Cherry Valley Landscape Center

I purchased a new Scag zero turn from Bob. I went in not knowing exactly what I wanted but after a few quick questions we were on the right track. Ultimately we choose the Scag as it was the best fit for my needs and budget. They set up delivery and Dennis walked me through the maintenance and operations of the machine including how to set the transmissions in neutral for towing. Eager to try out my new toy I jumped on as the delivery truck was pulling down the drive way. I was mowing and shredding leaves having a great time enjoying the power when suddenly the mower suddenly stopped moving. Panic struck as i fidgeted with the handles and my smile turned upside down. After looking under the seat i found that the drive belt had dislodged caught the cooling fan on the transmission and wouldn't go any further. Luckily Dennis showed me the already mentioned dis-engagement process fort the trans and I pulled it back to the house. I called the store to see what could be done. Without hesitation they immediately sent the truck back to pick up the mower for servicing and promised it back by the weekend so I could keep enjoying my new toy. So thank you for the quick attention and service. They backed what they said and that says it all for me.

I was very dissatisfied with this company. They had my lawn mower for two and a half weeks. After the first week I called to check on the progress as no one had contacted me. Rob answered and initially told me they didn't even have my lawn mower and he couldn't find my paperwork. Then he went on about how he didn't like my brand of mower and it would be the last one they ever worked on. Not once during the entire 2.5 weeks that they had my mower did they call to update me on the status of things. Very unprofessional.

We will use them again I don’t know when. It was a specific project buying some trees, doing a small retaining wall and a deck sort of thing for the front of the house.