Dear [member name removed], so glad you took your time to write this review. We value ALL input and respect other people’s points of views. They provide us with bases to hone our consultation points, contracts and client interaction skills. Job description (verbal and written - synopsis) was to refinish basement by demolishing existing cabinets and wet sink area (not to be replaced or reset), paneling and other wall covering, wall partition, drop ceiling, ensure framing was adequate for what we wanted to accomplish (if found inadequate would revise estimate and go from there), insulate, replace 3 basement windows with vinyl insulated one (originally wasn’t in initial estimate, but I added them to the estimate at no extra cost) ensure electric was up to code, install new lighting (10 canned lights total- ended up installing 12 total [10 in main area for better lighting ambiance] at no extra cost), finish walls and ceiling with drywall (Contract called for installing & finish drywall [tape, mud and sand is what drywall finish is] – nothing about priming or paint, but we chose to prime at no extra cost), take up existing VCT flooring and to finish floor with an epoxy coating. As a company and individual, it our best interest to do everything possible to adhere to a schedule and complete jobs in a timely manner. The longer it takes, the more it costs my company and ultimately myself, not just in monetary values do to wages paid, but also in serenity, lost opportunities, other schedules, reputation and personal time. Despite the above mention extras and few to follow, we did, extra time job took, we DID NOT charge one cent over our original price. Agreed, it did not go as well as we hoped for. Every now and then we run into problems with unforeseen situations with the jobsite itself, job conditions, vendors, vendor’s suppliers/manufacturer’s, and subs that impede on the progress and fluidity of the job. There are rare times we are at the mercy of the manufacturer’s product and market conditions also. We deal with whatever arises and roll accordingly. I must note, we were not allowed access to jobsite until after 8:30 – 8:45 am. A few times we had to *wait. Our normal start times are 7 am and generally no later than 7:30, but we do our best to accommodate our clients lifestyle. *If we want to get technical, Section XI Line E of the contract states: Owner will not interfere with or permit others to interfere with, stop, hinder, or delay completion of the Work by Freedom Builders or Subcontractors except as provided under this agreement. Expected delivery date for dumpster was delayed per shortage of available dumpsters from my vender. Still, we demoed until there wasn’t any safe maneuvering room in the basement. Scheduled delivery date for materials from vendor didn’t happen on the day they said it would nor could we get the day we wanted. When we did get the delivery, quantity on one of the items on our list was back-ordered. Your original basement floor was painted and at a later date, had VCT installed. Nowhere did we or our painting contractor see any indication of blistering, bubbling of paint that would indicate water seepage, let alone gas such as Argon or anything else that would impede the performance of the applied epoxy product. It is not the norm to ‘seal’ prime (as the epoxy covering itself is a form of sealing) first, unless the preexisting conditions warrant. Yes, that would have cost more initially and would have been stated in the original estimate or a change order would have been issued. It is not our practice to test for gasses unless there are known existing factors, evidence of or per request of our clients. That would be an extra charge too. We are neither certified nor qualified to perform such testing and would involve a third party. Again, that would have cost more initially and would have been stated in the original estimate or a change order would have been issued. Normal epoxy covering process without chips = 2 coats of colorant followed by a clear coat. When the first coat of epoxy product was applied, that is when we (includes yourself, husband, I and my sub) discovered the issue with possible gasses causing bubbling (which is what we deduced, yourselves included, to being the cause, possibly Argon) We (I and my Sub for the floor) discussed several courses of action to take with you, some of them had a price variance (extra cost) such as using chips or if we had to, strip first coat, seal and then apply. We, per you agreement, opted for the most cost effective course of action to take which involved some ‘wait’ time. This whole thing with my subs schedule, wait time and rework chewed up about 2 weeks. I couldn’t finish my portion until the floor was finished and proper dry time had been allotted. Let’s address where you have insinuated ‘dishonesty’ and I may try to ‘take advantage’. Alan (owner of the company I was using for floor) felt he needed to “tell us because he didn’t want to see us taken advantage of” Alan never said such a thing and the ‘option’ or direction we chose to take that ended up working to your satisfaction (You said you were satisfied with the result) didn’t have any additional costs. ANY additional cost references that can possibly be misconstrued are addressed in previous paragraph of this response. Yes, there was an issue with formulation of the epoxy product that may have had a play in all this. Let’s get to the cable (RG6 wiring) You had a rats nest to begin with, several splitters and cables not in use were all connected with those in use. I have no qualms with owning up to anything I or anyone else I have on the job has done. Apparently during demolition, one of the lines may have pulled from the splitter. I was unaware of this until you mentioned it. We agreed since your contract with Comcast included a service protection plan, it was in the best interest for them to come out and straighten the ‘mess’ up. Comcast schedule caused a delay in my schedule, however I didn’t say anything but did drywall a part of the ceiling up to a point where it WOULD NOT interfere with what Comcast had to do in order to keep the job progressing. Yes, some of the wires were behind the insulation as to keep them out of the way so they wouldn’t be hanging on our work way until Comcast came. It was my help that located the cable wire in question from the choice of two (one dead from before and one that apparently fed your bedroom). Access panel to where your cable splitter is does give you access. Do to the location of the wall/ceiling framing and where Comcast ‘shoved it’ up in there, you do have to reach up in there to pull it towards yourself for servicing. I mentioned in the beginning at the initial consultation I cannot cover the existing junction boxes per code and they do have plates on them. Telephone jack in the laundry was a preexisting item that was not in the contract work area or description, Sorry I didn’t bundle it back up and stick it back up on the top plate. One of the doors going to laundry room… Aside from the extra things I mentioned earlier I did for no extra charge. I rehung that door in question and the other one so they actually opened fully and closed completely. This wasn’t in the contract or job description, but it seemed to me like a good (nice) thing to do. The original knob, was a cheap 2 3/8 backset that was made to try to try and work for a door that called for a 2 ¾ backset. I mentioned it to [member name removed] when I attempted to re-use the knob. Perhaps aside from trimming the door and rehanging to open fully at no cost to you, I should have sprung for the new knob also?!? I asked several times throughout the job, if there were any issues and complaints we need to address. This is our normal company policy. This would include if you thought of me or anyone else involved rude. New trim pieces for the existing cans, I did say I would get for you. For that I acknowledge I dropped the ball in doing so in an expedient manner. Epoxy on trim, flooring sub informed me it should cover easily when painted. Again, I will stress, painting was NOT in contract, but I chose to prime everything anyway. Bare wood? Those columns already have a coat of paint from before. We at Freedom Builders & Remodelers value our reputation, our clients and ethics. We do the best we can given circumstances that may arise. We are sorry that this job, which was done with utmost care, professionalism and consideration of your lifestyle.