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Freedom Builders & Remodelers

Ceramic Tile, Kitchen and Bath Remodeling, Windows,

About us

Freedom Builders & Remodelers of Rockford IL is a preferred home remodeling contractor. We provide quality home improvement services. We have been a number one remodeling contractor for home owners in Rockford, IL and the Stateline area and are fully capable of large and small remodeling projects or upgrades, such as design - build, basement remodeling - finishing, kitchen remodeling, bathroom remodeling, deck builders, sunrooms, ADA accessibility and home additions.

Business highlights

32 years of trusted experience
Emergency Services Offered

Services we offer

Full service remodeling contractor, Home Renovation. Home Improvement, Fire and Water Restoration, Window & Door Replacement, Kitchen Remodeling, Bathroom Remodeling, Basement Remodeling, Handicap accessibility upgrades, Additions, Attic Bedrooms, Trim, Design Build, Hardwood Flooring, Tile, Decks, Handyman

Services we don't offer

Major Concrete, Major roofing but we do have companies we work with for that

Amenities

Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.03 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
0%
3
0%
2
33%
1
0%


Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
3.7
responsiveness
5.0
punctuality
3.7
Showing 1-3 of 3 reviews

D M.
10/2014
5.0
ceramic tile, remodeling, replacement windows, home remodeling
  + 2 more
.Shawn was referred to me by Affordable Painting Services, Inc and showed up promptly to assess the situation and present us with the details of the necessary repairs. Once we all agreed on what was to be completed we were given an estimate. I provided Shawn with a 50% down payment to cover materials and he proceeded to order the window and obtain the other necessary items to complete the job. As the window was made to our particular specifications it took approximately 10 days to get the window. Once the window was in Shawn promptly installed the window and replaced the old damaged siding with new matching siding. All work was completed to our satisfaction. Staining of the new window and the new siding was completed by Affordable Painting.
Description of Work: We had to have some siding replaced due to water damage along with a complete new bathroom window.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Response from Freedom Builders & Remodelers
Thank you for your review. It was a pleasure doing your project!

Verna S.
06/2014
2.0
ceramic tile
  + -1 more
Did not go as well as we hoped. Where do I begin? According to HIS contract, he violated 50%-75% of it. All work was to be completed within 45 days from start date. The final day, the last walk through, took place on the 65th day from the start date. The first week, he and one employee worked a total of 3 days, averaging 3-5 1/2 hours and was a no call no show on that Friday. Called me late Friday afternoon stating that the materials he ordered never came in. Starting the 2nd week, he worked 6 days straight averaging approx. 5-6 hours each day with a lunch and 2 breaks each day. at the 5th week, he worked 3 days. Took 2 weeks off to do other jobs. His floor contractor, who didn't seal the basement floor first, had to REDO the basement floor due to Argon Gas bubbles. We were told that it was going to cost a few hundred dollars more because it was OUR fault about the Argon Gas, according to Freedom Builders. Talking with the sub contractors, Affordable Painting, the owner told us personally, he wasn't going to be charging Freedom Builders any additional money because he said that it was the sealant manufacturer at fault because of the bubbles. He said he felt he needed to tell us because he didn't want to see us be taken advantage of. During the first week, Freedom Builders damaged one of our cable lines which resulted in no service in our bedroom. Shawn said he didn't know why the cable stopped working. After he left I went downstairs and found out why. He had broken through the cable T bar and then hid the wires so we wouldn't find them. Had to call the cable company to come out to repair the wiring. It took them a few days to come to our home and in the meantime, Shawn had already put up the new drywall ceiling and when the cable company came, I went into the basement with the technician and Shawn had hidden ALL our cable wires inside the insulation he had put into the new walls and ceiling! When I asked him where the heck all my wires were at, he stood there and shrugged his shoulders and said and quot;I don't knowand quot;. I was made to look for the wires myself! He also commented to the technician that if he had come any later, he would have made HIS job a lot harder! I have never met so rude of an individual as Shawn Warren! Finally on day 65, Shawn came to get his final payment of $1000. I told my husband not to pay him because of all the discrepancies in his work but my husband just wanted him gone. 2 of the lights he installed do not have casings so when you look up at the lite, all you see is uneven cuts of drywall. He was to create a cable access panel for future cable issues. He cut a small square in the corner of the ceiling. The wires are NOT accessible! There are 2 openings in the ceiling exposing small electrical boxes. Walls and ceilings were not painted, there are epoxy paint stains all over the trim and lower parts of the walls, there is bare, unfinished wood where the bar used to be, didn't reconnect the house phone jack. It is hanging on the wall in my laundry room. One of the doors going into the laundry room does not have a door knob. Found this owner rude and unprofessional along with shoddy work ethics. I found the subcontractor, Affordable Painting Services, to be a lot more honest and friendlier. Other than all the paint that was left on the trim and walls from the floor epoxy, I was happier with THEIR work!
Description of Work: Remodeled basement which included removing existing walls, floors, ceilings and 3 windows and replacing with new materials

