also fixed in crawl. All of this was completed at a reasonable price. We were so pleased and impressed with ARC's work that we had our own attic worked on. The ARC team assessed my home for proper ventilation and insulation and worked magic in the attic (added soffit vents, baffles, sealed all gaps, raised insulation levels to R49) and added new roof caps. While the crew was working on the attic, they noticed that the ceiling drywall had detached from the attic joists (and informed me that the drywall was sagging). Rather than blowing it off as someone else's problem, not saying anything and just adding the insulation (which would have made the ceiling cave into the house), his team spent 6 extra hours adding screwing the drywall back in place (raised ceiling 1/2" back up. I can't thank them enough for catching this and informing me. Their honesty and integrity impressed me, along with their expertise and knowledge of proper ventilation and insulation. Both levels of my house are now the same temperature and my furnace is working less to heat the house. I can't thank them enough. ARC's team kept me informed each step of the way during both jobs, they were extremely quick in their responsiveness and were professional and on time during both jobs. Thanks Jay - we are sending more referrals your way.

They did a great job of removing old insulation and installing better insulation and areas that were not insulated before.

ARC came out promptly to take a look and put their proposal together. They were very professional and straight to the point of the work, at a very reasonable price. They made it as easy as can be, from the first call through getting the work done and paying online once completed. Highly recommended for great service at a great price!

Ryan came and did a though inspection, going beyond what I thought I needed. He explained my options and was prompt in answering all my questions while I contemplated all my proposals. The team that did the work were prompt and diligent in getting all the items completed in one day. They kept me informed of their work plan. They did a great job with keeping the house clean and we barely knew they were working. I highly recommend ARC Insulation.

it went great. Robert was very courteous and professional and gave us a report on that was a very comprehensive. We highly recommend this company.

Initial visit by Chris seemed to go well. He told me he would email me an estimate. Last time I ever heard from him. I called the office and was told they would reach out to him to call me back. Never happened.

Robert was very helpful and patient during our consultation and was willing to take the time to understand our somewhat-complicated split-level house to make sure he was recommending the right work to be done. We ended up going with closed-cell foam under the floor in the crawl-space of a bump-out room, on the rim joists in the basement, and in the lower 2 feet where a foundation wall had been left un-insulated above the frost line. As an extra bonus, ARC Insulation was also willing/able to coordinate with the general contractor for a bathroom remodel we were doing around the same time, and foamed the exterior wall of the bathroom while the wall was open for the remodel. Also, I would say a sign of a good company is how they handle unexpected set-backs. In our case, when the foam truck arrived at the agreed-to time, unfortunately the foam machine had stopped working, and the workers were unable to start the job (truck needed to be brought in for repairs). Craig was extremely helpful to keep our project (and the bathroom remodel) on track and was able to get another truck to come out the following morning. The following morning, the workers arrived on time, did a reasonable job at protecting areas not being sprayed (all I noticed was some red spots on the carpet from when they snapped a chalk line and some overspray on the wall that would need re-painting anyways), and cleaned up after themselves when done. Shortly after they finished, there was a chemical-like smell for a few hours, which I was able to get rid of by running fans in the windows for a while. After 24 hours, there was no detectable smell. Finally, ARC Insulation was quite understanding / helpful when the general contractor for my bathroom remodel complained that the foam stuck out past the furring strips on the wall, preventing them from installing cement board for the shower. That same afternoon, two workers came to trim down the excess foam, and the shower-work was able to proceed the following day.

Very responsive and dependable. Great team!

I messaged ARC via Angie's list and they replied within minutes. a call was arranged to discuss the details of the work requested. Tom was very helpful in describing the work and estimate. He was helpful and honest enough to the point we discovered the service is potentially not needed. if i do end up needing my crawl space duct work sealed they are my first call.

Chris was very professional and prompt. He called when he was running 15 minutes late and was respectful of our home. HE immediately knew that discoloration in insulation under our crawl space in sunroom was airflow filtration and not mold. He thoroughly examined attic area and made recommendations to remove plastic around insulation to avoid any moisture problems. He even went so far to look above garage and examine an additional space for any problems. Would highly recommend ARC insulation. He did not charge for the assessment as no insulation work needed. So appreciated his expertise.

Everything went great. They consulted with us versus just "pitch" us. The service team was very professional and friendly, completed everything on time, cleaned up, and treated us like we were neighbors vs just a "job" Excellent company. Highly recommended.

