Benson Stone Co

We dealt with linda on 4th floor in furniture. Was patient and knowledgeable. We had bought chairs in past with benson. Covid hampered delivery but we still received chairs from factory in reasonable time. Price was more than competition but customer service and quality prevailed. We are sitting (no pun intended) very comfortable in our new recliners. Please keep the flex steel line. We like so far. Warranty is cer reasonable.

These guys are great. We have used them many times for everything from furniture to counters - always been a good experience. Jessica in the kitchen and bath department is a pleasure to work with.

Tamara was extremely helpful in finding a fixture that was to our tastes and recommending the proper size for our space and the correct type of bulbs for the effect we wanted. When it appeared that what we wanted was a combination of the fixtures we saw in the store, she searched for a fixture that was exactly that combination and emailed us several options. When we chose the one we wanted, she met the online price. Benson Stone Co. provided all of the assistance that online shopping doesn't, and at a comparable price. We would definitely shop at Benson again and would happily recommend them to anyone.

These guys are top notch. Rivers in sales was very knowledgeable and helpful. The installation crew very professional. Shopped a couple other places before I decided on Benson Stone - the price was basically equal, but the service was second to none! The final product and installation crew were stellar - I don't write reviews very often, but the entire process was beyond what I expected and my kitchen is the envy of my neighbors - Thanks to Rivers and the entire crew at Benson - you guys are world class!

Could not be happier with every facet of the process.

Installer do good work, but can't clean up after them self. If you point out something that we didn't like they got a attitude with us. Using a marker to cover up marks on the new floor because they would scratch the floor with their own tools. And benson mgr of installer Tyler argue with us because we were not satisfy. Had them come out with factory rep. of flooring and there sale person and installer total of 8 time. And still I have marks on floor from installer. Spend over 9k and will not go back for anything.

The laminate flooring was a disaster. I love the look but the install was terrible. I had to get them back out about six times to fix the mistakes they made. These include gouging a board and trying to cover it up, transitions being way off and overall terrible work. The tile was perfectly installed by other workers. The customer service was awful and I had to hound them to come out and fix anything. They kept saying that they'd "make it right" but they never did.

The men removed our wood burner and put it in the garage, hooked up the gas line, and installed the insert. They did a quick and professional job.

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From the beginning help from Tracey in selecting carpeting, to the final installation, our experience at Benson Stone was excellent. Tracey could answer all our questions about the latest features of wall to wall carpeting, there was a prompt appointment for measuring and evaluating the room, and Jeff and his crew worked right on schedule with the removal of old carpeting, installing new pad and carpeting, and thoroughly cleaning up, everyone was polite, pleasant, efficient and the result is perfect. We are very pleased.

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I needed a part for my gas fireplace. Benson's is generally the main service provider in town. I called multiple times. I was promised a call back. I provided all needed information and never received a call back. On my finally call the customer service representative told me that she had to call the manufacturer and was just left on for too long. She simply did not have time to sit on hold to get the needed part. I called another service provider in a nearby town and had excellent service.

I have exclusively shopped for home furnishings at Benson Stone Company for approximately 10 years. It all started when I was shopping for a grandfather clock. A pleasant, energetic and knowledgeable furniture salesperson/designer (Donna) approached me. She helped me pick the most grand and beautiful clock. I have not seen another one that I like better! Then, she helped me furnish my entire condominium. Since I have sold the condominium and I am furnishing a home twice the size of my condominium. The furniture that Donna has chosen for both homes is unique (often 1 of a kind) and impressive. Being a decorator, Donna, has a gift for making every room beautiful and flow with the remainder of the house. People enter my home, their lower jaw drops and they become silent (speech-less) and gaze. I have been told by several people, that I have one of the most unique and impressive homes in Rockford.. All of the complements should go to Donna! Donna is extremely creative. I refer to her as my exterior decorator also. She is the mastermind behind my deck and landscaping ideas. Donna is only a phone call away and makes house calls. After 10 years, I consider Donna as one of my friends. Though Donna, I have met several other knowledgeable personnel at Benson Stone. One of the most noteworthy is Jeannie (granite and window furnishing salesperson and designer). Jeannie is very talented and fabulous to work with. She has made many of my unique granite and window furnishing dreams possible. Other helpful Benson Stone personnel include: Bill (flooring expert), Larry (furniture sales manager), Colleen (furniture salesperson/designer), Chris (granite fabricator), Eric (granite installer), Tyler (billing) and many others. Because of my multiple purchases, the owner Andy Benson, knows me by name. I will not shop at any other furniture stone in Rockford, IL. Thank you, Donna and Benson Stone for making my previously owned condominium and my current home beautiful! 238

