Michael Murphy presents as a fly-by-night operator as he has high-pressure sales technique and he is unable to be reached by the number I try calling. He has not contacted me for follow up. He is not physically at the address listed. I have no way to contact him. I finally went with Lumber Liquidators. Will attempt to collect damages via small claims with the small amount of information I have on this man.
Description of Work: Money was paid to pull up old oak floorring and replace with cherry. Michael Murphy did not perform services and changed his number and/or blocks mine.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$3,500
Michele C.
02/2011
1.0
flooring contractor
+ -1 more
As stated above. He started, asked for money. Quit when he had to show progress to get more money. Then stopped answering the phone. kept the money. Very good impression when you talk to him. You won't believe he'd ever do this to you. he lowers the bill when he supposedly gets a supply rebate, etc.
Description of Work: Refinishing 100 yr. old wood oak floors, asked for money up front and each week before getting sanding finished. Left work unfinished and gouged floors, causing permanent damage. He ruined them. After I said he had 80% of money for 10% of work done and I said I am not paying any more until I see progress, he then would not answer the phone. When he called back several days later, he said a tragedy befell each(this happened 5 times). first time was a chest infection because he won't wear a dust mask. Then had no money to hire a helper. Then the helper cancelled on him. Then death in the family, then he was going to work on Thurs. or Friday, of course when I called him Monday, something else came up. that happened 4 times. Because he had $1900. of $2325. job total, and so much work still to do, and I would not give him anymore money till things progressed he decided he was done. How could they when he ruined the floors beyond repair? He used a 20 grit grinding disc on a drill, on the wood floors. He sais he had done this type of work 17 years now. He decided not to answer or return my calls, and to keep my money. Of course he never finished the floors. And his references are friends I believe. There are the facts. Beware.
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Service Categories
Flooring Sales and Installation
FAQ
Advanced Refinishing is currently rated 1 overall out of 5.
No, Advanced Refinishing does not offer free project estimates.
No, Advanced Refinishing does not offer eco-friendly accreditations.
No, Advanced Refinishing does not offer a senior discount.
No, Advanced Refinishing does not offer emergency services.
No, Advanced Refinishing does not offer warranties.