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New Way Plumbing

Plumbing, Water Filtration and Softening, Water Heaters,

About us

At New Way Plumbing the policies are simple. You call the office with your information details. (your name, address, phone number to be reached at and your plumbing problem.) A representative will then work out an appropriate time for all parties involved and put you on a schedule with a two hour window, that helps insures coverage of previous emergencies or run overs. We strive to always be on time, but if you have ever had a plumbing emergency you are aware that they are never welcome or scheduled and all out clients are important to us. You will receive a confirmation call fifteen minutes to a half hour before the plumber arrives at your site. The job is accessed. Your given a price quote for all labor and materials. If you agree with the price quote, the work will be performed right then for smaller jobs and emergencies. Once the work is performed the plumber will write you up an invoice and expect to receive payment in cash, check or credit card. Payment at the time of service helps to keep prices down and simplifies the whole process. You receive courteous,professional service from a licensed plumber with no hidden costs or fees and he receives payment for his work. If custom parts have to be ordered or it is a larger remodel job that requires a future scheduling, you will be quoted a price and the office will call to reschedule you at an agreed upon time. Large involved remodel jobs may require a deposit of 50% of the agreed upon price quote with the remainder being due the day of completion.

Business highlights

15 years of trusted experience

Services we offer

We can take care of any dilemma involving your indoor plumbing. We install water heaters, water treatment devices, any and all kitchen and bath plumbing fixtures involving water and drains or remodels. We clear backed up sewer drains. We try to fit in all emergencies the same day whenever possible. No job or plumbing dilemma is to small.

Services we don't offer

Septic tank pumping, in ground well pump problems are directed elsewhere at this time.

Amenities

Senior Discount

10%



Accepted payment methods

American Express
Check
MasterCard
Visa

Reviews

5.08 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.9
punctuality
4.9
Showing 1-8 of 8 reviews

Kayla P.
07/2020
5.0
plumbing, water heater repair
  + 0 more
It went great. They showed up within a half hour while in between jobs. They were very friendly and professional. They just needed to secure the exhaust pipe then they also inspected some other things to make sure everything looked alright. They gave me a more than fair price and I greatly appreciate their work. Thank you again! Now I know who I can call for all my future plumbing needs!
Description of Work: I suspected my water heater was backdrafting and requested someone come to look at it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

Philip A.
06/2015
5.0
plumbing
  + -1 more
.
Description of Work: Replaced a toilet & fixed 2 leaky faucets. Very responsive was not an emergency but still had everything repaired in less than 4 business hours from when call was placed. Had proper repair parts with them so saved time & money on the call.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Bill G.
10/2014
5.0
plumbing
  + -1 more
water heater shut off for no apparent reason. They found that the heat shield was missing which caused a flame roll out. (safety feature shut off the water heater) They searched around under the water heater and found the missing heat shield. After installing it back properly they were able to get the pilot lighted and stayed to test everything to make double sure it was performing correctly. I felt they went above and beyond to make sure the customer was satisfied.
Description of Work: water heater shut off, relight pilot light. reaffixed heat shield and tested

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$70

Chad W.
03/2013
5.0
plumbing
  + -1 more
Installed Water Heater
Description of Work: Very Professional and VERY REASONABLE rates

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$238

Michele J.
02/2013
5.0
water softeners
  + -1 more
The gentleman came in and replaced the old broken plumbing with new. He was efficient, friendly, knowledgeable.
Description of Work: Installed J trap and plumbing for a water softener.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Brenda G.
10/2012
5.0
plumbing
  + -1 more
They were on time. They accessed the line through the crawl space. It went fairly quickly and have had no troubles since.
Description of Work: They unplugged the sewer drain from the house out to the main line.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Jacque S.
02/2012
5.0
plumbing
  + -1 more
He is very prompt and usually returns my calls within a couple of hours; he gives very good service. I will use him again in the future.
Description of Work: I used Jerry of New Way Plumbing to repair leaks under our new bathtub drain.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$65