Terrible customer service. Salesman did not return phone calls and the install was a nightmare. The first installer tracked soot on the carpet, then went on to explain that he couldn't install the stove with the parts they gave him and the chimney fitting would need additional parts that we would have to pay for. While inspecting the chimney, he left black finger marks on the ceiling. The installer was asked to leave until we could get straight answers about exactly how the stove would be installed and the real cost. We were left with soot on the carpet, finger marks on the ceiling and damage to the stove pipe. The salesman was called and he explained that the installer was confused and that the stove should be installed exactly how it was originally explained. Benson's could not be inconvenienced to do an install on the weekend so we had to wait several more weeks until they could fit us in. (The didn't seem concerned about our frustration or damage to our property) The second installer was much better. The first thing he did was cover the entry way and carpet. They also sent two installers which was absolutely necessary. There is no way one person could do an install by themselves so I do not know why they only sent one installer the first time. Overall a very unpleasant experience and an inconvenience with multiple days off work to accommodate Benson's schedule.

Work was done on schedule and efficiently during a 4 hour period ( not including plumbing hook up by Boomer Plumbing.) Don't have suggestions for improvements. Actual Granite slabs were layed out and displayed for us before final cutting so we could see exactly the seams and cut outs, then approve the layouts.

We were happy with them. They are very well known in the community. There were several different crews, one for the kitchen, one for the bathroom and one downstairs but not done at the same time. They left the home livable after work but they couldn't finish most of the stuff in a day except for the bathroom. They were right on time.

Excellent experience from start to finish. Friendly and timely service.

Between Benson and my General Contractor, my whole Kitchen from demolition of the old kitchen to my new kitchen was 3-1/2 weeks. Everything happened on time and without surprises. It was a truly amazing process to watch. My decision to go with a local company (Benson) and a local contractor was the best decision I made. I didn't go to Benson at first because of my perception that they were expensive. The contractor I found suggested that I look there and I was happy I did. The have solutions for every price range. What we got was right in-line with pricing we had from Home Depot and I feel we got a better product.

In addition to supplying product, Benson Stone provided design expertise to make everything work . Building/remodeling is a bumpy road but I could rely on them to address my concerns (sometimes required back flips) ! I am glad that I avoided the big boxes because my project required some "hand holding" and in the end did not have a cost penalty attached to it.

sent in a drawing and had estimate same day

Ordered 2 tables on March 5 (coffee table and side table). This was NOT a special order. Was told it would take 4-6 weeks for delivery and they would call us. After 8 weeks we called and were told one table was in; one was back ordered. Waited another 2 weeks and called again - same issue. Salesperson did say at that time we could have the floor tables but we didn't want them at that time. Called again after initial order at 10 weeks. Salesperson never called us; we had to initiate all calls. When she did call us, there was always an excuse; she was on vacation; she was taking the day off for her anniversary; the table was back ordered with no date for delivery; the tables were on the truck but it wasn't a full load and she wasn't sure when they would be in. Fiinally she called and said they were both in and we would be called by someone else when they were ready because she was going to be out again. Well, we never got the call - had to call again. So.........after twelve full weeks - double the time it was to take us to get them, we finally picked up the tables. Frankly, by that time I'd forgotten what I had ordered! I've heard this same story from a friend of mine. Benson Stone has beautiful furniture but their customer service is one of the worst I've ever encountered.