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
punctuality
1.0

$13,975

Response from Freedom Builders & Remodelers
Dear [member name removed], so glad you took your time to write this review. We value ALL input and respect other people’s points of views. They provide us with bases to hone our consultation points, contracts and client interaction skills. Job description (verbal and written - synopsis) was to refinish basement by demolishing existing cabinets and wet sink area (not to be replaced or reset), paneling and other wall covering, wall partition, drop ceiling, ensure framing was adequate for what we wanted to accomplish (if found inadequate would revise estimate and go from there), insulate, replace 3 basement windows with vinyl insulated one (originally wasn’t in initial estimate, but I added them to the estimate at no extra cost) ensure electric was up to code, install new lighting (10 canned lights total- ended up installing 12 total [10 in main area for better lighting ambiance] at no extra cost), finish walls and ceiling with drywall (Contract called for installing & finish drywall [tape, mud and sand is what drywall finish is] – nothing about priming or paint, but we chose to prime at no extra cost), take up existing VCT flooring and to finish floor with an epoxy coating. As a company and individual, it our best interest to do everything possible to adhere to a schedule and complete jobs in a timely manner. The longer it takes, the more it costs my company and ultimately myself, not just in monetary values do to wages paid, but also in serenity, lost opportunities, other schedules, reputation and personal time. Despite the above mention extras and few to follow, we did, extra time job took, we DID NOT charge one cent over our original price. Agreed, it did not go as well as we hoped for. Every now and then we run into problems with unforeseen situations with the jobsite itself, job conditions, vendors, vendor’s suppliers/manufacturer’s, and subs that impede on the progress and fluidity of the job. There are rare times we are at the mercy of the manufacturer’s product and market conditions also. We deal with whatever arises and roll accordingly. I must note, we were not allowed access to jobsite until after 8:30 – 8:45 am. A few times we had to *wait. Our normal start times are 7 am and generally no later than 7:30, but we do our best to accommodate our clients lifestyle. *If we want to get technical, Section XI Line E of the contract states: Owner will not interfere with or permit others to interfere with, stop, hinder, or delay completion of the Work by Freedom Builders or Subcontractors except as provided under this agreement. Expected delivery date for dumpster was delayed per shortage of available dumpsters from my vender. Still, we demoed until there wasn’t any safe maneuvering room in the basement. Scheduled delivery date for materials from vendor didn’t happen on the day they said it would nor could we get the day we wanted. When we did get the delivery, quantity on one of the items on our list was back-ordered. Your original basement floor was painted and at a later date, had VCT installed. Nowhere did we or our painting contractor see any indication of blistering, bubbling of paint that would indicate water seepage, let alone gas such as Argon or anything else that would impede the performance of the applied epoxy product. It is not the norm to ‘seal’ prime (as the epoxy covering itself is a form of sealing) first, unless the preexisting conditions warrant. Yes, that would have cost more initially and would have been stated in the original estimate or a change order would have been issued. It is not our practice to test for gasses unless there are known existing factors, evidence of or per request of our clients. That would be an extra charge too. We are neither certified nor qualified to perform such testing and would involve a third party. Again, that would have cost more initially and would have been stated in the original estimate or a change order would have been issued. Normal epoxy covering process without chips = 2 coats of colorant followed by a clear coat. When the first coat of epoxy product was applied, that is when we (includes yourself, husband, I and my sub) discovered the issue with possible gasses causing bubbling (which is what we deduced, yourselves included, to being the cause, possibly Argon) We (I and my Sub for the floor) discussed several courses of action to take with you, some of them had a price variance (extra cost) such as using chips or if we had to, strip first coat, seal and then apply. We, per you agreement, opted for the most cost effective course of action to take which involved some ‘wait’ time. This whole thing with my subs schedule, wait time and rework chewed up about 2 weeks. I couldn’t finish my portion until the floor was finished and proper dry time had been allotted. Let’s address where you have insinuated ‘dishonesty’ and I may try to ‘take advantage’. Alan (owner of the company I was using for floor) felt he needed to “tell us because he didn’t want to see us taken advantage of” Alan never said such a thing and the ‘option’ or direction we chose to take that ended up working to your satisfaction (You said you were satisfied with the result) didn’t have any additional costs. ANY additional cost references that can possibly be misconstrued are addressed in previous paragraph of this response. Yes, there was an issue with formulation of the epoxy product that may have had a play in all this. Let’s get to the cable (RG6 wiring) You had a rats nest to begin with, several splitters and cables not in use were all connected with those in use. I have no qualms with owning up to anything I or anyone else I have on the job has done. Apparently during demolition, one of the lines may have pulled from the splitter. I was unaware of this until you mentioned it. We agreed since your contract with Comcast included a service protection plan, it was in the best interest for them to come out and straighten the ‘mess’ up. Comcast schedule caused a delay in my schedule, however I didn’t say anything but did drywall a part of the ceiling up to a point where it WOULD NOT interfere with what Comcast had to do in order to keep the job progressing. Yes, some of the wires were behind the insulation as to keep them out of the way so they wouldn’t be hanging on our work way until Comcast came. It was my help that located the cable wire in question from the choice of two (one dead from before and one that apparently fed your bedroom). Access panel to where your cable splitter is does give you access. Do to the location of the wall/ceiling framing and where Comcast ‘shoved it’ up in there, you do have to reach up in there to pull it towards yourself for servicing. I mentioned in the beginning at the initial consultation I cannot cover the existing junction boxes per code and they do have plates on them. Telephone jack in the laundry was a preexisting item that was not in the contract work area or description, Sorry I didn’t bundle it back up and stick it back up on the top plate. One of the doors going to laundry room… Aside from the extra things I mentioned earlier I did for no extra charge. I rehung that door in question and the other one so they actually opened fully and closed completely. This wasn’t in the contract or job description, but it seemed to me like a good (nice) thing to do. The original knob, was a cheap 2 3/8 backset that was made to try to try and work for a door that called for a 2 ¾ backset. I mentioned it to [member name removed] when I attempted to re-use the knob. Perhaps aside from trimming the door and rehanging to open fully at no cost to you, I should have sprung for the new knob also?!? I asked several times throughout the job, if there were any issues and complaints we need to address. This is our normal company policy. This would include if you thought of me or anyone else involved rude. New trim pieces for the existing cans, I did say I would get for you. For that I acknowledge I dropped the ball in doing so in an expedient manner. Epoxy on trim, flooring sub informed me it should cover easily when painted. Again, I will stress, painting was NOT in contract, but I chose to prime everything anyway. Bare wood? Those columns already have a coat of paint from before. We at Freedom Builders & Remodelers value our reputation, our clients and ethics. We do the best we can given circumstances that may arise. We are sorry that this job, which was done with utmost care, professionalism and consideration of your lifestyle.