Gary T.
07/2009
5.0
plumbing
  + -1 more
Mr. Celletti arrived at the agreed upon time and date to begin the work. He arrived with tools in hand, ready to get started. Mr. Celletti re-survied the bathroom and re-ascertained and reacquainted himself with where important features were located and then went about doing the demolition work. Mr. Celletti was cognizant of the work he would be performing would be somewhat messy and took appropriate precautions laying out drop cloths and taking other protective measures as to not make any more mess than required. He worked tirelessly in getting the old tub an fixtures out, accomplishing most work behind the closed door of the bathroom to avoid unnecessary noise to the other parts of the house. Mr. Celletti had made previous arrangements and had in place methods to remove all material taken from the bathroom, alieviating me from having to get rid of it. Mr. Celletti was unobtrusive and very conscientious of the work he was performing and worked relentlessly until he had the bathroom up and running. He left at the point in which we had agreed upon that he would leave the bathroom, to return later to finish the required work. Mr. Celletti was true to his word and completed the work in a thoughtful and expident manner. Upon complettion of the job he felt it necessary to ammend his invoice to a lesser amount as he felt he couldn't justify the charges due to problems beyond his control cropping up with the installation. Mr. Celletti is a more than qualified plumber who shows his talent through his work, rather than self boasting. Mr. Celletti displays a level of professionalism seldom seen in todays times, much less within his own trade. Mr. Celletti takes due pride in his work and it is most evident in the way and manner in which he completes his tasks. I would not hesitate one iota in calling on Mr. Celletti in the future for any plumbing need that might arise as he has shown himself to operate just a little better than most. It was truly an honor having him do this work for us and we could not be happier with his labors. Thank you Jerry!!!
Description of Work: Replaced bathtub and surround. Tub had cracked due to having been installed incorrectly. Initially Mr. Celletti arrived punctually, at the time he indicated he would. He appeared professionally attired. Made his way to the bathroom to examine the area. Brought with him pad and pen to make notes, sketches, etc of work to be performed. Mr. Celletti was most courteous and forthright with what the job would entail. Mr. Celletti gave clear and consise descriptions of the work to be performed and the time frame in which he felt certain he could complete the work. Mr. Celletti then produced, while still at my residence, a cost estimate of the work to be performed, outlining what would be accomplished with the demolition as well as the reconstruction. Mr. Celletti offered options as to when he would be available to perform the requested work and we agreed upon a mutual date and time to accomplish the work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

    Contact information

    1200 W 20th St, Rock Falls, IL 61071


    Service hours

    Sunday:
    Closed
    Monday:
    7:00 AM - 4:00 PM
    Tuesday:
    7:00 AM - 4:00 PM
    Wednesday:
    7:00 AM - 4:00 PM
    Thursday:
    7:00 AM - 4:00 PM
    Friday:
    7:00 AM - 4:00 PM
    Saturday:
    8:00 AM - 12:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Plumbing,
    Water Filtration and Softening,
    Water Heaters,
    Sewer Cleaning,
    Kitchen and Bath Remodeling

    FAQ

    New Way Plumbing is currently rated 5 overall out of 5.

    Sunday: Closed

    Monday: 7:00 AM - 4:00 PM

    Tuesday: 7:00 AM - 4:00 PM

    Wednesday: 7:00 AM - 4:00 PM

    Thursday: 7:00 AM - 4:00 PM

    Friday: 7:00 AM - 4:00 PM

    Saturday: 8:00 AM - 12:00 PM

    New Way Plumbing accepts the following forms of payment: American Express,Check,MasterCard,Visa
    No, New Way Plumbing does not offer free project estimates.
    No, New Way Plumbing does not offer eco-friendly accreditations.
    No, New Way Plumbing does not offer a senior discount.
    No, New Way Plumbing does not offer emergency services.
    No, New Way Plumbing does not offer warranties.
    New Way Plumbing offers the following services: We can take care of any dilemma involving your indoor plumbing. We install water heaters, water treatment devices, any and all kitchen and bath plumbing fixtures involving water and drains or remodels. We clear backed up sewer drains. We try to fit in all emergencies the same day whenever possible. No job or plumbing dilemma is to small.
    Septic tank pumping, in ground well pump problems are directed elsewhere at this time.

    Contact information

    1200 W 20th St, Rock Falls, IL 61071


    Service hours

    Sunday:
    Closed
    Monday:
    7:00 AM - 4:00 PM
    Tuesday:
    7:00 AM - 4:00 PM
    Wednesday:
    7:00 AM - 4:00 PM
    Thursday:
    7:00 AM - 4:00 PM
    Friday:
    7:00 AM - 4:00 PM
    Saturday:
    8:00 AM - 12:00 PM