It went great! I had 3 companies quote & his quote was right in line with others, Jay came out to give me an estimate. He was very knowledgable, answered all my questions, and wasn't in a hurry to get in and get out. I learned several things that day. Building science is super interesting. Quote was emailed back to me very quickly, and it detailed exactly everything to be done. Both crews were quick, courteous, efficient, cleaned up, again answered all the questions I asked (as I stood on the ladder looking at completed insulation) showed me pictures, helped me fill in a cold glass block window with thick insulation board. One thing wasn't completed, and Jay followed up twice to make sure it was scheduled and completed. It was really nice not to have to chase someone down to do what that said they would do. Very pleased with everything involved. I could tell the difference that night. Nice & snug. Looking forward to smaller bills and especially a warmer house. Bring on the winter! Would definitely highly recommend and use again in another house. Thank you Jay , Louis & his helper and Enrique & his. Great work!

Upon buying our house 18 months ago, we knew we had to add insulation in our attic. From start to finish these guys were very professional. We added significant insulation to bring the R-Value to a total of R-49. They also added ventilation chutes to eaves and reconnected bathroom fans as well. The install team answered all my questions and showed me before and after pics of the work. The crew was on time, neat, and courteous. I would not hesitate to use them again. I highly recommend ARC INSULATION!

Short version: ARC insulated the crawlspace of our small c1890 apartment building with a thick plastic vapor barrier and closed cell foam around all the foundation walls. Price was very reasonable for the scale and difficulty of the job. Tenants report it feels *much* warmer than before. We're very happy with the work. Long version: We learned from ground floor tenants of the small apt building we'd bought that in the winter their floors were very cold--to the point that they wanted to move when their lease was up. Also we learned there had been a problem in the past with water pipes freezing. Yikes..this sounded like a problem that maybe couldn't be solved. Research revealed that proper foam insulation and a vapor barrier in the crawlspace could work, but we worried that the crawlspace was too small to work in. Fortunately, ARC was one of the companies that I called to get an estimate from and they really solved the problem for us. Kevin was the estimator. He made thorough notes, and cautioned me about the limitations of the job: might need to cut holes in floors to get access, might not be able to get to all of the space, and so on. I appreciated his frankness. His estimate was very reasonable, we thought, esp as it was actually lower than another company that proposed only foaming the underside of the floor (which would have left the water pipes exposed to cold). We asked Kevin for extra-heavy plastic vapor barrier, which was a slight upcharge, but the job was done exactly to the estimate despite some headaches the guys ran into when doing it. This was a VERY tough job as much of the crawlspace is 'crawl on your belly' rather than 'hands and knees' and access was only through two small panels in closets. It was uneven dirt surface down there, strewn with old construction debris and 120 years of spiderwebs. I would not want to get down there! But Jesus from ARC and his co-worker (both small guys) managed it. They showed up right on time, laid down plastic, and got to work, first pulling up the worst of the debris, then laying down the plastic, then foaming. Considering what they had to do and how awkward the space was they were amazingly fast and thorough. Jesus was great about letting us know what was going on, esp as they did run into some issues as we expected. The guys were able to get to about 90% of the crawlspace, only missing an area where the dirt is almost up to the joists. (Jesus showed me pics.) That part they walled off and foamed as if it were an exterior wall. Tenants report the room above that is colder but they use it as a closet. (The solution there would have been removing dirt bucket by bucket prison-break style and would have taken days!) Jesus did have to cut two holes about 18" sq to get access due to internal walls in the crawlspace. Both holes were done so neatly we were able to put the cut flooring right back down--the square in the hardwood floor living area will need re-doing some day but it's under a rug now. I have looked into the crawlspace a couple of times since this work was done and it is now clean and dry and much warmer than the exterior. We no longer have to worry about the water pipes down there freezing. It even smells okay! It's a night and day difference, and as it makes the apartments above more comfortable and our tenants happy, it was well worth the expense. We are happy to recommend ARC, and would certainly use them again. In fact we plan to have them come do a small crawlspace under an enclosed porch on our house. That area has pink fiberglass insulation already but as we know now, that does *nothing* compared to foam. One note I'll add for people in the city in particular: the compressor and barrel of foam stay on the ARC truck and the guys run a long hose in. You may need to secure parking for the truck in front of or beside your house for the hose run to work. I'll attach photos to this review, taken through a little access panel that's in the corner of our building. The clearance joist to floor there is no more than 18". As you can see, that foam is an impermeable wall.

They never called me back. Came out twice to look at the job and I must have called them no less than 10 times to schedule and even talked to the manager who was calling me back in an hour and that was a month or so ago. Worst service ever.