Rebecca E.
01/2013
5.0
ceramic tile, home remodeling
  + 0 more
Shawn of Freedom Builders did a great job installing our new glass tile kitchen backsplash. Despite a cabinet that needed repair and leveling and a stove that didn't want to fit back in its place, he completed the job on time and displayed extreme patience and persistence with every glitch that popped up. He was very meticulous about keeping his work area in order and always put everything away at the end of the day. We absolutely love our new backsplash! We have a large master bathroom remodel project coming up and we fully intend to have him back for that.
Description of Work: We had our granite backsplash removed and a glass tile installed above the entire counter top. We also had electrical outlets moved and a cabinet leveled and repaired.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,300

    Contact information

    1125 Milford Ave, Rockford, IL 61109

    http://www.rockfordremodeling.biz

    Service hours

    Monday:
    7:00 AM - 5:00 PM
    Tuesday:
    7:00 AM - 5:00 PM
    Wednesday:
    7:00 AM - 5:00 PM
    Thursday:
    7:00 AM - 5:00 PM
    Friday:
    7:00 AM - 5:00 PM
    Saturday:
    7:00 AM - 3:00 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    Yes
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Ceramic Tile,
    Kitchen and Bath Remodeling,
    Windows,
    General Remodeling,
    Basement Remodeling,
    Sunrooms and Patio Enclosures,
    Doors,
    Hardwood Flooring Sales and Installation,
    Decks and Porches

    FAQ

    Freedom Builders & Remodelers is currently rated 4 overall out of 5.

    Monday: 7:00 AM - 5:00 PM

    Tuesday: 7:00 AM - 5:00 PM

    Wednesday: 7:00 AM - 5:00 PM

    Thursday: 7:00 AM - 5:00 PM

    Friday: 7:00 AM - 5:00 PM

    Saturday: 7:00 AM - 3:00 PM

    Freedom Builders & Remodelers accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
    No, Freedom Builders & Remodelers does not offer free project estimates.
    Yes, Freedom Builders & Remodelers offers eco-friendly accreditations.
    No, Freedom Builders & Remodelers does not offer a senior discount.
    Yes, Freedom Builders & Remodelers offers emergency services.
    Yes, Freedom Builders & Remodelers offers warranties.
    Freedom Builders & Remodelers offers the following services: Full service remodeling contractor, Home Renovation. Home Improvement, Fire and Water Restoration, Window & Door Replacement, Kitchen Remodeling, Bathroom Remodeling, Basement Remodeling, Handicap accessibility upgrades, Additions, Attic Bedrooms, Trim, Design Build, Hardwood Flooring, Tile, Decks, Handyman
    Major Concrete, Major roofing but we do have companies we work with for that

    Contact information

    1125 Milford Ave, Rockford, IL 61109

    http://www.rockfordremodeling.biz

    Service hours

    Monday:
    7:00 AM - 5:00 PM
    Tuesday:
    7:00 AM - 5:00 PM
    Wednesday:
    7:00 AM - 5:00 PM
    Thursday:
    7:00 AM - 5:00 PM
    Friday:
    7:00 AM - 5:00 PM
    Saturday:
    7:00 AM - 3:00 PM