We are new to the Rockford area. We had just built a new home and were looking for living room furniture and other miscellaneous pieces. We had heard that the furniture selection in this establishment was worth checking out. I went into the store with a friend on a Wednesday afternoon. We decided to eat lunch in the cafe area first. It was the first time that we had eaten there so we were not familiar with the menu/ordering at the counter. We were surprised when the employee (young lady) behind the counter was impatient and rude with us when we asked a question about the menu. We should have walked out then but decided to give it a try anyway. Our food was average and expensive for what we got. After we finished lunch, we decided to look at the furniture selection. It was not very busy, probably typical for a weekday afternoon.. We walked around for several minutes on all levels. No one approached us. It wasn't until I went up to one of the office areas to find someone to help me that a man asked us if we needed assistance. When I asked him about a specific piece of furniture and the selection available, he told me that he didn't know, only fills in there once in a while, and looked over towards a woman standing behind the counter, indicating that she could help me. When he asked her to help me, she got a pained expression on her face and said that she was in the middle of helping someone else and that we would have to wait. Even though we were standing right less than 10 feet away from her, she didn't look at us - she this to him, and it was obvious that she was harried and frustrated. He just shrugged and smiled at us, then walked away to and quot;helpand quot; someone else. She hurriedly brought us a couple of catalogs that contained some examples of the furniture so that we could look at them while we waited at the counter. Well, we waited. Patiently. I paged through the catalogs and saw several things that peaked my interest and was looking forward to talking to her. After a while, we browsed the immediate area while we waited. During that approximate 20 minutes, no one approached us to let us know that we were not forgotten or to let us know how much longer it would be. Finally, we walked away. I was frustrated and disappointed. The store has nice furniture, good quality for the most part and I was ready to do some serious buying. But I guess they had enough business, they didn't need mine that day. Overall, my impression that day was that Benson Stone has a pretentious atmosphere and the people who work there are not eager to help. After another month or so, I decided to give it another try. This time, my husband and I went on a Saturday afternoon. Again, we walked around the furniture areas for several minutes and we were never approached. As a matter of fact, we began to wonder if there were any salespeople working in the furniture department that day! We had questions and could not find anyone to ask. We were amazed. Again, I felt disappointed and frustrated. My husband became impatient and eventually wanted to leave. Benson Stone lost out on selling thousands of dollars of furniture to us. We are both professionals, don't look unapproachable and we were ready to buy. Because of my experiences at Benson Stone, my husband and I decided not buy furniture from that establishment. If the customer service is that poor prior to the purchase, what must it be like after? We ended up going to another furniture store and received great customer service there. We purchased livingroom, kitchen and other miscellaneous furniture from them happily and were extremely satisfied. I think that Benson Stone has a lot to offer but unless their customer service improves in their home furnishing dept, I believe that they will continue to lose many sales.

We were greeted promptly by salesperson who was not distracted by phone calls, etc. Helped us select granite for kitchen. We were escorted to granite storage area to select the slab or granite we wanted. While in the storage area, we spotted a unique slab of granite and spontaneously decided to purchase that slab for our bathroom. (We had discussed changing the bathroom countertop, but had only committed to the kitchen prior to visiting the granite storage area.) We placed a down payment on granite for the bathroom, in addition to the granite for the kitchen. The granite was to be cut, delivered, and installed in two weeks from purchase. Approximately one week after purchase, the salesperson notified by phone that the company changed their mind and didn't want to sell us the granite for the bathroom. We were informed, though, that we could come back to the store and select a different style. The salesperson was not the one who made this decision, only the one to deliver the bad news! After a few telephone exchanges, the salesperson informed us that the company would indeed sell us the granite that we had selected. To save money, we elected to remove the original countertops ourselves. The new granite counters arrived to our home on time. It was installed by two gentlemen who explained granite installation and care in detail. If not for the non-professional call that the company did not want to sell us the granite that we had paid for, then changing their mind (for our benefit), I would promote this company.