American TV & Appliance of Rockford

1.5(
2
)

TV Sales, Mattresses, Appliance Repair,

... +7 more

About us

Additional phone - (815) 395-7450. Additional DBA - American of Rockford Inc.

Services we offer

Installation, repair and replacement of audio, computer electronics, gaming, car stereo, home theater, appliances, TV antenna & furniture and mattresses.

Accepted payment methods

American Express
Discover
MasterCard
Visa

Reviews

1.52 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
50%
1
50%
Rating CategoryRating out of 5
quality
1.5
value
1.5
professionalism
1.5
responsiveness
1.5
punctuality
1.5
Write a review
Showing 1-2 of 2 reviews
Steve R.
02/2014
2.0
mattresses
  + -1 more
They treated my dad terribly. He had a lot of unneeded stress over the issue. It took them a long time to resolve the issue. For about a week, it was a constant battle to get them to fix the issue. I would not recommend their services.
Description of Work: I was helping my dad purchase a bed from them.
Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
Korrin M.
10/2013
1.0
appliance repair, tv sales
  + 0 more
Terrible customer service. Only had tv a little over a month. American now expects us to be without a working tv for at least 2 weeks because they refuse to replace the defective tv and can't send someone out to look at it for at least 1.5 weeks.
Description of Work: We purchased a $6000 tv from American. The Tv stopped working after 38 days. American can't send out a repairman for at least 1.5 weeks. They refuse to replace the tv.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$6,000
Response from American TV & Appliance of Rockford
We do apologize for any incurred frustration or misunderstanding related to this situation. Our timeline of this situation are as follows: Our records show that this customer purchased Sony XBR65X900A 65” 4K 3D SMART TV on September 1, 2013. As stated on the receipt, we honor a 15 day return/exchange period and during this time period we agree to return or exchange a product in the event of issues of quality, defect or customer satisfaction with the product. Additionally, this product dos carry a manufactures warranty that covers the product for 1 year from the date of purchase. The manufactures warranty does outline that service will be provided before replacement. On Saturday, October 12th we received a call from the customer stating that the TV was shutting off unexpectedly. At that time our service department scheduled an appointment for the 21st and acknowledged that our Service Team Lead would follow up on Monday to prescreen and ensure the appropriate parts were ordered for the repair. The customer was not satisfied with this option and wanted an exchange done on the product. Our service department did state that this was not an option they had available but would escalate the concern for review. On October 15th our Team lead contacted the customer and addressed the issues that they were encountering and ordered parts to perform the service on the 21st. The customer again stated that they wanted the product replaced and not serviced. Our team lead stated that this was not an available option at this time based on the manufactures warranty. We understand the customer’s concerns and know that it is frustrating anytime a product fails before ever expected. This is one of the reasons American chooses to be a full service retailer. we genuinely want to be the complete solution for our customers, from point of purchase to authorized service repair, should our customer's products ever fail. When a customer calls for service we schedule an appointment for several days out. This allows us to prescreen the issue and order all necessary parts before the date of service. We believe this method allows for us to properly complete a repair the first time we are in the home and minimize the possibility of further inconveniencing the customer with multiple trips to the home. At this time our records indicate that the TV was effectively repaired and is properly operating to manufacture specifications. We do apologize for any incurred frustration as a result of this issue and believe we have practiced fairly in responding to and resolving the service issue the customer was having. Respectfully, -- Shane Cicero | Corporate Consumer Relations American TV and Appliance

    Contact information

    6651 E State St, Rockford, IL 61108

    www.americantv.com/pages/stores_hours.jsp

    Service hours

    Sunday:
    10:00 AM - 7:00 PM
    Monday:
    10:00 AM - 9:00 PM
    Tuesday:
    10:00 AM - 9:00 PM
    Wednesday:
    10:00 AM - 9:00 PM
    Thursday:
    10:00 AM - 9:00 PM
    Friday:
    10:00 AM - 9:00 PM
    Saturday:
    10:00 AM - 9:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    TV Sales,
    Mattresses,
    Appliance Repair,
    Computer Sales,
    TV Antenna,
    Furniture - Sales,
    Stereo and Home Theater Systems,
    Appliance Repair - Small,
    Furniture Refinishing and Repair,
    Electrical

    FAQ

    American TV & Appliance of Rockford is currently rated 1.5 overall out of 5.

    Sunday: 10:00 AM - 7:00 PM

    Monday: 10:00 AM - 9:00 PM

    Tuesday: 10:00 AM - 9:00 PM

    Wednesday: 10:00 AM - 9:00 PM

    Thursday: 10:00 AM - 9:00 PM

    Friday: 10:00 AM - 9:00 PM

    Saturday: 10:00 AM - 9:00 PM

    American TV & Appliance of Rockford accepts the following forms of payment: American Express,Discover,MasterCard,Visa
    No, American TV & Appliance of Rockford does not offer free project estimates.
    No, American TV & Appliance of Rockford does not offer eco-friendly accreditations.
    No, American TV & Appliance of Rockford does not offer a senior discount.
    No, American TV & Appliance of Rockford does not offer emergency services.
    No, American TV & Appliance of Rockford does not offer warranties.
    American TV & Appliance of Rockford offers the following services: Installation, repair and replacement of audio, computer electronics, gaming, car stereo, home theater, appliances, TV antenna & furniture and mattresses.

    Contact information

    6651 E State St, Rockford, IL 61108

    www.americantv.com/pages/stores_hours.jsp

    Service hours

    Sunday:
    10:00 AM - 7:00 PM
    Monday:
    10:00 AM - 9:00 PM
    Tuesday:
    10:00 AM - 9:00 PM
    Wednesday:
    10:00 AM - 9:00 PM
    Thursday:
    10:00 AM - 9:00 PM
    Friday:
    10:00 AM - 9:00 PM
    Saturday:
    10:00 AM - 9:00 PM